I’ve just received the keys to a property I’ve purchased and there is a pay as you go meter. I don’t have any top up card and there is no credit so I have no power. I found a letter from OVO with an account number. How can I top up and get a top up card?
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Howdy
Congrats on the new place!
Can you post photos of the Meter real quick? This will help me give you exactly the right advice on what to do once you get an account set up - such as how to top-up and get the lights back on once you’ve got the account going.
To get started, please call 0330 175 9669 in the morning and ask the Support Team to open a new account. If you want to move to Pay Monthly, you can request that at the same time.
Hey
Welcome to the OVO Online Community.
This topic might be helpful:
How to get in contact about my OVO Pay As You Go account
- The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
- Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.
Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.
There are also tons of helpful resources and information available on our OVO Help pages.
If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.
Struggling with your energy bills? Our Customer Support Package might be helpful to you.
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