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B
Rank 1
BPidg
Rank 1
August 4, 2022
Solved

Usage costs shown on IHD differ from those shown in OVO app or online account?

  • August 4, 2022
  • 19 replies
  • 830 views

Costs as shown on my IHD are 15-50% higher those shown in the App. This is so for both gas and electricity and they don’t change in the 8 days for which the IHD provides usage information (i.e. there’s no ‘correction within a few days’ as suggested by the not very helpful Ovo rep).

Thanks

 

Best answer by Jeffus

Updated on 06/05/25 by Emmanuelle_OVO

 

The usage page on the app doesn't include vat or standing charges. 

https://account.ovoenergy.com/usage

The IHD includes both standing charges and VAT. 

Does this help explain any of the difference or did you already know this? 

 

Thank you for that reply Jeffus.  Having crunched a few examples, that  looks like the reason. Odd that Ovo’s rep  couldn’t tell me.

And thanks for doing the voluntary work.

 

@BPidg the other reason is sometimes the tariff info on the actual smart meter is out of date, and hence the IHD. 

If this ever happens ask the Support Team to send the SMETS Command Update Tariff Configuration

19 replies

Jeffus
Rank 20
Jeffus
Rank 20
August 4, 2022

Hi @BPidg 

I don't work for OVO or have access to your account. I am just a customer. A few of us help out with a few posts if we think we can. 

In case you didn't know

The usage page on the app doesn't include vat or standing charges. 

https://account.ovoenergy.com/usage

The IHD includes both standing charges and VAT. 

Does this help explain any of the difference or did you already know this? 

Hope that helps

 

B
Rank 1
BPidgAuthor
Rank 1
August 4, 2022

Thank you for that reply Jeffus.  Having crunched a few examples, that  looks like the reason. Odd that Ovo’s rep  couldn’t tell me.

And thanks for doing the voluntary work.

    Jeffus
    Rank 20
    JeffusSolved
    Rank 20
    August 4, 2022

    Updated on 06/05/25 by Emmanuelle_OVO

     

    The usage page on the app doesn't include vat or standing charges. 

    https://account.ovoenergy.com/usage

    The IHD includes both standing charges and VAT. 

    Does this help explain any of the difference or did you already know this? 

     

    Thank you for that reply Jeffus.  Having crunched a few examples, that  looks like the reason. Odd that Ovo’s rep  couldn’t tell me.

    And thanks for doing the voluntary work.

     

    @BPidg the other reason is sometimes the tariff info on the actual smart meter is out of date, and hence the IHD. 

    If this ever happens ask the Support Team to send the SMETS Command Update Tariff Configuration

      E
      Newcomer
      Empem
      Newcomer
      October 21, 2022

      I have an SSE smart meter. Since the start of October I've had a couple of days when it showed the obviously incorrect figure of £40k but since then it has shown approx. 10-20p per day, despite the online records showing up to £3. It's difficult to know how much I can put the heating on if it won't show the correct data. Is this going to fix itself or do I need someone to come out? I've restarted the meter but done nothing else

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 21, 2022

      Can you show us photos and screenshots please?

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      E
      Newcomer
      Empem
      Newcomer
      October 21, 2022

      This is what I'm seeing right now. I haven't used the boiler yet and not specifically turned anything electrical on but usually it would be showing more like 20+p on the meter by now

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 21, 2022

      I see. Try asking the Support Team to run the SMETS Command Update Tariff Configuration. It should fix this one.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        E
        Newcomer
        Empem
        Newcomer
        October 21, 2022

        Brilliant, thanks. The support team have done the update. I’ve been advised to leave it unplugged for 24hrs then turn off and on again so hopefully that will work. 🤞

          T
          Rank 5
          Technophobe
          Rank 5
          December 24, 2022

          Apologies if this is covered elsewhere, but I noticed today quite a difference between the usage on the app compared to the usage on the smart meter. Is the app estimate-based?

          Thanks!

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          December 24, 2022

          Hi @Technophobe ,

          Usage data is generated by the meter and submitted to your supplier, in this case probably OVO. Other than allowing for adjustments to the gas usage (such as for the calorific value) it’s more or less raw data presented in a pretty format in both the app and MyOVO.

          It’s not used for billing purposes - only the meter readings themselves are.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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