Hi ​@Wesley ,

I’m really sorry but I can’t help you get that via the Forum - no-one here is allowed to access your account so we can’t action this one.

If you’d like to request Discretionary Credit/Additional Support Credit, please use Live Chat via https://ovoenergy.com/help or call 0330 175 9669.

Thanks

Hey ​@Wesley 

As one of our volunteers has already mentioned, we don’t have access to accounts on the Forum so we can’t action things like credit here. You’d be best contacting the team to arrange this and have them check if there’s anything else they can do to help.

How to get in touch about my OVO Pay As You Go account

• The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
• Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.

There’s a really helpful article on our help page too that you may find useful.