Our display is saying that we are in pre-payment, after being on pay monthly. We are using emergency credit. Is this a display or connection fault? Unable to phone or chat with customer service.
Thanks.
Pay Monthly customer, seem to have been put back on pre-payment.
- Plan Zero Hero
Unable to phone or chat with customer service.
You should be able to get hold of support via a private message either on Facebook Messenger (on the web, you may see the blue Messenger button at the foot of this page) or on X (@OVOEnergy (twitter.com)). I see they’re responding within an hour or two at the moment.
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Thanks. I went to the Boost site, chatted to someone there. They gave me a top up card code, so did that. I'll get back on pay monthly tomorrow. Didn't want us to go off supply.
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.