My OVO energy

I have been using their webchat service but they are ignoring me 

Our account homepage says the smart meter isn’t sending a reading and could we help by submitting a reading. But clicking on ‘submit a reading’ leads to a page saying we have a smart meter and don’t need to submit a reading… There’s no email contact on the support page to submit a reading. What’s the solution please?

Daily usage for July from OVO website Same usage correctly showing when house was empty 10th-22nd JulyCan OVO explain why the daily usage stats using the Hugo App correctly shows when I was on holiday yet the OVO usage data has a smoothed out graph?

For those who missed it:OVO Energy | OVO Energy ExpertsA free home energy efficiency survey for lucky customers, especially for the time being those in Cornwall. 

Hello, everyone. I have an issue with the electricity reader. There were several blackouts last week in our area. Yesterday I wanted to top up the electricity as I have prepayments and noticed that the reader shows NOTHING on its display. So I cannot top up it. I am afraid I will run out of the electricity soon. I tried to reach the support of the company, but after waiting for nearly 20 minutes they just cut the call off.  Any suggestions, please? And thank you for your time to reply.

I've been considering getting a company to do a thermal survey of our house, to see where we could improve insulation and reduce heat loss. But having seen the photos that @hambrook took with his IR camera I'm wondering if it might be better to buy one and do it myself.Has anyone had a thermal survey done? Was it worth the money? Does anyone else have an IR camera and have used it to improve their home? Are there any other views on which is best?

I have read a similar query where it appeared there was a discrepancy between the smart meter and the display unit injtially I thought this might be my issue, but just now doing further investigation into my £20+ / day costs found my meter is showing the same rate as my display  I should only be paying 34p, even if that is + VAT I appear to being charged far too muchmy bills are scarily high, but it would appear they shouldn’t be as high as you are showing me.      

I’m wondering about the significance of the ‘supply address’ as opposed to the ‘billing address’ on my account.This is in part prompted by my smart meter’s stubborn refusal to be adopted by DCC. When I visit https://smartmetercheck.citizensadvice.org.uk, I’m consistently told that ‘we can’t find your meter.’ One possible explanation for this is that the ‘supply address’ is in a different postcode from the meter itself*, and postcodes seem to have some vital role to play in any aspect of energy supply. Is this a possibility?Another reason for my concern is that if I visit https://switch.ovoenergy.com in order to find out how much I’ll be paying once my fixed-price contract runs out, I see a message reading “Good news! We already supply your hom

Is there a dichotomy between these two different conduits?    Blastoise’s link seems to lead to a page for making a complaint. Perhaps OVO don’t expect ever to see positive feedback, but they certainly won’t see any unless they provide a way of submitting it. It’s also possible that a user has helpful suggestions or perhaps has noticed a typo or other inconsistency at the website, but there’s no obvious vehicle for feedback like this. There is a Contact us link on the home page, but it only leads to the help centre. Why?I’m always confused when I see two different things with the same name.

Hi - I’ve just initiated my switch from SSE to Ovo 2-year fixed and I have a couple of questions as follows -  My SSE smart meter was installed several years ago so it remains to be seen whether it will work with the Ovo systems but, since Ovo and SSE are part of the same group of companies, I’m hoping it will be fine.  If the meter is unable to communicate with Ovo, will it still be able to communicate with the in-home display unit?  My meter is not very easy to access and so, if I have to give manual readings, it would be a lot easier to get them from the display unit rather than fighting my way through to the meter itself.  If my existing smart meter is incompatible, how soon will I be able to get a replacement meter installed?     Here is a picture of my meter ...

I have choose electricity service of UW. But they told me, my current supplier has blocked my switch or prevented the switch from going through. What can I do for it? My address is *Edited by Mod*. Because i am new here. I just move in 1st Oct. My landlord tell me the last tenant may not pay the last bill. So i need your help. And what should i do next?

I am considering buying a house which has an ashp half installed. a huge amount of work/insulation has been done but not completed. The 3-layer radiators have been bought but not fitted. My question is whether the existing 15mm diameter pipework will be adequate? I read somewhere today that ideally it should be 22mm diameter or more.

I was wondering if there is any mechanism by which I could make a small contribution to the energy bill of someone who is vulnerable or struggling to make ends meet. I don’t think anyone would describe us as wealthy, but we have enough to live on and some left over most months and we could during the winter months possible contribute a bit to someone less fortunate. Does anyone know if this is possible through Ovo? Thanks for your attention. 

These meters are pretty ancient looking. Looks like they need replacing urgently !! Please advise. 

Hello everyone, I am new to the UK and it’s my first time to rent a flat. And the flat is an electricity only flat. No gas. The electricity meter is Elster. Not a smart meter. Not a prepayment meter. My property agent informed me the previous tenants’ electricity supplier was SSE/OVO. After I checked SSE tariffs on their website, they showed me one year fixed tariff (unit rate - 38.05 pence per kWh; standing charge - 50.5 pence per day) and two year fixed tariff (unit rate - 35.91 pence per kWh; standing charge - 50.5 pence per day). However SSE customer service informed me the account had moved over to OVO Energy on 13/01/2022.  So I went to check prices on OVO Energy site. The one year fixed tariff shows the unit rate is 40.03 pence per kWh and standing charge is 50.49 pence per day and a smart meter is required. The two year fixed tariff without a smart meter shows the unit rate is 40.26 pence per kWh and standing charge is 50.49 pence per day . Are th

Right another query from me. :) I have noticed that my smart meter and my remote for my boiler read different room temperatures.. Any idea why? Had heating set for 13 overnight.. smart meter said it was 15 in the flat.. Turned heat up to 16 after I got up.. and smart meter says its currently 18.. No way in heck its 18 in here..  Why the discrepency???? Is this causing any issues with my usage?Any ideas welcome.  

I pay for gas and electric on a prepayment meter with a smart meter.  Yesterday the smart meter had £33 credit on the electricity and today it has £329. I know we are getting £67 a month for the £400 grant but this is way more. I’ve no idea where this credit has come from. I’ve had no email from Ova about it. Has anyone else suddenly ended up with a massive credit they weren’t expecting?

Hello,Sorry if this is a bit long-winded, but we are getting so frustrated with this matter.Earlier this month, the fitting day arrived for our new OVO electricity and gas smart meters. The engineer was brilliant and fitted our electricity smart meter in no time. However, he was unable to fit the gas smart meter, as the bracket on the old gas meter was broken.We live in a house owned by a housing association and, when we had an annual gas inspection in 2016, we and a neighbour required some work done and, in doing this, the contractor must have broken the bracket on the gas meter, but we never knew about it until we came to have a smart meter fitted. We have lived in the house since it was built and the gas meter was brand new and has been sitting in a meter box in a cupboard, clean and in excellent condition, until the bracket was broken. The OVO engineer also wasn’t sure about the regs regarding the plastic gas pipe coming from the gas meter, as the pip

Hi,My home flooded last week and I'm awaiting insurers decisions. Obviously, trying to heat up and dry out the area that's sodden is going to gobble up energy. Once dehumidifiers and industrial cleaning gets underway, it's going to get horrendous. I want to alert OVO as I'm already dropping £10 a day just heating the worst area on higher radiator setting. Who is best to contact? Is there anything they have in place for unprecedented and unforeseen energy surges usage and charges and would the insurers cover anything to also help?I'm a 70 year old, living with M.E. God knows what the stress of all this is going to do to that!!!!!

My credit has been refunded - but it is not in my bank ?  I have no emails about this ?  I did not request this I’m quite happy with OVO , looks like a SCAM of some sort but I don’t understand ?!  Can’t put meter readings and there is a final bill when I’ve not even asked to leave ?  Worried sick can’t get through on WhatsApp or Instagram and the phone ?!  Has this happened to anyone else ? 

A green e symbol as appeared on my smart meter only on electric circle can somebody tell me what it’s for?

Is Ovo energy a good energy supplier ? Just signed up with them.

I've been considering getting solar PV installed but I'm now wondering if the money would be better spent on batteries. I want to reduce carbon and also save money. We use between 30 and 50 kWh per day in winter (depending on the weather and if we charge the car). This will reduce in summer but our water heating is still electric. Solar PV - our roof isn't ideal for panels. We're in the South East and might manage to fit 3.5kW facing ESE. There is some shading so we will have the extra cost of optimised panels. Batteries - if we just had a battery we could charge at low rates and use the electricity during the day. A simple setup would use a tariff such as Octopus Go to charge at a fixed time overnight. A more sophisticated setup would link to Octopus Agile to decide the best time to charge. I should add that we currently have a time shifting heating system as part of a trial. This charges heat batteries during low demand periods. The system