Smart meters

Dear Forum,Please does anyone know how to tell which rate is being used - so that I can see what times the Economy 7 changes to Day rate after the clock change  to BST please?Thank youSharon

had a smart meter installed recently on economy 7 tarrif with an in house display (camelion). the gas meter reading appears on the display but the electricity meter readings appear as 1 reading which seems to be the day and night rate added together. Have I got the unit set up wrong ? 

Why wont my Geo Trio II not connect with Aclara S1 meters - gets Error code S-21?

How long does it take for ovo to respond to emails on average?

I’m told that DCC doesn’t retain any historic smart meter data readings. However, I am informed that the smar meter itself does retain historic data but does anyone know how far back data is retained?I was also sent this:-There is also a third party platform called Energy IP and as long as the meter is communicating, they will hold all the historic data….Anyone know anything about them?Reason for asking…. trying to get a grip on data loss/errors when an energy company goes bust and erroneous data gets picked up and acted upon by the new supplier, often with disasterous results!

Hello, my smart meter is playing up electric all works fine but gas shows not money valueit must be sending meter reading to my supplier as they are still billing me but the value i have used per day is always £0.00the only thing i can find is when i go into the gas account it says waiting for CIN but electric account shows CIN:0000- this has been like it for months nothing has changed regarding wi-fi or positioning and worked fine for ages before this any help appreciated 

Hey everyone,First thing to say, I'm not with OVO yet - as I was with Green and could only get a smart meter installed since Shell took over, and obviously can’t switch yet - but based on my googling for smart meter issues, this is the forum to come to - so I'm hoping you can help on a technical understanding level:I had a smart meter installed last Tuesday. From 11:30 that night, the DCC started receiving data correctly and everything seemed fine… until Saturday morning at 9:30, when the DCC stopped providing data (I’m using Hildebrand’s Glow API, and n3rgy’s access as DCC Other Users to validate all this)As a software developer, I've been working on a library to let other devs read smart data via n3rgy or glow, hence why I had access to data well before my provider even processed the smart meter.All the lights on my meter (SW, WAN and HAN) are flashing once every 5 seconds, which suggests everything is normal in that regard and the signal strength is re

I have 30 or so zigbee home sensors/devices in my smart home network. I discovered when I added a new outdoor sensor and zigbee router near my smart meter that there is interference. Rather than change my home network to another 2.4 GHz channel I would like to switch off the HAN function of my meter entirely. I have a pipit display but do not use it.Is there a way to disable the zigbee HAN on the meter or remotely?

Hi, I had a Aclara Smets2 fitted in February 2021 and the OVO engineer informed me after fitting that there was no communication to the meter and it would therefore need an aerial before the smart function would work. Despite numerous attempts to get the communication aerial installed I continue to be told there are no engineers available to assist. Can I purchase an aerial and install this myself? Within the next 4-6 weeks I am having solar pv installed and need smart meter functionality. 

I had a smart meters fitted for electric and gas in August this year, since being fitted the gas meter had never given a reading( the electric has). I’ve had countless phone calls with customer support at OVO  with them trying updates remotely that didn’t work and then was told that an engineer would contact me to sort this out, but they was no way of saying when, I would just have to wait.when I made a complaint about this I was told that there was nothing else that could be done and that they couldn’t leave a complaint open so I must agree to what was happening.  I moved to ovo to be more environmentally friendly and thought by having smart meters I would not have to worry about readings! I have to say its been there worst experience I’ve ever had with an energy supplier and would strongly advise anyone else not to bother.

My storage heaters currently come on 1030pm-1230am and then go off for two hours before again coming on 2:30am-7:30am. My e7 night rate MPAN 16 appears to run between 12am- 7am so I’m wondering is it possible to sync the storage heaters to the night rate?

@Tim_OVO  could you please help out by putting this question in the best forum and maybe tagging a few helpful people?I am getting solar panels installed soon. My understanding is to put excess electricity into the grid and get paid a bit for it, I need a smart meter. I requested one from my electricity supplier (so sorry, not OVO, I need to switch!) and was told:We’re sorry to say we can’t install smart meters for you at present.There isn’t strong enough smart meter network coverage at your property. That means a smart meter wouldn’t be able to send or receive information.Does this mean there is no way to get paid under SEG scheme for this? A bit of googling suggest the meter connects via a mobile signal? I don’t understand why this wouldn’t work. Any help understanding this from this awesome community gratefully received James  

We have a three phase supply with an Aclara SGM1433-B smart meter We are looking at Solar PV with a storage battery and have had a number of companies provide initial information and quotations.One thing nobody seems to agree on is if we should have a single phase or three phase inverter.  We have been asked if our meter supports phase vectoring but cannot work this out…Has anyone else come across this type of question or considered this position?Thanks in anticipation

My boiler stopped working and the boiler engineer has just been and checked the boiler and the meter and says that there is gas supply into the meter but not out.OVO is closed until Monday. Do I have other options to get it working again before then?

My smart meter tells me that I have used 55/60 pence of electricity/gas when I get up before I use anything. Is this the daily standing charge?

Hi everyone,Thought I'd leave my tale of woe about my smart meter installation.New smart meters fitted Jan 19th(already had smart meters which were working!!)for whatever reason. Installer fitted both electric and gas meters and gave me the Ihd for them.He then tested gas meter told me I had a 2mbar drop on gas pressure (4mbar permitted),then he told me I had spillage in my gas fire and capped my supply off.Opens his phone and tells me to look on yell.com(yellow pages) I need a gas engineer to come sort the problem out.So Jan 19th no central heating and no hot water.... wonderful.Electric meter installed working  ok Installer then turns the ihd device on and says this could take 24-48 hours to sort itself out.Luckily for me I'm friends with a plumber who's gas Safe registered he came round redid the pressure drop test with a digital meter with printout (not the water gauge the installer used) and this recorded a drop of 0.79mba

Does anyone know if the Daily/Monthly budget limit on the Smart Meter is based off your Direct Debit Payment? or is it based on average usage? or something else completely? E.G. my monthly Direct Debit is £119, so is my daily budget based off not exceeding my monthly DD?  Any Comments are appreciated!

After my central heating boiler failed to fire up, discovered a blank display on my meter (pressing A still gave no display). After talking to OVO they thought it was almost certainly a battery failure and sent out an engineer for a fix. Turns out he had to install a traditional meter because it was out of hours for OVO to give codes for a new smart one. This means that we have to yet another visit to have a new smart meter installed Questions are: Why can't a battery simply be replaced under such circumstances. Should be quick and easy. It it isn't easy, why on earth not? Why can't the unit send a warning beep to us and send a message back to base when low battery is detected?

Hello,I have an old British Gas electricity smart meter installed in a cabinet and would appreciate some advice as to whether we have enough space for a SMETS2 smart meter. Hopefully the attached photo will show the current setup.The cabinet is near the ceiling and the bottom of the cabinet is  2.25m from the floor (we receive our electricity supply from an overhead cable). Many thanks for any advice. 

Himy indoors display doesn't show the consumption of gas for a few weeks now. the gas meter shows “Rejected” on the screen when I press any buttons.Any idea what could be?thanks

Updated on 29/10/25 by Ben_OVO At OVO we often provide a Geo Trio IHD during all new Smart meter installations. Whilst these devices are not CAD-enabled you can find out how to connect this device to your WiFi for software updates in this guide. We also really recommend the

I need to find my smart meters. Can anyone tell me where to look please?