My OVO energy

My gas had run out whilst I was at work. I went and topped it up but by the time I came home the supply had been disconnected. I have credit in my account as shown on smart reader but I don't know how to reactivate the gas. Can anyone help please 

Hello everyone,WITHOUT PREJUDICEI feel compelled to share a cautionary tale and issue a strong warning to all potential customers considering OVO Energy as their energy provider. My recent experience with this company has been nothing short of a nightmare, marked by relentless harassment and bullying tactics that have left me feeling victimized and helpless. I hope that by sharing my story, I can help others avoid the distressing ordeal I have endured.As a long-standing customer I had always believed that OVO Energy was a reputable and customer-focused company. However, my perception changed drastically when I moved from a rental property to a new home in May 2022. Despite promptly notifying OVO Energy of my change of address, they made a grave error by opening a collections account in my name for the period after I had vacated the rental property.Since then, I have faced an ongoing battle with OVO Energy, enduring constant harassment and a complete disregard for my rights as a consume

Having installed a Givenergy AIO system to take advantage of OVOs Battery Boost (automatic, overnight charging at cheap rate), we are now turning our thoughts to an EV charger.OVOs Charge Anytime add on (7p per kWh EV charging) is only available if you choose from a list of compatible EV chargers ( Givenergy isn't on this list!).Are there any plans to ensure compatibility of the new Givenergy EV charger as I would prefer my equipment to come from the same manufacturer? I'm assuming that Givenergy will produce an EV charger that is compatible with its All in One battery?Thanks.

HelloI am trying to switch to OVO using the online quote facility. The quote defaults to the wrong supply address and there doesn’t seem to be a facility to change this. The incorrect supply address is a flat in the same building as the main house. Any advice on how to get the correct supply address on the quote?Note that this is not a new problem. A previous switch resulted on a gas meter from one address and an electricity meter the other being transferred but I was assured that the central database had been updated to stop this happening again.

Our SSE FITs account has just been transferred to OVO - already we are singularly unimpressed by the ‘help’ OVO customer service have provided, and reading through the horrific stories on this forum of FITs payments being delayed by 6 months and more, we feel that we should remove our account to someone who gives a (insert expletive) about their customers. at the earliest opportunity.  We were only given a week’s notice by SSE that our account was being moved.  So, two questions: how do we shift to another FITs Licencee (we have the Offgem list and our current supplier is one of them - better the devil you know, as they say); Second, as our last payment from SSE was for the period up to June 2022, how do we get a final payment for the third quarter plus any intervening days at transfer out of OVO without having to resort to *edited by mod*

It may be helpful for customers to see how their own energy consumption compares with other people’s in similar circumstances, possibly even prompting a change in behaviour in order to keep up with the Joneses. OVO now provides two options for seeing this comparison: under Energy insights in the online account, and under Usage in the shiny new app. I don’t really expect my usage pattern to match anyone else’s, because I don’t expect there are many more just like me in this part of the world. However, I would expect the ‘similar homes’ to be reasonably similar in the two places. Sadly, they’re wildly different:  Usage in kWh per weekA click on the image should bring up a more legible version The divergence between my own usage pattern (the green bit) and everyone else’s is difficult enough to explain, but I put it down to my being eccentric 🙂. However, the variance between the blue fields is quite striking, and indicates that there are totally different parameters applied to arrive at

Until recently, I could be fairly confident that OVO had retrieved my midnight meter reading and yesterday’s usage data by the time I signed in each morning. There were occasional delays; once or twice one or other of the data sets didn’t arrive until later in the day.Now, I find that the data aren’t appearing in my account until more than 24 hours after the event. No data for Saturday had arrived when I switched off at 01:00 last night. This makes the billing details for the current period unreliable. At 01:00 on 17 March, I was seeing energy use charges for 15 days and standing charges for 16. Now at 12:00 I’m seeing a different balance, because the use charges are still for 15 days but the standing charges are for 17 days. I learnt that this was a consequence of the move to MHHS, but I don’t understand why this would affect the retrieval of meter readings - the basis for live billing. Would things get back to normal if I were to withdraw consent for half-hourly data for settlement? 

I have an ID3 and charge anytime - it has been working perfectly but …..The app dashboard has recently started to show that I need to sign in again on my vehicle … I have completed this and there is no change … the account page on the app does not load at all but the charge savings page shows the connected car and the daily smart charge costs, so its working !I have deleted and reloaded the Anytime App with no change.Because the dashboard page says “additional steps required ….” I can't use the charge level or override to charge now features.The VW app has also been deleted and reloaded with no change Help please 

Hi could you help my electric seems to be really high usage I'm currently using nearly 180pounds  this month for electric is this right for a 3 bed terrace house 

After endless problems with Scottish Power I'm looking to switch and am really interested in OVO (I've been a previous customer and should never have left!). However I currently have a twin rate meter (Economy 7) and would like to move to a single rate. My current meter shows the single rate as well as the two E7 rates. Am I able to join OVO and use the single rate reading or submit the two rates? And if not I understand I would need a meter change. Do OVO charge for this and if so how much?Thank you for your help.

In July 2022, I was moved to the simpler energy variable plan (electricity only), as my previous fixed 2 year plan had ended.  I didn't have any choice in this as I couldn't afford any other fixed rate plan on offer.  I’m on a Smart Meter.  Direct debit payments were steadily increased until in Jan this year I reached the limit of what I could afford.  I cancelled my direct debit, paid the Feb bill by credit card a day early and have now set up a Standing Order for the maximum I can afford to start 1st of next month.  My latest usage tells me I’m in credit to the tune of nearly £50.  I was paying 0.32p per kwh but since my DD was cancelled Ovo have increased this to 0.36p which of course has only made my life harder.  You can’t get hold of anyone to speak to and the only time I managed that they were utterly useless.  I’ve sent emails but have never had a response or even an acknowledgement, the (edited by moderator) Chat Bot is useless.  I have to go with an SO because I need to manag

I have a 2 yr fixed dual fuel contract finishing on the 29th Sept.The fixed deals for the same from Ovo have been reduced slightly in the last week, but are still higher than some other suppliers and above the price cap rates that come in on 1st Oct.Shall I wait to see if OVO will reduce again for fixed deal, go onto standard variable, go onto standard variable for a short while and then get a better fixed deal? 

Hello. I am moving to a new house and would like to stay with OVO. In the old house I paid based on the fact of use. Now when I try to re-register everything online I am offered a tariff plan 2. But I would like to stay on the payment by the meter for use. Online does not make such an offer. How can I switch to a new house without buying a tariff plan?

On 17 February, I elected to switch from a one-year fixed plan to a new Extended Fixed plan, which started on 18 February. A few days later, I noticed that the rates for this type of plan were falling fast, so on 3 March, I asked to switch to a new Extended Fixed plan. I asked for - and received - confirmation that because I was still in the cooling-off period for the current contract, no exit fee would be payable. The agent handling the switch told me that the exit fee would be automatically applied to my account, but  it would be ‘wiped’ immediately.The following morning, I saw that the new plan had entered into force, but the billing page showed the exit fee of £75 as a charge. This had the effect of plunging my account into debt - precisely the situation I was trying to avoid. When the charge was still there the following day, I again contacted Support and asked why the charge had not been ‘wiped’ as I’d been told. It took two separate chat sessions involving different agents and m

My direct debit has jumped from £127 to £182 which I can't afford. It kept going up last year and I ended up being in credit and getting a refund of £200-£300. I would rather have a lower bill each month, especially at this time of the year the usage will be lower. I'm trying to find out if I left OVO, do we pay in advance or arrears, don't want to have another bill. Thanks.

I'm at the end of my tether with OVO. I applied for the Warm Home Discount on 04 Oct 23, and I received an e-mail on the same day saying I had qualified for it and I would receive it by 15 Nov 23. I still haven't received it. I've spent the last 2 weeks phoning, e-mailing and having web chats with OVO. I've been given excuse after excuse why I haven't received it, all of them different. I thought I was getting somewhere about 1 week ago when I spoke with an OVO staff member who went through my application with me and told me everything was in order and that I should have received it. He said he'd look into it and get back to me, but I never heard from again. I've tried to complain, but I get generic replies. One staff member from the complaints team e-mailed me yesterday saying she has tried to call me but can't get through. She tried to call me once and she left a voicemail. The number she left to call her back was a general number and when I phoned it, they had no idea who she was or

I recently switched to a smart meter, I've got an Aclara meter, and i’ve tried to top it up through the app (this said the payment went through) but I waited for over an hour and nothing changed. So i tried to put in both payment codes in manually and both came up with a CRC error. I have £4 left of emergency credit so please help :(

I’ve recently had a electricity smart meter installed and within the first day it was switched from Pay Monthly to Prepay Mode with no authorisation from me.  I mentioned to the installer that OVO had recently sent me a “top up” card, and I had contacted them, and they agreed this was a mistake. The installer showed me that the meter was in “Credit Mode” but did warn me he had had other customers that had been put into “Prepay mode” without their consent. As mentioned, after a day, I have ended up in PrePay Mode, running out of emergency credit. After nearly 6 hours of web chat they have tried switching me to Credit mode twice, giving me codes to type in to the meter to add credit (but all come back with CRC Error). It’s been ridiculous.What are my legal rights in this? I have no faith they will be able to restore it to credit mode, I have no faith it will STAY in that mode either! I want to go back to a traditional meter with the stress this has caused. If my meter finally “runs out”

Hey. So - there are two processes for Charge Anytime One for when it’s the EV you’re linking to (EV needs internet access)And one for when it’s the charger controlling things. The latter is thankfully quite clear in the instructions to begin with - no need for the Charge Anytime app, just use the add-on in the main OVO app (great news because the Charge Anytime app seems to have issues).  But then the add-on process then asks if the car has internet access or not ( but also says it needs it - which makes no sense to me )Copy of the process for charger control copied below: which says nothing about car control  so - can we use charge anytime via the add-on, using the charger as the control method, or not? ———Go to the Offers and Upgrades section. Click on the Charge Anytime banner. Select the compatible charger that you have. It’ll ask you for the username and password to log in to your charger manufacturers’ app. This will link your charger to your OVO account and you’ll get a new head

Hello everyone  We’ve just bought our EV and having the Hyper Volt Pro 3 installed today. I’m a little confused  if we need the Ovo Anytime App where we can connect the app to the car (our EV is a compatible Volvo XC 40 Recharge), or do we connect the HV charger to the EV, in which case will the HV charger now when it’s best to charge at the greenest charging rates? According to the FQA you can do either?? Not sure what to do. Any help would be appreciated. 

Is it possible to set up automatic top up when credit reaches a certain amount on the app?

We were on the point of placing an order for a storage battery(Powerwall 3) and extra solar panels. However, we have just discovered that around 2021 - 2024 there was an issue with this battery/gateway affecting the Landis and Gyr E470 grid meter which required a meter change. As we have this meter we may need to make other plans. We’re not inclined to have the meter changed having had previous “fitting” problems.Does anyone know if this issue has been resolved or does it still require the meter changed? It also begs the question, do any other batteries or kit have similar issues?