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Errors on Charge Anytime app with Volkswagen

  • December 8, 2023
  • 3 replies
  • 192 views
T
New Member*

Hi everyone 

I am trying to connect my VW ID3 to the Charge Anytime app.

It passes all the various sections right up until I have to hit the “complete“ button. After that, it says “cannot find your car” “try again or sign out”. When I click, try again, the app freezes and I have to start all over again.

Any help. Much appreciated

Best answer by BPLightlog

Updated on 26/02/25 by Emmanuelle_OVO:

We’ve seen this a few times and have some tips on how to solve it. 

 

You’ll need to be logged in to a specific Volkswagen (VW) app on your phone, and register your vehicle correctly to the right VW login through the Charge Anytime app. Not sure which VW app to use? Check the following:

  • For ID vehicles, the correct app name is now "Volkswagen"
  • For non-ID vehicles the correct app is "We Connect". Please note: the "We Connect" app says you need an ID vehicle to be logged in, this is incorrect, and you can continue without one.

For more on Charge Anytime location issue with Volkswagen check out this topic below:

 

3 replies

BPLightlog
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  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • December 8, 2023

Hi @TheresaCurry , which charger do you have connected?

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
T
New Member*
  • TheresaCurry
  • Author
  • New Member*
  • December 8, 2023

It’s a Hypervolt charger

BPLightlog
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  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • Answer
  • December 8, 2023

Updated on 26/02/25 by Emmanuelle_OVO:

We’ve seen this a few times and have some tips on how to solve it. 

 

You’ll need to be logged in to a specific Volkswagen (VW) app on your phone, and register your vehicle correctly to the right VW login through the Charge Anytime app. Not sure which VW app to use? Check the following:

  • For ID vehicles, the correct app name is now "Volkswagen"
  • For non-ID vehicles the correct app is "We Connect". Please note: the "We Connect" app says you need an ID vehicle to be logged in, this is incorrect, and you can continue without one.

For more on Charge Anytime location issue with Volkswagen check out this topic below:

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
Abby_OVO
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