My account

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My meter reading this month is lower tha last months 

Hello all,I need some help with some information here that maybe I am misunderstanding.I started a fixed rate tariff with OVO in mid september 2025 coming up to April my ovo account was closed due to an erroneous transfer, which I had sorted. Since then I have not seen the reduction I was expecting from April due to the government levy changes. In fact I have seen no reduction at all in my contract.I called up and an agent told me that because I am currently below the market price cap they did not make any unit rate changes to my account, but as far as I am aware the levy should have been applied to all accounts including fixed rate regardless if they are already below the price cap. Am I correct in this regard, as this is what it sounds like it should be from information on OVO’s website, ofgem and martin lewis.Thanks

 Ok it's a sob story.  After a long period of mental health issues. I'm trying to sort out my life.  Been paying by DD  but due to home disrepair I've been using much  less gas or electricity. Have a massive  credit and would love to use this to repair my home.  It would take over 6 refund requests to pay it all out.  Can't I get one off payment  instead?

I'm having a new solar system installed next week. The system will give me 7.84 kW peak generating power and my DNO have approved ma  11 kW production and potential for 7 kW export to grid.  My current OVO supply contract (electricity only) is a simple fixed rate until 13th June.  I've heard Octopus are the best supplier for solar + battery systems, but having looked at what OVO are offering me I can't see any plans that suit my needs.  Are there any and where can i find details? Also, I want to applyfor a SEG but i figure this will be best done after a new flexible supply agreement from either OVO or Octopus has been established.Any guidance from forum members with experience in these matters would be appreciated.

Did ovo ever pay interest on the account balance ? Does it now ?

Hi, My friend and I just moved in together and set up a direct debit. Since I’ve been with OVO before the account is in my name. She is concerned that she will be unable to manage any issues that may arise if I am for some reason unavailable. The most pertinent one would be how she would go about contacting customer service in event of an emergency. Someone with experience in this matter please advise on how we could sort this, mostly for her peace of mind. Thanks x

I've just had my new energy prices, do they include the 5% VAT

It would appear that the cost of energy used for the year on the usage page is just the cost of the units used not including the standing charges etc.  This seems confusing if not disingenuous as standing charges make up nearly 30% of the overall billed amount.

I am currently paying about 28p per unit in a fixed plan until November.  Since rates seem to have dropped to around 22p according to plans.ovoenergy.com for my postcode. it seems to me it would make sense to switch.  Will OVO allow the switch even though I am still within my fixed rate contract? 

You claim on your help page that I can change where my DD is paid from by clicking on the ‘profile’ tab. I can’t. No such facility exists and the only way to do this apparently is to call you.

When is the cheapest time to use the washing machine to save energy electricity

When I switched to a smart meter due to the RTS switch off my supplier was OVO and I was told that everything would sort itself out in 6 weeks. In the meantime I decided to switch supplier and chose Ecotricty. When I was talking to them about this (July 2025) they said that I had two meters registered to me my new smart one and one that must have been the old rts meter. They took on my supply for the smart meter and everything has been fine and I assumed that the other meter still being registered to me was part of the 6 weeks needed to sort everything out. Fast forward to now and I’ve been looking at electricity prices due to the Iran issue and noticed that OVO never appeared in any results so I went to their website and entered my details and got this. So I still have my old rts meter registered to me and this would appar

Hello. I received an email from OVO saying they think there is a problem with my gas smart metre. I assume it has been triggered by the fact our gas bill has dropped a lot. That is due to us having replaced a very poor front door where a lot of heat escaped. The thermostat was near it so it took a long time for the heat to get up to 19 degrees. Our daughter also stayed with us for a while and she would have four or five baths a week. Me and my wife just use a shower. With these two changes our bills have reduced dramatically. When I responded to the email by ringing the number given, 0330 102 7517, a message said that number no longer exists and to ring 0330 303 5063. After answering some “security” questions, including my date of birth, which I don’t remember ever telling OVO, I was put through to someone who started asking the same questions again. I then thought I was being scammed so I told the person this and hung up. How can I be sure I’m not being scammed and how can I genuin

Why is my DD payment that came out not showing on my account? I am having nothing but problems with Ovo at the minute and alraedy have a case going with the Ombudsman. But it just seems to be an ongoing problem with my account. How long does it take for a DD payment to show on my account?

Where can I find the unit and standing charge rates for fixing on the current 1year/2 year deal - or are they the same rates on the current rolling plan?

I have been paying OVO by direct debit for years. My direct debit has decreased from £150 to £75 a month. When checking my account, there appeared to be a big balance of £2800 in credit. I was told there was a billing hold on the account and it would be resolved within 14 daysThe balance redcued to £840.I asked for a refund and was told I would get a cheque within 10 days.No cheque!Now, I have asked what the reason is. Apparently, a billing hold which I already knew about.I have given up to date meter reading and the meter is sending out readings correctly. How can this be resolved quickly so I can move away from this attrocious supplier? Naz

I noticed on my Plan Page of my online account that some changes have been made. I understand WHY they have been made, but I have not had any input on these changes.“Thanks for staying with us” is a bit presumptuous when I have a) not received any details about this new One Year Fixed Rate Plan which is going to start on April 1st and b) not been asked to accept the changes. The Fixed Rate Plan I did accept was due to end on August 6th 2026. I am surprised this has been done before any details have been received by me.  

Hello, I have recently changed from payg to pay monthly but the smart meter is still in pre payment mode. I am worried that when the balance goes to 0 my electric will go off. How long does it take for the meter to change to credit mode and will the power go off when the balance reached 0. If it does run out is it possible to top up the meter now im on pay monthly. Thanks in advance for the info. 

Has anyone else had a continual ongoing battle with ovo to try and stop endless price increases? so far my 'fixed rate' dd payments have increased from £76 pcm to their current estimate of £293 pcm... for a small 3 bed semi!!! any suggestions about how to prevent my impending bankruptcy at the hands of ovo energy? TIA.

3 times this year I have received a bill which covers just 1 day (or zero days) after my usual bill has been issued. My billing period is 6th to 5th. I don't have a DD, & I don't have a smart meter. I pay for what I use monthly. I give a meter reading on the 6th of each month.Looking on the website the usual bill for 6th Aug - 5th Sept was ready, but there was also a bill for 6th Sept - 7th Sept. On 2 previous occasions I've had "zero" day bills for 6th July - 6th July, and 6th April - 6th April. I emailed OVO on 2 previous occasions about these spurious bills. I received a phone call back, but they couldn't explain why this was happening. There appears to be some kind of glitch in their billing system. I was wondering if anyone else has had these.Another odd thing is that the amount that I owe on the email I receive doesn't correspond to the total amount of the bills when added together. For example, my bill for 6th Aug - 5th Sept was £104.91. The 1 day bill for 6

Only place I could find a mention of times for E7 were on this page:https://www.ovoenergy.com/guides/energy-guides/economy-7The exact time window varies depending on your energy supplier, where you live, and other factors. But generally, the 7 off-peak hours fall somewhere between 10pm and 8.30am. (Remember, this can change with British Summer Time). I am not looking for a 'general' idea of what time OVO E7 hours are. I am looking, and have been looking for exactly what those hours are. This information seems to have been deliberately hidden from both the public, and your customers. Is this hidden so well for any particular reason? Is it something they vary regionally, or from day to day?