Want to manage your energy account without having to give us a call? Welcome to your online OVO account.

Our user-friendly OVO app (available to download on Android or iOS), allows you to keep an eye on your energy account. Giving you the tools to adjust your payments, request a refund and see your important smart meter usage data, among many other possibilities; it’s all designed to make managing your energy account easier and helping you think about the ways in which you could reduce the environmental impact of your energy usage. 

Need any extra help in finding your way around? - Check out the guides below.

Our Online account Guide

• Using your OVO online account

Logging in

• How to log in for the first time

• How to deal with login issues!

• How to switch between multiple accounts on your online OVO account

Your Plan

• How to view the details of your plan on the OVO app

• How to renew your plan on your online account or OVO app

Your Energy usage

• How to view your usage data on the OVO app

• How to submit a traditional meter reading on the OVO app

• How to book a smart meter appointment on your online account or OVO app

• Identifying smart meter issues on your online account or OVO app

• Top tips and tricks with OVO Energy Tracker

Your Payments and Charges

• How to access your previous monthly summaries on your online account or OVO app

• Getting to grips with the Direct Debit Calculator on your online account or OVO app

• Changing your Direct Debit date on the OVO app

• Making a card payment on your online account or OVO app

• How to request a refund on the OVO app

Going through changes..

• How to update your contact details on the OVO app

• How to update your marketing preferences on the OVO app

• How to tell us your moving out on your online account or OVO app

• How to check the status of your switch away on your online account or OVO app

Logging out

• How do I log out of my OVO app?