My account

Meter readings taken and issued to OVO have not been acknowledged or recorded on the account. I have been sending meter reading in as photographs for several years now and with minor issues these have always been applied. Why have these stopped?I have also sent a similar complaint into OVO without acknowledgement of reply. Why is this? The direct debit payment has been increased without any contact or knowledge. Why is this? The account is in credit.

Sorry, long story!I’m trying to access my Mum’s online OVO account.My father passed away recently, and the account was in his name. Contacted support and asked for the account to be switched into my Mum’s name. It appears that this is done.I have Power of Attorney for her, so I’ve provided my LPA letter and that seems fine too. Changed the registered email address to mine. Problem was that I had a dormant OVO account as I used to be a customer until about 3-4 years ago. So when I logged in it automatically selected my home address, and not my Mum’s.Support tell me that they’ve now deleted the old account, and I now have a working OVO id and password - the problem is whenever I log in, whether from my laptop or my phone, I get a message “We're working on a new website for you”. Phoned support 2 weeks ago and was told it was a problem linking my email to the account. They said they’d raise a ticket for software support to fix this, but I never received any notifications. Phoned support a

I fell over a new version of the account website this morning, having followed a link in a banner that read:   You're in an older version of the site. Switch over to beta to see new features and updates.   I’ve only had the briefest of looks around, so I haven’t really formed an opinion about it yet. I must say, though, that the new site isn’t at all repellent!  I’ve started this thread in the hope that those who try out the new site will come here and share their feedback about it. Since we’re all getting used to the threaded version of the community forum, I’d suggest that:If you’re posting about a specific feature or aspect of the site, if there’s a loose floating Reply box at the foot of the window, use that. Start your post with a brief heading - e.g. Meter readings - and use the option on the Styles menu in the editor box to format it as a Small heading. This might help keep the feedback a bit more organized. If you want to comment on a topic that someone else started, use the Re

I’m used to increases each year, but this time around my Direct Debit is more than doubling.What is going on and how can anyone possibly justify this?

HiHas anybody else received an email proposing an increase in Direct Debit on a fixed rate deal with 14 months to run

Everyone on a Standard Variable Tariff, like OVO's Simpler energy, will have been warned to expect an increase on 1 October and again on 1 January 2027. Not everyone will have checked to see just how the increase affects them. OVO's rates usually stick pretty close to the price cap, so the official tables are a good guide. They're on this gov.uk page - it's large and quite complicated, so it takes a few moments to work out what's what and how to find it: Energy price cap unit rates and standing charges | Ofgem Non-gas households only have to bother about the electricity prices. This is what the tables say for me in the East Midlands:Figures in the tables include VAT.In July-September 2026, VAT is 5%. In October 2026-March 2027, VAT is zero.  Using the Future Annual Consumption estimate from the Plan page, we can work out the annual cost before and after 1 October:Before: 1155 kWh x 23.55 p/kWh = £272  365 days x 53.05 p/day = £194Total:                                     £466After:115

I have just read this passage about FACs in another thread: “… my own experience shows that [the future annual consumption figure] is being based on, (or at least being adjusted based on) actual meter readings. I could see my FAC for gas changing (reducing by large amounts) within minutes of submitting a new meter reading.”This is what is supposed to happen, if I understand the wording here: Usage projection is a figure produced by our billing system, that uses smart meter readings (if available) to project the usage for you over the next year.We clearly have a two-tier system: an ineffectual one for smart meter customers, and another better one for everyone else. Those who submit manual readings 'see their FAC changing within minutes.' Those of us with smart meters are apparently subject to a system which can take months to adjust the FAC to actual usage, despite having meter readings recorded automatically every day.My own (electricity only) FAC got stuck last year after a meter adju

I would like this issue to be addressed by a moderator.I have spent over two hours on two separate calls, trying to get through regarding a faulty gas meter and despite online contact and calls, I haven’t been called back or emailed back.The property in question houses vulnerable adults and a gas meter is not operational. How do you manage to get the help that you need? 

Why are OVO advising me to increase my direct debit from £85 to £160+ a month on a two up two down townhouse when I switched because they were cheaper than my previous supplier?  

Ovo want to increase by direct debits so that I am one month in credit by the end of March next year. I queried this with them as previously the payments were worked out so that the amount was £0 at the end of the 12 month period. They’ve said they have changed their DDM calculations so I have to accept this. I think this is v unfair. Is there any way round this? 

I have always been aware of the Balance showing on the Homepage of the OVO Website and the Credit showing on my monthly billing. At he beginning of Setember the credit showing after my new bill was £67.53 but the balance showing on the homepage was £104.65. Since I have been aware of this for some time I took a screenshot of my homepage for proof. At the beginning of October my credit was £65.41 with my balance showing the same. They have now been realigned with a subsequent loss to me of £35.00. I confirmed with an OVO advisor yesterday that others had also noticed this so I am posting this to make others aware of this irregularity. I have a complaint outstanding with OVO but not answered. Has this happened to other OVO customers.?

Why has my billing period been changed? It has always been from the start of the 4th of the month to the end of the 3rd of the following month. As you can see, my billing period for this month is from 4th - 30th September. (I do think I know why this has happened, but why have customers not been informed of this change?) 

hi my bill stands at £8,000 .and ovo engery has not helped  . i have phoned emailed over the last two years yes thats right and they say they can help . when i say i can not afford the direct debit can i have it reduced they put it up even further. i can not do a dmp as have just come out of a iva . aslo my husband is seriously ill  with heart failure i have told them this but they still will not reduce this bill . what can i do the support is not there . i set the direct debit at £300 but they kept going for it 4 times in a month as i said i cant afford it now they have set it at £600 . i cant get this bill down i was told by ovo that i cant afford reduced my bill over 9 yrs to pay i tired that no good .😢😢😢  

I have my meter readings but cannot see how to submit them

I am a former Shell Energy customer. Under a bit of pressure last year I opted for a fixed energy tariff. The time has come to renew and I am faced with a range of other tariffs variable and fixed, I would appreciate hearing others opinions before I make a decision. For example Did I lose or gain last time by having a fixed tariff? Which of the other tariffs on offer are worth considering if any and why?Warm regards to all and thankyou.

Hi everyone,I’m looking for advice because something doesn’t seem right with my electricity usage.I live in a flat, and until recently our usage was around 100 kWh per month. However, it has suddenly increased to around 20 kWh per day, which is a huge jump.To investigate, I turned off the fuse box inside the flat (old-style fuse box with removable fuses), so everything in the flat should be off. Despite this, the electricity meter is still recording usage.There is no main isolator switch installed — just the meter and the sealed main fuse. Even with all circuits off in the flat, the meter continues to increase.The property is a flat with neighbours next door, upstairs, and nearby, so I’m concerned it could be:Something wired before the fuse box (e.g. immersion heater or similar), or A possible crossed meter / shared supply issueHas anyone experienced something similar or know what could cause this?Any advice on what to check next or how to confirm the source would be really appreciated

Can anyone help answer why my bills keep changing and why I have a huge balance adjustment on my account suddenly? I’ve been paying £75 direct debit for my two bed flat but received an email recently telling me it was going up to £452 a month.  Shocked, I logged into my account to find all my bills from February were £300+ even though I could swear it was only recently I was in credit.  I’ve checked back on my emails and as recently as May I was £95.62 in credit.  I logged on to check my bills again today and now they’ve all changed again, dropping to around £150 a month but I’m still in a similar amount of debt because there’s a new Balance Adjustment for £975.58.  There’s no details about what this balance adjustment is or a breakdown at all and no explanation for why all my bills are now different again.  I phoned the support team who said it’s something to do with SSE but they couldn’t give a breakdown either and simply offered to reduce my direct debit by 15% which is still extort

My renewal plan is only showing a Gas tariff. I want dual fuel tariffs. Have contacted OVO numerous times but no update on the renewal plan in the App. What else can I do?

Hi Folks Looking to get a podpoint installed and they need my MPAN.  In my Ovo profile I see no mention of MPAN at all.  How can I find out what it is?  I have a barcode on the front of my electricity meter but I’m not sure if that’s it.   Thanks

What are the new tariff prices for the latest increase for normal and E10

I need to disconnect the electric in my house to allow an electrician to move my fuse box. What is the procedure for moving the security tags in the metre box outside?

Customers on variable tariffs (SVT) are being notified these days of tariff increases from 1 January. At the same time, many are being given the opportunity to switch to a fixed-rate tariff. I am trying to decide whether it would be a good idea to fix, but I’m not sure I have all the information I need. Gas hasn’t been invented yet in my corner of the world, so I’m only interested in electricity tariffs.Cornwall Insight are a well respected crystal-ball gazer where energy prices are concerned. Their predictions for 2024 show small ups and downs in unit prices, but one startling forecast is for a hike in the standing charge of the order of 15% on 1 April. For a light user like me, this is hugely significant. On SVT, the standing charge would amount to 37% of my bill in January, but by October this would have risen to more than 41%. The fixed rates I’m being offered would keep the standing charge at more or less the current level, so that makes fixing look like a good idea. But … we know

Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Strava and Fitbit.