My account

I moved address 2 months ago, I’ve stayed with OVO, but with a new account. My old address/account is still showing that I’m on credit. How do I get that back ?

I hate making another "cannot login" topic. But it's the reality I'm facing now. My smartphone app struggles to open. It let's me to put login details, it even lets me ro chose particular account, then it gets into the endless loop trying to "grab my account details". I can login via internet browser. The problem is that choosing free hours is only available via the app. I have cleared cache, cleared the app data - it doesn't help. 

Hi I’ve tried to access my online account for more than a month - all I get is the message “We’re working on a new website for you”. Why?? I can get in using the app, but I prefer to use the website. Any ideas?

My mother is who is 94 and has early onset dementia recently moved her account away from Ovo. Until yesterday I had no complaints - we received her final bill and an email stating her refund would be in her account within four daysUnfortunately when I checked her bank statement , I saw that an additional £95 had been taken after the date of the final billMy phone call to Ovo was the usual joyous experience - 35 mins on hold and then a connection to some place by the sound of it. on the other side of the worldI get that you need to ask security, but this person wouldnt go through it with me, only my mother, who couldnt answer the questions anywayI said I didnt want to speak about any confidential items, I just wanted Ovo to put back the money they shouldnt have taken. At this point I got the same answer repeated that they could only speak to the account holderWhat do I do? I wouldnt mind, but there was no hint of any apology only a total “computer says no” attitude. 

On a year-fixed-rate economy 10, will I still retain two rates charged? IE 10 at a cheaper rate.

Customers on variable tariffs (SVT) are being notified these days of tariff increases from 1 January. At the same time, many are being given the opportunity to switch to a fixed-rate tariff. I am trying to decide whether it would be a good idea to fix, but I’m not sure I have all the information I need. Gas hasn’t been invented yet in my corner of the world, so I’m only interested in electricity tariffs.Cornwall Insight are a well respected crystal-ball gazer where energy prices are concerned. Their predictions for 2024 show small ups and downs in unit prices, but one startling forecast is for a hike in the standing charge of the order of 15% on 1 April. For a light user like me, this is hugely significant. On SVT, the standing charge would amount to 37% of my bill in January, but by October this would have risen to more than 41%. The fixed rates I’m being offered would keep the standing charge at more or less the current level, so that makes fixing look like a good idea. But … we know

hi my bill stands at £8,000 .and ovo engery has not helped  . i have phoned emailed over the last two years yes thats right and they say they can help . when i say i can not afford the direct debit can i have it reduced they put it up even further. i can not do a dmp as have just come out of a iva . aslo my husband is seriously ill  with heart failure i have told them this but they still will not reduce this bill . what can i do the support is not there . i set the direct debit at £300 but they kept going for it 4 times in a month as i said i cant afford it now they have set it at £600 . i cant get this bill down i was told by ovo that i cant afford reduced my bill over 9 yrs to pay i tired that no good .😢😢😢  

I am contacting you's today because of the exit fee's that have been applied to my account for leaving, i am currently not on a plan with ovo so( should not have an exit fee for leaving )  I have been charged 90 odd pound twice.  I have recently decided to leave you's after learning that ovo is joining eon. I will not be staying with you's for this reason.I was not informed by ovo about this change. And i will not be part of eon, a company that was on watchdog before, and have disgusting customer service that i dealt with previous when i first moved in to my property and they tried to bill be for a time period, before i had the tenancy or keys to the property.  I have contacted ovo but annoyingly can not get through to any one being a Sunday.   

I’ve just switched away from OVO and something about the process has really surprised me.My account was suddenly marked as “closed” in the app, but I received no communication at all to acknowledge: that the switch-out had been received that my account was being closed that a final bill is pending that a refund will be issued what the current status actually is This would be poor communication in any circumstance, but it’s particularly concerning because OVO currently owes me over £300 based on my last billing period up to the switch date.To be clear:I fully understand that the final bill can take time while readings are validated through the DCC. That part is expected.What I don’t understand is why OVO provides zero acknowledgement at the point the account is closed. No email, no message, no confirmation — nothing. Just a silent backend state change.For a supplier holding a significant customer credit balance, this lack of communication feels unprofessional and unnecessarily u

Once the novelty of watching the remote display has worn off (And it doesnt like to be to far from the meter!) You start to wonder WHO did this benefit?The ONE benefit I thought i would get was accurate Direct debit amount settings! NO, you still get the OTT increases and over payments with an automated FORECAST that never reflects actual bills and seasons.Plus… I couldnt have the Gas Smart meter which is WHY i wanted one in the first place since the Gas meter is in such an awkward place to read….. all down to DISTANCE that even my bluetooth keyboard and headphones could easily cover?! I also had to waste my time and the Engineers a SECOND time as I was told OVO used the new RELAY transmitter to bridge the gap so i COULD have the Gas smart meter when HE told me no such relay is used by OVO?So, the only benefit was for the Utility companies to do away with actual meter readers!?

I can't download the app.  Keeps telling me not available for my country,  I'm in the UK 

How do I acquire historic statements specifically 2017-2021?

My tariff hasn’t changed since I fixed it last year. On my March bill, its name was given as:Extended Fixed 27 February 2025On my April bill its name has changed to:Extended Fixed 27 February 2025 LPCThere’s no mention of LPC anywhere on the Our prices | OVO Energy page. What is the meaning and significance of LPC?  Should I be worried? 

Hello. Has anybody else noticed that the app is not updating with your current balance, whether credit or debit? App has been deleted and reinstalled. Customer care is aware of this issue but it’s been two weeks now. 

What is the best way to pay for my energy with Ovo? direct debit or fixed deal 

I’m currently on the 2 Year Fixed 18 April 2024 and have now had the email about moving to another fixed plan. while looking into this i looked in the Ovo app and have 3 different unit prices for electricity and gas showing in different places and now have no idea which one to use as a comparison. The bill shows the rate as 23.85p per kWhThe View Plan and Rate is showing 20.51p per kWhon the renew page if is select current contract it shows 21.54p per kWh Does anyone know why there would be 3 different rates shown for the same plan?  

Hello all,I need some help with some information here that maybe I am misunderstanding.I started a fixed rate tariff with OVO in mid september 2025 coming up to April my ovo account was closed due to an erroneous transfer, which I had sorted. Since then I have not seen the reduction I was expecting from April due to the government levy changes. In fact I have seen no reduction at all in my contract.I called up and an agent told me that because I am currently below the market price cap they did not make any unit rate changes to my account, but as far as I am aware the levy should have been applied to all accounts including fixed rate regardless if they are already below the price cap. Am I correct in this regard, as this is what it sounds like it should be from information on OVO’s website, ofgem and martin lewis.Thanks

Anyone having issues accessing the OVO app this morning?

I have been trying to setup my OVO account.  I get sent an email with a link to set the password and I do it within 2 minutes, but each time I get a message saying:  Your password reset link is invalid or expired.So, I click the link to Request another password resetAnd we go around again.  I’m sick of it.How can something so simple be so rubbish. Since the SSE → OVO change happened, not a single thing has gone smoothly.

When I try to download a bill, i get the following error message:{"message":"OAuth plugin - No refresh_token present"}

I have a traditional ie non smart Economy 10 meter with digital readings. Is Rate 1 peak Rate and Rate 2 of peak?