Smart meters

Hello, I've recently had a new smart meters installed. The electric one is working fine, but the gas meter has failed to send a single smart reading. So far I've had to submit manual readings. Does anyone know how to re-sync the two meters so Gas readings are automatically sent to OVO? I've got some of the 2nd generation meters. I am talking to OVO about the issue but they are being very slow, and whenever I do get a response they keep referring me back to fixes for the older style smart meters.  

I had an electricity meter installed in April for the good it’s done me..  Every month they ask me to submit manual readings because they can’t get smart reading. I don’t have a clue how to read it - the engineer didn’t show me. What is the point of a smart meter that doesn’t work and I can’t use. Ovo are awful.  Can’t wait to leave. However any advice on how to read meter greatly appreciated.  Thanks

My IHD display worked fine for 5 days after arrival. Now it just shows “waiting for current data” and nothing else.ive restarted it, reset it and moved it right next to box and still nothing.so annoying. Nothing on forum but loads on bulbs forum.does anybody know how to reconnect it to the actual meter. I’m sure there must be a menu on the meter but it’s locked by pin and no instructions on the web.IHD is a waste of time at present! and I’ve tried everything and still won’t work. It was fine 2 days ago and only installed a week ago

We have just had a KAIFA M120 smart meter installed. I had hoped that this would enable  economy 7. However OVO at first told me that this was not possible. On a subsequent phone call they told me that it was possible but that I’d have to wait for another installation (meter ?)  and that it would cost £325.  I am not sure about this as looking online I am fairly sure that the new meter can cope with a second tariff. Does any one know anything about this ? And also where can I get a KAIFA M120 smart meter manual.

Hi all,I’ve just had a smart metre installed and the daily budget for both gas and electric is set to £1.95 and £1.60 respectively.I live in a small house and have a gas fired boiler and a few electrical appliances. Even when idle, the metre speedometer shows that I’m using medium electricity. This is when noting apart from general appliances are on (I.e. fridge, TV on standby, etc).it’s also telling me I’ve exceeded my budget (set above). Can anyone explain why this is happening?  

Good day, we have three very old (1992) storage heaters in our flat. SSE installed our smart meter last year in April and it provides us with day and night readings on Economy 7. We are now with OVO. We are happy to continue although the cost of running them is very high. However, our EPC rating is F! Other factors contribute to this low rating but we need to change the heaters if we want to sell our flat in the future and increase the EPC rating.  I understand from other posts that OVO cannot change the meter to single rate so it appears we have to find modern storage heaters that still use economy 7 but do not give us such a low EPC rating. Is there no way OVO will change the meter to single rate if we find alternative  heating. I should add we are all electric, no gas supply. Thank you! 

Can anyone help me solve this problem please ?   

I have had a smart meter for several years and find the on line graphs very useful. Curiously, I can view hourly readings for gas but only daily for electricity. How can I change the electricity readings to hourly - or half hourly?

The language is in what appears to be Welsh, is there a way to change this? And there's no signal showing at all on the device, not for wan or to the meter. I think it's showing usage for the past few days I guess, as I don't understand Welsh it's hard to tell! Hoping someone can help.

Hi, My smart meter is not working and I would like the Trillant hub communicator to be  disconnected/removed. It’s a Landys Gyr E470 and a Trillant SEAP 2001 V. I can’t see any power button on the Trillant. How can I turn this thing off?  Can I just cut the wire that link it to the Landys? Many Thanks. 

Can you help? I live in a flat in a converted Victorian building. The gas meter is in the basement and the electricity meter is on the second floor. I would like to get smart meters. Having read up on dual-band comms hubs, is there any possibility that this would allow the two meters to communicate?I guesstimate that the meters are 12 metres apart but the signal would need to pass through three ceilings. There is good mobile signal in the area.If I can only get one smart meter fitted, presumably that would be the electricity meter?Any advice gratefully received, thanks!

Hi folks I am writing this after months of problems relating to Smart Gas meters and trying to fit one in a semi concealed meter box.Back in 2017 OVO suggested it would be a good idea to upgrade to smart meters. A Lowri Beck engineer was dispatched and he removed our working gas meter and fitted a new smart gas meter. After he left we noticed the meter box lid was buckled and the noise from the meter was vibrating through the house.Without boring you with the whole story...The smart meter was replaced with a new digital dumb meter.. (This engineer said "which clown tried to fit a smart meter in there")The new dumb digital meter also failed with a blank screen after a few months ... This was then replaced with another dumb gas meter...This latest one failed with a blank screen back in March.Since then we can take no gas readings and have been left in limbo. 2 weeks ago my wife received an email from OVO asking us to contact

About a year ago I had Ovo update the gas and electricity meters from older traditional ones to new smart meters. However my landlord has indicated a preference for traditional meters for practical reasons, and wishes me to organise an engineer to revert the smart meters back to what they used to be. They argue it’s considerably easier for me as the account holder to have this done. Do I even have this option to revert back to traditional meters? If not with Ovo, would another energy supplier help?Thanks

I have 3 phase electricity with a dual rate meter. I would like a smart meter. I have asked my electrician and he says that it is very easy however the OVO technician who came to fit a smart meter said he couldn't do it. So I am paying over the odds for my electricity because OVO will not put me onto a single phase and install a smart meter

My old heritage electricity meter has stopped working, and needs replacing, but I’m in an area with very poor (sometimes zero) mobile coverage. Would OVO still replace this with a Smart Meter but ask me to continue to provide manual readings if it can’t communicate automatically? Is this a viable scenario for OVO?  (I’ve read various posts in the forum but can’t find a definitive answer to this). Thanks

When using Secure Liberty 112, what does E1 mean?And,  when pressing button 6, how do I stop the meter scrolling too fast through lots of info?

Hi We had our SMETS2.0 smart meter and IHD last year. Looks like there's still bugs.  😉 As you can see from the attached photos, the IHD is properly synchronised and paired with the meter, the right meter, and it gets the meter readings, and the meter has the right time on it; however, the IHD doesn't have the right time.  No amount of resetting the IHD seems to cure this.  This means it messes up the night mode timings (and also confuses me, I keep thinking it's earlier than it is, lol!) The IHD model is Chameleon IHD3-PPMID / CA30111. The meter is an Aclara SGM1413-B. The communications hub is a Toshiba SKU-1 Cellular. (I have another photo I've not posted demonstrating that the MPANs match on both meter and IHD too.) I know it's not a high priority issue but I thought I'd best feed it back to you.   Julie x

  Hi there, Recent OVO customer, been a long time since I've been one. I'd like to have smart meters installed, but would appreciate some advice as to whether we have enough room first, because access to the gas meter is a tad limited due to some building work (so I want to know before I book to avoid charges). We also have quite an old Electricity meter so I figure I will also ask about clearance/room there as well while I'm here First up, Gas Meter (note, I'll have moved all our stuff out the way!):    

Hi! I've got my smart meter yesterday but something went wrong and my boiler is not working. It's Friday night and I have no hot water until the next week???

Our Liberty 100 meter has started beeping for some reason. There is a code of E1. What does this mean? We also have a message about credit and cost, but we pay by monthly DD. Can anybody out there please tell us how to stop this beeping??? 

Hi all rightly or wrongly, been trying to get smart metres fitted to gas and electricity. Booked up a free visit last year with OVO engineer and he took one look at it and said can't do it gov because your gas and electricity metres are too close to each other.And off he went. So, been toing and froing with OVO and they said they will be able to fit smart metres if minimum distance between said meters is achieved and it will cost me £125 to them to movement the gas metre, or so I thought..… So booked a date in November for what I thought was going to be OVO to move the gas metre and was then told to phone Cadent i.e. British Gas for them to actually repositioned meter. Got a provisional quote from them for £790 to move it less than a metre!! The cadent person also said there is no legal requirement for a minimum distance to be achieved for older gas and electricity installations although these

HiJust started to review our usage on the small monitor and don't understand why the hourly usage between 1.30am and 5.30am is almost as high as when i had the washing machine and dish washer on this morning. Any idea? Thanks

Howdo.Just curious – had the following message pop up on my in-home display this afternoon. Got it twice at the same time, one each for gas and electric.“ *** Helpdesk ** Help Line No.:”Refer Retailer Guide” ** Supplier:”0000” ***Is that anything that needs attention, or can I ignore it? It’s the first message that’s come up since “Welcome to Ovo” in 2017. I didn’t even know it received messages, to be honest. If I hadn’t heard the beep when it arrived I’d be none the wiser.Thanks! 

HelloEveryday between the hours of 3am to 6am my electric usage is really high and I can’t seem to work out why? Both me and my boyfriend are always asleep at this time and the earliest we get up on some days is 7am but our usage for every half hour between those times is between 1.33kwh to 1.54kwh but hardly any electricity is being used whilst we are asleep as we turn everything off before we go to bed the only thing that stays on is the fridge/freezer and our phone chargers our electric water heater comes on at 6am Please could someone help as our electric is really high for 2 of us in a 1 bed apartment are usage is between £3.80 to £5.90 a day😩