Extra Support

In July 2022, I was moved to the simpler energy variable plan (electricity only), as my previous fixed 2 year plan had ended.  I didn't have any choice in this as I couldn't afford any other fixed rate plan on offer.  I’m on a Smart Meter.  Direct debit payments were steadily increased until in Jan this year I reached the limit of what I could afford.  I cancelled my direct debit, paid the Feb bill by credit card a day early and have now set up a Standing Order for the maximum I can afford to start 1st of next month.  My latest usage tells me I’m in credit to the tune of nearly £50.  I was paying 0.32p per kwh but since my DD was cancelled Ovo have increased this to 0.36p which of course has only made my life harder.  You can’t get hold of anyone to speak to and the only time I managed that they were utterly useless.  I’ve sent emails but have never had a response or even an acknowledgement, the (edited by moderator) Chat Bot is useless.  I have to go with an SO because I need to manag

Hi, need help! I was taken to court by OVO without my knowledge as I had moved to a new address. I saw my credit report and realised I now have CCJ. I’m attempting to pay the balance in full to get it removed from my credit file, however I have no details of who to pay to, the account to pay into etc. I called OVO customer services but they weren’t able to help, and were giving me different amounts. I want to pay the ccj debt but don’t know who their legal team is. The ccj was filed on the 23rd of August, which means I have to pay by 23rd September to get it removed without waiting 6 years. Does anyone have the details of their legal team, who I can contact and confirm the judgment with? Thank you 

Hiya! As part of its Support Package, I was offered a heated throw from OVO on 7 November - but haven’t heard anything about delivery. Does anyone know when these will arrive? Also, had a call from a number on 17th November - 0044 333 311 1231 - claiming to be from OVO, but I don’t recognise the number. Has anyone else had this call? Thanks

I’m an OAP and my gas smart meter stopped working last night. I had an engineer come out this morning and he said the meter needs to be replaced. I have been trying to call OVO but cannot get through to anyone because it is a Saturday. Can anyone give me a number where I can actually talk to someone to get my heat back on? Thank you.

I called and reported a bereavement at my dad’s property in June. Spoke to a lovely lady who refunded incorrect charges and assured me no further standing charges will be made as long as no energy is used/No one is at the property.Today I received a bill, logged in and see not only standing charges billed every month since June, but estimated usage too (despite speaking to the bereavement team)Called again today, spoke to Michael, who said I will received standing charges, but no usage costs, and to ignore it all until the property is sold!So, who is correct? the original lady I spoke to or Michael?Should the property still be incurring monthly standing charges for both Gas and Electricity? Appreciate any advise received - Thanks

How do I claim a bill reduction for medical (dialysis) apparatus that has to be on all the time? 

My supply was capped by cadent in January as they were upgrading the pipes in the area (January??!!)and as I have mental health issues, I was unable to allow them access to do whatever it is they needed to do when it's switched back on, So, now I'm capped,  cold,  depressed and I have no help and I never know when I'm able to allow them in (bi-polar with extreme lows).The council have been round (February) for their annual check, they did arrange for cadent to come, but I couldn't handle it. Especially after the engineer called me, was rude, shouting and telling me to contact my gas supplier (ovo). I guess my question is, help?Any advice, suggestions, anything I can do at short notice when I'm 'awake'?

So I have a friend who is an OVO customer the only difference is she pays DD and I pay as you go,But she seems to get loads of extra Benefits ie.. early access to ovo events, elec blankets and other offers just wondering if i'm in not entitled to the same due to being a payg customer??,

Hi does anybody know when the application are open for the Warm Home Discount 2024/2025 for Scotland's broader group?Any links if they are open now?

Dear ovo community, I tried with my old supplier  on numerous occasions to have my electric and gas debit and future bills payed directly from my benefits as i have a mental health condition which affects my memory and ability to organise  my finances. This was refused and unfortunately i am know in debt.  I would appreciate any advice on how l can set up fuel direct and if OVO will accept this?

We moved house back in May and ended up with a large final bill of £350. I spoke to Ovo and we agreed a payment plan to chip away at the debt for the next 12 months. I was told to set up a standing order which I did, and the money that is sent to Ovo is taken each month off the outstanding balance. Despite this payment plan they continue to bombard me with emails, calls and texts asking me to pay the bill. A few weeks ago when I managed to speak with someone they put the account on hold but only for 30 days. I’ve now had a notice of default which will impact my credit rating. Normally agreeing a payment plan would stop such action. Do Ovo work differently? Thanks 

Bereavement FITSHi there,  hoping someone can help advise if they have been in a similar situation. My father passed away in Novemeber last year and I have been trying to get the OVO Team to get the account put into my name (create an account and transfer) I filled in the transfer form but have had nothing back for months now. I called and called “your account is going to get created soon” but nothing. I just had a cheque sent to me in my fathers name. This is all becoming a little disressoing!Kind regards,Jon.

I am on UC and PIP. My fridge freezer has broken down and I wondered if OVO can help with this as I heard some energy providers do. Thanks

My elderly mother is severely hard of hearing and cannot cope with telephone calls now. She officially named/agreed with OVO for  my brother to be her representative to deal with her account however he was told on a later call that he cannot discuss/change her direct debit as she asked him to do and that instead my mum would need to telephone(!) to get a number for collections (or whatever the payment dept calls themselves now) to do it herself. The other option offered was for my brother to become financially liable and be named on our mother’s bill.  All my mum wants is to do is reduce the new direct debit amount as she is substantially in credit. It hasn’t helped that my mum has been telephoned by OVO since and had messages that she cannot understand and this whole experience has her sick with stress. What part of “cannot hear” does OVO not comprehend? Why can’t her representative actually represent her? We didn’t have this representative issue with a different power provider, my si

Does OVO still have an energy fund that can be applied to, to help with an existing energy debt?  I have tried applying to British Gas for a grant for non-customers and they have said that they cannot help as OVO has its own energy fund.

Im wondering if I can turn my gas off as I can’t afford to use it and don’t want the standing charge either. Also  if I go onto PAYG and don’t top it up will they still take the standing charge. Thanks in advance for any assistance. 

Does anyone out there know if there is a smart IHD available that will link with Amazon Alexa so that I can ask Alexa by voice to read out my energy consumption information. I'm disabled and this would help.