My account

Hello , I have moved recently to new apartment that powered by OVO energy but I am failing to set up my account to pay my bills , when ever I have tried to create an account it always says “ Sorry! Some of your details don’t match your account information “ can I get some help  thanks in advance.

I do not have an Ovo account. I am the freeholder of my property. why am I getting bills for standing charges. There is no usage because I do not use Ovo but another supplier. I have explained this to the complaints division and they have promised to respond in two days. Still waiting for a resolution. this is not the first occurrence. It has happened before and after a long time Ovo cleared and, I thought, closed the account. Obviously not.  I know I can contact the ombudsman after 8 weeks but do not want to continue this cycle of harassment. 

I’ve been having ongoing issues since our migration from SSE on 20th February. Still getting nowhere and have made 3 phone calls to the customer service team. Made a formal complaint and all they could say was they can’t access my account as it’s still in the migration period. It will take another 10 days for my complaint to be resolved even though my previous complaint (10 days ago) hasn’t been resolved yet.  can you tell me what the complaints procedure is? The guy I spoke to at resolutions was super creepy and told me to go and look after my kids 🙄

Hi everyone,Getting desperate for help now.  Ovo have last month billed me almost £3000 for a 3 month period back in 2020.  I have a separate final bill received back in 2020 which shows as paid, in fact it actually shows a credit balance.They are now persistently threatening me and chasing for the £3000 which I clearly don’t owe them.I have phoned multiple times, I have emailed them as per their complaints procedure (on 18 July) (removed by moderator).  I’ve had no response to my email; when I phone they say it will be sorted.How on earth do I get the complaints team or frankly anyone at Ovo to actually address this issue please?Thank you for any advice.. 

After being moved from quarterly to monthly billing last year, I usually receive an email showing the amount to pay shortly after the bill end date each month, after which I proceed to pay.  However, I have not received the usual email last month, even though My OVO account shows the bill available for the corresponding period. When I was on quarterly billing, the OVO customer service team confirmed that I only had to pay after receiving the ‘Your bill is ready’ email (every 3 months), even if My Ovo account showed interim bills available. I’m not sure if this still applies now or not.

Hi,   I have a smart meter why do I get estimated readings on my Bill? I thought a smart meter would know my correct readings.   Jonboy.

There are 5 meters in this property (3 Phase supplies). Each meter servicing a different potion of the property. (Underfloor heating , Lighting, Utilities and defunct equipment on the property). The billing reflect MPAN numbers for Heating meters (3) and separate meters for Lighting(2). The supplied monthly bills do not detail which meter reading (actual or estimated) relates to which meter. In order to establish reading data to each meter i am keeping a separate spreadsheet. Could these bills not show “Meter - Reading “ for each meter with their MPAN no alongside?

Why does it take so long for monies paid to show on your account?

I went for a 1 year fixed rate economy10 last August & all was working well until yesterday when Ovo suddenly without any notice or consultation changed me back to a variable plan & the different higher charges from August. What on earth is going on!

Anyone having issues accessing the OVO app this morning?

Why, when I faithfully provide meter readings on time, each month, does OVO still give estimated readings on my bills?

For the past 3 months my bill (Economy 10) has been wrong when it comes to Off-peak energy. Peak energy and Standing Charge are spot on but Off-peak is out by a few pence. Like this:Off-peak energy use 1694.781 kWh at 22.06p £373.95Peak energy use 261.497 kWh at 27.14p £70.97Standing charge 30 days at 59.00p a day £17.70The Off-peak should be £373.87.  There must be a glitch in their software because two specific figures when multiplied gives only one answer!  Anyone else noticed this?My emails to OVO haven’t changed anything so my hope is that a Mod here has access to someone who can actually identify and fix this issue.

why do ovo even though ive never missed a payment and im £110 in credit continue to threaten to raise my payment by £ 80 a month ,we are in the middle of a pandemic people are dying or losing there jobs and we get these threats to nearly double monthly payments based on ovo and there crystal ball and what you may or may not use energy wise over the next 6 months

I have my meter readings but cannot see how to submit them

We have acquired the freehold of a property with  6 leaseholders. There is no separate  electricity supply for the communal areas.  Instead the supply for communal  lighting, sockets emergency lighting, smoke alarms etc.   is all taken from and paid for by  one or other of the leasehold properties.   So we want to rewire the property  installing an extra meter in the switch room  through which  all the power for the communal areas will be taken. The total electricity consumption  for the property should not change and on that basis we have been told the existing  3 phase supply to the property  will be adequate for the purpose.  How should we proceed?

Hello is there anyone who can point me in the right direction of assistance getting my account sorted as being charged high estimated billing when property was empty and no one is listening.!! Wrote a complaint letter with no response, tried online chat and got nowhere. They are refusing to accept photos of meter, now had smart meter fitted and still not got anywhere as threatening to increase direct debit again on estimated readings! thanks 

Hi, Thanks for reading. I have a dumb prepay meter, which I have been topping up with the prepay card. However, for some reason, about a month ago I was put on a pay monthly plan without my knowledge. I now owe £97 on this account, even though I have kept my prepay meter in credit.I have also had a letter asking me to book a engineer visit to look at my gas meter. When I tried to book the visit, I explained the situation to the customer service team, and was told to ignore it and send pictures of my gas and electric meters over email - they would then verify the meters that way. I have done this, but I have received no follow up email, and no action has been taken regarding changing my account back to prepay. How do I get my account back to just prepay? Thanks in advance.

Why has my online account lost my meter reading history for my non-smart gas meter?I note that the font has changed on the entry page, so OVO must have made a change to this feature and now that they have made that change, my previous readings have all disappeared.Is this a bug, or a new feature?Do other people see this issue? 

Forgive what must be a rather strange question, from two, completely at a loss, octogenarians.We live in a two bed flat in a protected environment, which was built in 1992.The flat uses electricity only:Heating, rads, immersion heaterCooking, microwave, hob, ovenWasher/DrierLighting - all low energy bulbsShower, towel railsTV, computer, BBI make a point of lowing heat settings and turning off heating in rooms not in useOur bill for electricity has skyrocketed, now at over £812 in debit, with a suggested increase to a monthly  DD to £431 to achieve a year end balance.We are also now informed that we are using 103% more than other similar properties, how can this be?Any thoughts/ suggestions would be greatly appreciated. 

3 times this year I have received a bill which covers just 1 day (or zero days) after my usual bill has been issued. My billing period is 6th to 5th. I don't have a DD, & I don't have a smart meter. I pay for what I use monthly. I give a meter reading on the 6th of each month.Looking on the website the usual bill for 6th Aug - 5th Sept was ready, but there was also a bill for 6th Sept - 7th Sept. On 2 previous occasions I've had "zero" day bills for 6th July - 6th July, and 6th April - 6th April. I emailed OVO on 2 previous occasions about these spurious bills. I received a phone call back, but they couldn't explain why this was happening. There appears to be some kind of glitch in their billing system. I was wondering if anyone else has had these.Another odd thing is that the amount that I owe on the email I receive doesn't correspond to the total amount of the bills when added together. For example, my bill for 6th Aug - 5th Sept was £104.91. The 1 day bill for 6

I find it hilarious that OVO advises me to increase my direct debit from £85 to £160+. A month on a two up two down townhouse when I switched because they were cheaper than my previous supplier. . Don’t they realise I will simply switch back . Lol