My OVO energy

Trying to register for Solar check because of Battery Boost.

I've been told OVO have opened up their customer support package scheme for free electric blankets, is the criteria really strict or are is it not true? I'm on low income (benefits) with 2 children (10&2) have physical and mental illnesses and all i get offered is financial advice.Is it because I'm pay as you go so don't have any debt with them?

could someone tell me what are the Regulations that OVO requires all its representatives to comply with in the Code of Conduct please. 

Hello, we’ve recently (late Feb) had a dual tariff polyphase smart meter installed in response the RTS shutdown.  We have two phases as we have underfloor heating, so it has been a long protracted affair in getting our old legacy meters replaced with an Economy 7 polyphase compatible smart meter. This was done back in February, credit where credit’s due, the three phase trained OVO engineer was brilliant. The meter signals the off peak period to our underfloor heating controller, this has worked correctly since the switch. Just to be on the safe side, we took daily readings from our old meters just before the switch and daily afterwards so have a good idea on our daily consumption and to check for constancy old/new. We have the Kaifa MA329B We’ve been away for a few days and returned home last night and realised our new smart meter has stopped recording usage on the T2 tariff register. Virtually all usage since we were away is on T1 only. This points to something being amiss. Points to

I could not locate my gas meter as I have just moved in and wasn't sure where it was, but I had to provide opening meter readings, so I estimated the gas reading based on the reading on the final bill from the last tenants. I have now located my gas meter however, and my estimate was too high. Can I correct the opening gas reading I gave to you?

How to achieve the targets to use less energy for cheaper bills. it’s easier when you have to do it for an hour works well.

Having installed our solar panels, we applied to receive the OVO Smart energy guarantee payments and sent the requested initial export meter reading on the 12th July, which will be seven weeks ago tomorrow. We were told that we would receive the welcome email within four weeks from receiving this initial meter reading.Is it normal to have to wait this long? I cannot speak to the SEG team by phone and any email sent just gets a standard reply that a response will be within 15 days.Getting frustrated now Malcolm

Is there any way I can move forward with a switch without reverting to expensive single rate tariff first?I’m with another supplier on their EV tariff. When I try to switch to ovo, the ovo website recognizes my current supply as a “Smart Meter - 2 Rate Multi Rate” and says sorry, we can’t quote you right now (I think this 2 rate is my EV off peak pricing, it’s definitely not economy 7 which is what that name sounds like to me!).I tried my next door neighbours address (regular smart meter) and it’ll happily quote me so the problem is the 2 rate thing. I tried phoning ovo customer support a couple of times but they say the same as the website - we can’t switch you currently.I can revert to a regular single rate tariff with my current supplier, and although I’ll start paying more to charge my EV immediately, it’ll take a month to update the MPAS database to change my supply type back to regular smart meter. That’ll cost me around £60 extra for the month due to charging at peak rates, assu

Has anyone been able to make sense of their charge anytime credits on their bill? For the 2nd Quarter running I’m trying to reconcile the credits with the electricity used according to the Indra app and, yet again, there’s a big difference between the two - always in OVO’s favour!Using the data from the app I’ve been under credited by £65 over the quarter, in fact as far as I can see I’ve been under credited ever since starting on Charge Anytime 6 months ago. It’s not helped by OVO simply stating “Charge Anytime Credits” and no further detail eg how many kW the credit has been applied to. Yes, you can work it out but I don’t want to spend a couple of hours checking my electricity bill every quarter and then spending even more time trying to sort it out.

Dear Ovo Community,Seeking responses from professionals in the energy sector to help me with my University dissertation.I am currently in my final year at Edinburgh Napier University. Looking for responses to help with my dissertation 'Evaluating Energy Storage Soloutions for the UK's Renewable Energy Transition'If you could spare 5 minutes to complete this survey it would hugely appreciated. Thank you 😀Any shares would be appreciated too!Survey Link: https://lnkd.in/eyzzVGQQ

If I enter the 3 hour Power Move Flex event today from 5pm till 8pm will this adversely affect my power down time from 5pm till 7pm that I subscribe to with Power Move? It is all getting a bit complicated for very little reward!

Hello, iv had OVO charge anytime with mini electric for a couple of years and it worked seamlessly.I’ve just swapped to a Renault scenic e-tech and I’m not able to connect the charge anytime app to my Renault account. note - my Renault account / app works fine, I can see the range / lights / location / preconditioning etc. when I try to sync I see the following message, see screenshot.   

Recently linked ovo account and home charger to charge anytime, then gave permission to control charging of my audi e tronIt didn’t work - didn’t recognise the car as being connected and then the day after, the app wouldn’t communicate with the audi at all. Complete failure so decided to delete charge anytime account and put up with paying standard charge - better than not being able to charge at all.However, despite deleting account, my audi will no longer connect to my home charger so I am completely stuck.The charger is fine - I can charge other cars.The audi is fine, I can charge it in other places.However, I cannot charge it at home on my charger which is a disaster. I wish I had never tried to implement this scheme at all as I am now forced onto public chargers at huge expense and inconvenience.Anybody else had these issues?

I’ve read all the post on here that relate to this topic but have yet to see a definitive answer as to when there will be a solution for those of us transferred from SSE. The OVE web page https://www.ovoenergy.com/can-i-get-a-smart-meter still says they are not available. Given that the switch of is next year it doesn’t leave a lot of time t0 implement a solution.

Updated 27/08/25 by Emmanuelle_OVO:[FAC = Future Annual Consumption. It has other names, but it’s a figure used by the Direct Debit calculator to determine a predicted cost for the period it covers. It’s akin to the EAC, a figure determined by the energy industry and made available to comparison sites, so they can all calculate annual costs on the same basis. OVO publish the FAC for an account on the Plan page in a browser, but it doesn’t seem to appear anywhere in the app.]  This question has been exercising me ever since my SMETS1 meter was exchanged for a SMETS2 model in 2023. Nothing I read anywhere could explain the odd FACs I was seeing. I eventually discovered that, despite what the documentation says, all historic data preceding a meter exchange (MEX) are discarded. The FAC is then calculated on the basis of actual consumption and a notional figure (the EAC) provided by 'industry'. That notional figure is also allegedly based on a nominal starting value, adjusted periodically f

Can OVO provide a new gas boiler? 

I cannot find any reference to the electricity pylon symbol  in any of the guides to theIHD 6 display .I am guessing it is indicating that the solar is exporting .any help on this would be good.

Hi everyone I had £14.97 credit on my pay as you go meter i had a smart meter installed 4 days ago and the 14.97 has still not been added engineer who installed smart meter said it could take up to 2 days anyone have any advice Thanks

Hello…. Whats peps experience of getting refunds on smart PAYG balances when switching away from ovo? i.e. Time frame of getting leaving invoice and cash in your hand? I’m transferring 10/2/25 as a new supplier has cheaper S/C even on payg. (Ofgem KWH rates apply) thanks

My gas had run out whilst I was at work. I went and topped it up but by the time I came home the supply had been disconnected. I have credit in my account as shown on smart reader but I don't know how to reactivate the gas. Can anyone help please 

Hello everyone,WITHOUT PREJUDICEI feel compelled to share a cautionary tale and issue a strong warning to all potential customers considering OVO Energy as their energy provider. My recent experience with this company has been nothing short of a nightmare, marked by relentless harassment and bullying tactics that have left me feeling victimized and helpless. I hope that by sharing my story, I can help others avoid the distressing ordeal I have endured.As a long-standing customer I had always believed that OVO Energy was a reputable and customer-focused company. However, my perception changed drastically when I moved from a rental property to a new home in May 2022. Despite promptly notifying OVO Energy of my change of address, they made a grave error by opening a collections account in my name for the period after I had vacated the rental property.Since then, I have faced an ongoing battle with OVO Energy, enduring constant harassment and a complete disregard for my rights as a consume

Having installed a Givenergy AIO system to take advantage of OVOs Battery Boost (automatic, overnight charging at cheap rate), we are now turning our thoughts to an EV charger.OVOs Charge Anytime add on (7p per kWh EV charging) is only available if you choose from a list of compatible EV chargers ( Givenergy isn't on this list!).Are there any plans to ensure compatibility of the new Givenergy EV charger as I would prefer my equipment to come from the same manufacturer? I'm assuming that Givenergy will produce an EV charger that is compatible with its All in One battery?Thanks.

HelloI am trying to switch to OVO using the online quote facility. The quote defaults to the wrong supply address and there doesn’t seem to be a facility to change this. The incorrect supply address is a flat in the same building as the main house. Any advice on how to get the correct supply address on the quote?Note that this is not a new problem. A previous switch resulted on a gas meter from one address and an electricity meter the other being transferred but I was assured that the central database had been updated to stop this happening again.

Our SSE FITs account has just been transferred to OVO - already we are singularly unimpressed by the ‘help’ OVO customer service have provided, and reading through the horrific stories on this forum of FITs payments being delayed by 6 months and more, we feel that we should remove our account to someone who gives a (insert expletive) about their customers. at the earliest opportunity.  We were only given a week’s notice by SSE that our account was being moved.  So, two questions: how do we shift to another FITs Licencee (we have the Offgem list and our current supplier is one of them - better the devil you know, as they say); Second, as our last payment from SSE was for the period up to June 2022, how do we get a final payment for the third quarter plus any intervening days at transfer out of OVO without having to resort to *edited by mod*

It may be helpful for customers to see how their own energy consumption compares with other people’s in similar circumstances, possibly even prompting a change in behaviour in order to keep up with the Joneses. OVO now provides two options for seeing this comparison: under Energy insights in the online account, and under Usage in the shiny new app. I don’t really expect my usage pattern to match anyone else’s, because I don’t expect there are many more just like me in this part of the world. However, I would expect the ‘similar homes’ to be reasonably similar in the two places. Sadly, they’re wildly different:  Usage in kWh per weekA click on the image should bring up a more legible version The divergence between my own usage pattern (the green bit) and everyone else’s is difficult enough to explain, but I put it down to my being eccentric 🙂. However, the variance between the blue fields is quite striking, and indicates that there are totally different parameters applied to arrive at