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PaulH1966
Rank 1
December 10, 2023

Pay Monthly customer, seem to have been put back on pre-payment.

  • December 10, 2023
  • 2 replies
  • 65 views

Our display is saying that we are in pre-payment, after being on pay monthly. We are using emergency credit. Is this a display or connection fault? Unable to phone or chat with customer service.

 

Thanks.

2 replies

Firedog
Super User
FiredogSuper User
Super User
December 10, 2023

Unable to phone or chat with customer service.

 

You should be able to get hold of support via a private message either on Facebook Messenger (on the web, you may see the blue Messenger button at the foot of this page) or on X (@OVOEnergy (twitter.com)). I see they’re responding within an hour or two at the moment.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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    Rank 1
    PaulH1966Author
    Rank 1
    December 10, 2023

    Thanks. I went to the Boost site, chatted to someone there. They gave me a top up card code, so did that. I'll get back on pay monthly tomorrow. Didn't want us to go off supply.

      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd