My OVO energy

Hi, I have a smart meter why do I get estimated readings on my Bill? I thought a smart meter would know my correct readings. Jonboy.

There are 5 meters in this property (3 Phase supplies). Each meter servicing a different potion of the property. (Underfloor heating , Lighting, Utilities and defunct equipment on the property). The billing reflect MPAN numbers for Heating meters (3) and separate meters for Lighting(2). The supplied monthly bills do not detail which meter reading (actual or estimated) relates to which meter. In order to establish reading data to each meter i am keeping a separate spreadsheet. Could these bills not show “Meter - Reading “ for each meter with their MPAN no alongside?

Help! I am on a commercial electricity tariff  (not OVO) and want to change to a domestic tariff (smallholding that is not generating an income). I cannot find anyone to help. Will OVO let me switch to them? Thanks

Hello,I have been using the New Ovo app for payg and I logged in to top up and my meter balance has disappeared.  I went and topped up online instead, but the app keeps saying an error has occurred.  Do you know if anything is wrong with the app as the Top Up website is working OK.  The app still has all my other details there but not my meter balance so I cannot top up on app.  Thank You for any replys.  It says error 404 if that helps.

Why does it take so long for monies paid to show on your account?

I went for a 1 year fixed rate economy10 last August & all was working well until yesterday when Ovo suddenly without any notice or consultation changed me back to a variable plan & the different higher charges from August. What on earth is going on!

Why does my meter have to have zero credit before they will send and engineer, when the web page states to ring before your supply disconnects?

We're victims of the termination of heatpump plus too. I'm speechless and out of pocket after changing to OVO, getting the Internet connection for the heatpump and, after complaining, a smart meter fitted. Even now this tariff is still being advertised. OVO staff seem not to have been informed of this change, as we were told we could go straight onto the tariff as soon as we had the smart meter. Oh well, off to another energy supplier I suppose. Very disappointing, to say the least.

Why, when I faithfully provide meter readings on time, each month, does OVO still give estimated readings on my bills?

For the past 3 months my bill (Economy 10) has been wrong when it comes to Off-peak energy. Peak energy and Standing Charge are spot on but Off-peak is out by a few pence. Like this:Off-peak energy use 1694.781 kWh at 22.06p £373.95Peak energy use 261.497 kWh at 27.14p £70.97Standing charge 30 days at 59.00p a day £17.70The Off-peak should be £373.87.  There must be a glitch in their software because two specific figures when multiplied gives only one answer!  Anyone else noticed this?My emails to OVO haven’t changed anything so my hope is that a Mod here has access to someone who can actually identify and fix this issue.

why do ovo even though ive never missed a payment and im £110 in credit continue to threaten to raise my payment by £ 80 a month ,we are in the middle of a pandemic people are dying or losing there jobs and we get these threats to nearly double monthly payments based on ovo and there crystal ball and what you may or may not use energy wise over the next 6 months

We have acquired the freehold of a property with  6 leaseholders. There is no separate  electricity supply for the communal areas.  Instead the supply for communal  lighting, sockets emergency lighting, smoke alarms etc.   is all taken from and paid for by  one or other of the leasehold properties.   So we want to rewire the property  installing an extra meter in the switch room  through which  all the power for the communal areas will be taken. The total electricity consumption  for the property should not change and on that basis we have been told the existing  3 phase supply to the property  will be adequate for the purpose.  How should we proceed?

I am using the Charge app and the Hypervolt Pro 3 (bought through OVO) to charge my Volvo XC40 Recharge. It doesn’t work.  Customer service has been woeful. I have to wait for 40 minutes plus to speak to someone, who doesn’t have an answer and who promises to ‘escalate’ it. I’ve had a ‘ticket raised’ which amounted to zero contact. I’ve sent three emails and had no response to any of them.  So what’s happening…The car doesn’t charge through the app. I set the schedule, wake up the next day and nothing. I thought it might be the fact that Vovlo settings have their own schedule internally - I disabled it. It worked. Then it didn’t again. When I looked, something between the app and the car had switched the Volvo’s internal schedule on again. This morning however, that wasn’t the case at all, it was still disabled but the car hadn’t charged. When I went to bed last night the schedule was set for it all to be done by 0700 this morning through the Charge app.  There is nothing wrong with th

Morning I am looking for some advise as my smart meter in my house has been showing credit available of £19.34 for the last 5days and it sounds like it is stuck and won't allow me to top up.I have checked my main power box out side my house and this display the amount of £19.34.I am just a bit worried at these figures as I work from home and I'm needing to have a supply of electricity and have a fear of getting cut off or have a large amount of dept that I will have to pay as I can't see if I am in credit for my Pay As You Go meter.Unfortunately the plastic smart card that I can use as an alternative was lost a while ago so I can't use that as an alternative. Please advise what I can do  

Good eveningI have received a couple of emails over the last one/two months advising that my gas meter needs replacing as per advice from my ‘network operator’ (apprently it could become unsafe).  However it was only installed last year (2025) and has a note stating it was ‘refurbished’ in 2023.  It is a traditional PAYG meter that was an exact replica of the old one that was removed due to a fault.Do I actually need to have my gas meter replaced going by the above information? Many thanks in advance.   

I was referred to Charis and told I would receive the small measure pack within 10 days - on 27 November 2025 - this was put through Lightning Reach and the status has been sitting like this since then.  There are no contact details for Charis on the site and when I enquired with Lightning Reach a few weeks ago I was told it was in hand and I would hear from them soon.  On checking the site today the status is the same.  Anyone else waiting? Anyone know what's happening? At the same time I was referred to Exertis for Energy efficiency measures and I received a SMART plug a few days later… not sure how that is supposed to help me stay warm but hopefully if the heated blanket ever appears I will be able to switch it off and on using the SMART plug?

Hello is there anyone who can point me in the right direction of assistance getting my account sorted as being charged high estimated billing when property was empty and no one is listening.!! Wrote a complaint letter with no response, tried online chat and got nowhere. They are refusing to accept photos of meter, now had smart meter fitted and still not got anywhere as threatening to increase direct debit again on estimated readings! thanks 

I’m getting quite confused with solar & battery used with anytime.Is this even possible on ovo? I seem to think I might be best changing to octopus, we are looking at getting solar and a Powerwall 3 installed, we are currently using charge anytime with an indra pro and the more I look the more i’m confused if we can A: actually charge the car when excess solar, assuming we generate enough, B: use any kind of time of use tariff with anytime to charge the battery at a cheap rate C: have this battery boost addon with a Powerwall? I can’t even see battery boost any ware on my ovo page, D: Export rate prices, I think ovo will pay 12p excess for a install not done by them?

Hi, Thanks for reading. I have a dumb prepay meter, which I have been topping up with the prepay card. However, for some reason, about a month ago I was put on a pay monthly plan without my knowledge. I now owe £97 on this account, even though I have kept my prepay meter in credit.I have also had a letter asking me to book a engineer visit to look at my gas meter. When I tried to book the visit, I explained the situation to the customer service team, and was told to ignore it and send pictures of my gas and electric meters over email - they would then verify the meters that way. I have done this, but I have received no follow up email, and no action has been taken regarding changing my account back to prepay. How do I get my account back to just prepay? Thanks in advance.

Hi, hope someone can help. Had a new pre paid gas meter installed last Monday after mine had failed. Unfortunately OVO have not supplied a new card as they said they would, shops they stated stoke them don't. Fortunately I have located a shop with OVO cards, OVO have sent me 2 codes that don't bloody work...what fo I do know?? And to top it all the customer service personally said he couldn't help me due to his shift finishing in 2 minutes 😱😱😱😡😡😡 can someone help. 

I have a Volvo V60 T6, which my app recognises, but the App charge history is going an ‘unknown device’ and the T6 being charged, which almost double the kWh compared to the charger App and the Volvo App. Any ideas?

Why has my online account lost my meter reading history for my non-smart gas meter?I note that the font has changed on the entry page, so OVO must have made a change to this feature and now that they have made that change, my previous readings have all disappeared.Is this a bug, or a new feature?Do other people see this issue? 

Hello. My ovo top up app never works i cant schedule payments, make card payments or make bank transfers. All the details are correct and have reinstalled the app a couple of times and nothing has made a difference. Basically only way to top up is to go to the shop but I want the option to do payments online to be able to manage my budget efficiently. 

Forgive what must be a rather strange question, from two, completely at a loss, octogenarians.We live in a two bed flat in a protected environment, which was built in 1992.The flat uses electricity only:Heating, rads, immersion heaterCooking, microwave, hob, ovenWasher/DrierLighting - all low energy bulbsShower, towel railsTV, computer, BBI make a point of lowing heat settings and turning off heating in rooms not in useOur bill for electricity has skyrocketed, now at over £812 in debit, with a suggested increase to a monthly  DD to £431 to achieve a year end balance.We are also now informed that we are using 103% more than other similar properties, how can this be?Any thoughts/ suggestions would be greatly appreciated.