My OVO energy

My current fixed rate plan ends in March, does this mean I automatically will be on the price cap rate?

Well not impressed at all with the supposedly super compatible v3+ starter kit.Got to the bit of the instructions for setting up the receiver which requires it to obviously to be wired to something on the boiler/ control centre (in my case a Vaillant ecotec 618 with VR 65 control centre which currently uses Vaillant ebus through a VRT392f programmer and receiver).Every choice of component I make related to my boiler installation in the extensive list of kit in the Tado database says “not compatible”.I have found some Tado information on enabling ebus control, but that’s not a lot of use when it doesn’t tell you how to wire things up in the first place! Very confused with the difference between the wireless receiver supplied in the V3+ starter kit and other references I have found to a tado extension kit!it’s ridiculous that you can’t find this compatibility/ installation information out before purchasing, and how come OVO are promoting this apparent

Property has been empty for some time, and I want to get my electricity supply reconnected. How do I get this done? I’ve already called three different numbers and im pushed from pillar to post. 

In Feb 2020 I had a smart meter fitted by an OVO engineer that was not functional. After a lot of pleading, complaining and involvement of the Ombudsman 12 months later another OVO engineer visited and changed my Smart Meter. The 2nd Smart meter was also not functional but I was given a reason why - no DCC signal. The engineer left and said it was not OVO’s issue. I contacted DCC and they told me  - “coverage checker shows that there is high coverage at your property. If OVO have installed a Smart Meter at your property that is unable to acquire a signal they should have raised an incident with DCC so it can be investigated.” I appear to keep being passed between OVO and DCC, passing the issue between themselves. My main gripe is that I have 27kWh of storage batteries at my property with an electric vehicle which allows me to take advantage of the TOU tariff offered by Octopus, but only if I have a functional Smart meter. My current tariff is 28p/kWh but a Smart mete

Hiya - this is not an OVO question but I hope someone can help. My stepson moved into his own house in September 2021. The energy supplier for gas and electric is British Gas. He contacted them on completion to give them his details and a meter reading but they told him, they couldn’t talk to him because he is not the account holder and there are arrears on the account. The house was empty for some time before he moved in (deceased estate) and although we have a name for the former tenant (it’s not the same as the person who sold the property) we have no idea who he is or where he is now. We have tried repeatedly to talk to British Gas by phone and email but we’re getting nowhere. Letters from a debt collection agency are now coming chasing the outstanding amount - still in the name of the former tenant. We know we’re liable for the gas and electric from his moving in date but just cannot get British Gas to update his details or send a bill in his name.  We’ve tried switching as wel

I know OVO own BoostAre they housed in the same building ? Do they each have their own staff ?Do they have independent  customers services  and are they all based in the UK ?

Hi I hope you can help me please. I am currently paying my energy bill by Direct Debit each month. Due to the recent and upcoming price increases, I would like to go back to Paper Bills and manual payments online. This is so , as I hope, I will only be paying for the energy I actually use each month instead of a blanket amount regardless of mu usage. Can anyone tell me how to do this without getting earache on the ‘phone line please?? Thanks in advance. Dave

I have had such a bad time about this, I got my new deals on 2nd February clicked members special 4th February, my currentplan finishes on 27th March 2022 so I took out members special to start on 28th March , thought I would lock that deal down but thought I could jump to another deal as I had such a long time before my current deal ends.they say cooling off period started on the day I clicked 4th February.is this right .so my I would have to pay the exit fees if I wanted to jump to another deal.

Hi Forum friends!  I am now an Ovo customer (previously SSE).  Since moving to my new address last August (2021) it seems that whenever I have tried to submit meter readings for electricity, they have been rejected.  It seems to be because I have two meter readings, day and night usage, and the night usage number doesn’t change.  Because of this, both of the meter readings are rejected, and I am given an estimated bill.  Not sure what to do about this,.  But with the DD amount increasing from £154 pm to £341 pm I want to make sure this is right.  Any ideas out there?  Many thanks.  Joanne

Hi, This is probably obvious, but I have been asked to submit my dual readings but now have smart meters and can't find the relavent values to send. I thought having a smart meter fitted meant that the readings would send automatically. Please help! Thanks very much Nick

Just had a smart meter installed - currently it’s displaying less  information than my old FOC energy monitor where I could set all my contract tariffs & see my realtime consumption. We have two tariffs - normal daytime & Economy 7 night time - cannot not see explicitly the Econ& tariff displayed - bit concerned we’ve just lost out Econ 7 tariff with the upgrade & need reassurance

Please can anyone assist with my issue.I have just found out this morning that my 80 year old mothers account has been switched from Utilita to OVO without any permissions either from her or myself ( I had permissions to oversee account). As it stands today she has not yet received account details from OVO or payment cards, so she has no fuel. I called Utilita and they tell me to call OVO and yes all OVO lines are closed for the weekend.I need to know who gave permission to switch this account and who is taking responsibility for essentially leaving an 80 year old woman in the middle of winter with no fuel.Lucy.

https://www.ovoenergy.com/help/smart-relay Anyone know who makes these? Looks like it will fix a myriad of IHD issues. Has OVO ever supplied any  or is it just a PR excercise???

I have a SOLARMAN smart app. During the day when solar panels are producing energy it shows as a blue area on the graph. At roughly the same time it shows a similar size red area of energy usage at a time when almost no energy is being used in the housewe have a solar array, 1 battery, a hot water cylinder and a SOLARiBoost+thank youphilip

I understand that SMETS 2 meters use 2G or 3G mobile connections, both of which are going to be switched off in the next few years. I believe Vodafone will be switching off their 3G service in 2023. What happens then. Are we expected to pay for further upgrades to smart meters to move them to 4G services.

Over the past months my OVO account says my smart meter isn’t reporting. Most recently it stopped from the 17th Dec until today. (my account shows it connected today. Interestingly today I was accessing it and taking photos). It has lost and regained multiple times now!. I would like to be able to use ovo drive anytime tariff for my electric car but I need it to work reliably before I switch. The fixed rate is more than my current tariff and if I move and can’t add the any time I will be out of pocket badly! My WAN and HAN are flashing. I also have terrible mobile signal in the area. But I’m on EE not O2.What are my options for getting the connection to work reliably? Can I get a new meter installed with an antenna?

I’ve recently had a Daikin ASHP installed under the OVO heat pump trial. It comes with a simple Honeywell room thermostat. Does anyone know if using a smart thermostat, such as Tado, would cause any issues with this system? Also, am I even allowed to change the thermostat under the trial terms, I’m not sure? Any advice on smart thermostats appreciated. Thanks.

As it says in the title.How long before a direct debit payment shows in my account. Thanks

 I do have another query, I was away from midday 19th December and returned at around 5 pm on 3rd January , so as my home was empty during that time I expected the usage for 20/12/2021 to 2/01/2022 to have been exactly the same but it isn’t and I would like to know why this is

My mother moved house and was already an existing ovo customer. Her new flat had a smart meter installed by eon. She switched to ovo in october 2020 and has not had an actual reading since her bills are entirely estimated. My mother has become vulnerable so i now manage her finances through a lasting power of attorney which i have provided ovo with. I have been refused access to an operator on a number of occasions and on others am able to speak to someone. I have been told the meter is faulty so cannot obtain a manual reading from it. I am at the end of my patience and am going to cancel the direct debit until I get an actual reading.

Hi,  A gas safety engineer has visited recently and advised the below problems. We have contacted our current energy supplier but they don’t use U16 gas meter so won’t be able to change it.Will OVO able to help to fix the below with a cost? FOUND U16 GAS METER STARTING TO RUST DUE TO WEATHERING, AT RISK ADVISED GAS PIPE IS UNDERSIZED BUT NOT AFFECTING COMBUSTION, AT RISK ADVISED FOUND GAS PIPE NOT SLEEVED OR SEALED, ALSO GAS PIPE IN VOID SPACES AND NOT VENTED, AT RISK ADVISED

My smart meters were installed on 21 December but the system was down and could not be completed.  Engineer said another visit would be necessary but I am still waiting to hear from Ovo.  I am now faced with an estimated bill - first time since I signed up with Ovo - and am beginning to wish I hadn't bothered with smart meters at all.Engineer put a safety warning on my gas fire with instructions not to use until a Gas Safe Engineer had checked it.  This I did and there was nothing wrong with the fire.  Cost me £30 so not happy about this either.

I had a bit of time on my hands today (don't ask!) and I was wondering how long it would take for my old gas pipe to rust and cause a leak ?It is hard to see in my pictures as it is in the background.I am not even sure if there is gas in the pipe anymore although I think there is as why else would the pipe be turned off and capped ? The pipe was there when I moved into my house 25 years ago (I just paid off my mortgage 3 months ago)I googled it and apparently old gas pipes were made of carbon steel that does rust although modern gas pipes are made of polyethylene (PE) Am I worrying over nothing as the gas pipe is embedded in concrete which would surely 'eat' into the carbon steel in the same way that it does to copper piping? My water mains is made of copper and that runs under the foundation of my house and it doesn't have a protective sleeve to protect it but that's another story ! 

Thinking of swapping to a smart meter, currently pay my bills in full every quarter. Do I have to change to monthly direct debit or will I still be able to pay quarterly? 

Due to inept official planning and misguided political priorities there seems to be a consensus that power cuts are more likely than usual this coming winter. In fact. preparation for power cuts was a strong motivation to me for installing extra storage batteries to keep systems operating during outages.However, I am looking for some help in how best to achieve this.I live in Cheshire in the NW and have 28 JASolar PVMono 345 south-facing panels, nominal output 9.5kW.4 Pylontech 3.5kWh batteries = nominally 14kWh capacity.Pre-solar my domestic load averaged around 10 kWh per 24 hours and is still similar.I don’t fully understand the relationship or the interface between the AC grid and my installation as it was all put in by a professional team.The main inverter is Solis 5G Single Phase.Batteries are controlled by Growatt SPA3000TL BL (AC Coupled inverter)(BTW, does anyone really know what SPA means in this context? There are va