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gentlecraig
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September 19, 2023
Solved

IHD 3 Been installed and still not showing gas data?

  • September 19, 2023
  • 13 replies
  • 375 views

Hello 

I have had a new IHD installed and no data of gas showing just electric and the new IHD is same place ware old one was getting both data. Then engineer restarted the electric computer hub but not the gas hub. 

Best answer by BPLightlog

Hi @gentlecraig , there’s not a gas hub as such. The gas meter is linked to the electric meter and hub and the single comms hub links to the network. That doesn’t explain why you’re not getting gas showing of course. 
You could try powering down the IHD, waiting a few minutes and then letting it try to reconnect 

There’s a tutorial here 

 

13 replies

BPLightlog
Super User
BPLightlogSuper UserSolved
Super User
September 19, 2023

Hi @gentlecraig , there’s not a gas hub as such. The gas meter is linked to the electric meter and hub and the single comms hub links to the network. That doesn’t explain why you’re not getting gas showing of course. 
You could try powering down the IHD, waiting a few minutes and then letting it try to reconnect 

There’s a tutorial here 

 

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    Jeffus
    Rank 20
    Jeffus
    Rank 20
    September 19, 2023

    Hi @gentlecraig are you seeing the correct data on the ovo website? 

    G
    Rank 2
    gentlecraigAuthor
    Rank 2
    September 19, 2023

    Hi @gentlecraig are you seeing the correct data on the ovo website? 

    Yes indeed my ovo app saying smart meters are working correctly and still awaiting for 48 hours apparently 

    G
    Rank 2
    gentlecraigAuthor
    Rank 2
    September 21, 2023

    Hello ovo found out the issue was the gas meter network was still connect to the old IHD and so have ovo new GUID number of new IHD then say this should connect within 24 hours is this correct will connect straight away. 

      G
      Rank 2
      gentlecraigAuthor
      Rank 2
      September 22, 2023

      Right so it been longer than 24 hours for new GUID to be updated with gas meter and so gas data still not showing why is this getting frustrating now 

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      September 25, 2023

      Hey @gentlecraig,

       

      Any update on this? 

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      G
      Rank 2
      gentlecraigAuthor
      Rank 2
      September 25, 2023

      Hey @gentlecraig,

       

      Any update on this? 

      Hello I got email this morning to say there done a network re connection and should reconnect to IHD within 48 hours and so I have unplug it to let battery die then going replug

      it later this should then restart the IHD 

      G
      Rank 2
      gentlecraigAuthor
      Rank 2
      September 26, 2023

      Hey @gentlecraig,

       

      Any update on this? 

      Still not connected to gas data unfortunately 

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      September 26, 2023

      Hi @gentlecraig 

       

      Sorry to hear it’s still not connecting. 

       

      If it’s been 48 hours since the email from Support Team, they’ll need to know that it’s still not working as they’ll need to take the next step. If it’s not been 48 hours, give it the rest of that time, and if it’s still not connected, definitely get back in touch with the Support Team 

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      G
      Rank 2
      gentlecraigAuthor
      Rank 2
      September 26, 2023

      Hi @gentlecraig 

       

      Sorry to hear it’s still not connecting. 

       

      If it’s been 48 hours since the email from Support Team, they’ll need to know that it’s still not working as they’ll need to take the next step. If it’s not been 48 hours, give it the rest of that time, and if it’s still not connected, definitely get back in touch with the Support Team 

      Hiya 

       

      so gas symbol is on IHD and now it saying waiting for current data. 

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