Extra Support

Warm Home DiscountPlease help/adviseMy Husband now receives his New State Pension & a private occupational one for approximately same amountAs this would possibly be the first year he’d qualify can anyone help & give me advice Ive just seen Nukecad post on New Rules & the part about bill/s being in name of qualifying person. Our home is with OVO & in my name, I’m not eligible for a Pension yet as:-Not Pension Age When I am I still won’t as 'Not paid enough NI contributions because I’m disabled and not been able to work F/T since 1999 & I did I work P/T & Voluntary, therefore not paid enough NI to qualify. plus I opted out in 90s.  I am trying to rectify this, either buying missing yrs &/of HRB/credits for caring duties, so I can get something by the time I’m 66yrs old. I haven’t made any contributions to my private pension either, so nothing more to add to our family budget.   Also if something happens to my partner before me I’m entitled ½ his work private

My father has recently passed away. For ease we always had account in my name and the dd came from my account. So we rang OVO to say house is now empty, can we please reduce DD to a more acceptable amount until house is sold. Apparently this is not possible! So it was suggested that as account had a very large credit balance that the DD was cancelled and future bills would come off the balance. All seemed ok.Since then I have had daily phone calls from collection agents, telling me the DD has been cancelled. This is now verging on harassment. How can I stop this?

How did I add my partner to the account. *edited by moderator* and he is entitled to the Winter Fuel Allowance 

Hi all, Newbie here. I had a great online chat with a chap called Jay, would love to leave him a good review, but where is the link for it, it wasn't supplied at the end of the chat? Thanks  TetrusB. 

I keep getting texts saying I owe money - I have never had an account with ovo. Are they genuine? 

Why is there nothing on your website to promote the volunteering that your staff undertakes so to demonstrate their commitment to giving back to their community?   

Solar panels were fitted over a year ago and despite many messages I can get MCS certificate to claim payment for electricity i send into the grid. What can I do?

Hi in the past month I was attacked with fraud on my bank account and just realised that my bill for the month is due out and since this has happened to me this month I'm struggling to be able to pay my bill as at that time I had to delete my direct debits for any further fraudulent behaviour happening as confirmed by the bank and was seeing if my services could be kept on until next bill due date I'm which I can pay double as I'm now still waiting for a new bank card to arrive. Does anyone know if I can do this? 

I've been told OVO have opened up their customer support package scheme for free electric blankets, is the criteria really strict or are is it not true? I'm on low income (benefits) with 2 children (10&2) have physical and mental illnesses and all i get offered is financial advice.Is it because I'm pay as you go so don't have any debt with them?

In July 2022, I was moved to the simpler energy variable plan (electricity only), as my previous fixed 2 year plan had ended.  I didn't have any choice in this as I couldn't afford any other fixed rate plan on offer.  I’m on a Smart Meter.  Direct debit payments were steadily increased until in Jan this year I reached the limit of what I could afford.  I cancelled my direct debit, paid the Feb bill by credit card a day early and have now set up a Standing Order for the maximum I can afford to start 1st of next month.  My latest usage tells me I’m in credit to the tune of nearly £50.  I was paying 0.32p per kwh but since my DD was cancelled Ovo have increased this to 0.36p which of course has only made my life harder.  You can’t get hold of anyone to speak to and the only time I managed that they were utterly useless.  I’ve sent emails but have never had a response or even an acknowledgement, the (edited by moderator) Chat Bot is useless.  I have to go with an SO because I need to manag

Hi, need help! I was taken to court by OVO without my knowledge as I had moved to a new address. I saw my credit report and realised I now have CCJ. I’m attempting to pay the balance in full to get it removed from my credit file, however I have no details of who to pay to, the account to pay into etc. I called OVO customer services but they weren’t able to help, and were giving me different amounts. I want to pay the ccj debt but don’t know who their legal team is. The ccj was filed on the 23rd of August, which means I have to pay by 23rd September to get it removed without waiting 6 years. Does anyone have the details of their legal team, who I can contact and confirm the judgment with? Thank you 

Hiya!As part of its Support Package, I was offered a heated throw from OVO on 7 November - but haven’t heard anything about delivery. Does anyone know when these will arrive?Also, had a call from a number on 17th November - 0044 333 311 1231 - claiming to be from OVO, but I don’t recognise the number. Has anyone else had this call? Thanks

I’m an OAP and my gas smart meter stopped working last night. I had an engineer come out this morning and he said the meter needs to be replaced. I have been trying to call OVO but cannot get through to anyone because it is a Saturday. Can anyone give me a number where I can actually talk to someone to get my heat back on? Thank you.

I called and reported a bereavement at my dad’s property in June. Spoke to a lovely lady who refunded incorrect charges and assured me no further standing charges will be made as long as no energy is used/No one is at the property.Today I received a bill, logged in and see not only standing charges billed every month since June, but estimated usage too (despite speaking to the bereavement team)Called again today, spoke to Michael, who said I will received standing charges, but no usage costs, and to ignore it all until the property is sold!So, who is correct? the original lady I spoke to or Michael?Should the property still be incurring monthly standing charges for both Gas and Electricity? Appreciate any advise received - Thanks

How do I claim a bill reduction for medical (dialysis) apparatus that has to be on all the time? 

My supply was capped by cadent in January as they were upgrading the pipes in the area (January??!!)and as I have mental health issues, I was unable to allow them access to do whatever it is they needed to do when it's switched back on, So, now I'm capped,  cold,  depressed and I have no help and I never know when I'm able to allow them in (bi-polar with extreme lows).The council have been round (February) for their annual check, they did arrange for cadent to come, but I couldn't handle it. Especially after the engineer called me, was rude, shouting and telling me to contact my gas supplier (ovo). I guess my question is, help?Any advice, suggestions, anything I can do at short notice when I'm 'awake'?

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So I have a friend who is an OVO customer the only difference is she pays DD and I pay as you go,But she seems to get loads of extra Benefits ie.. early access to ovo events, elec blankets and other offers just wondering if i'm in not entitled to the same due to being a payg customer??,

Hi does anybody know when the application are open for the Warm Home Discount 2024/2025 for Scotland's broader group?Any links if they are open now?

Dear ovo community, I tried with my old supplier  on numerous occasions to have my electric and gas debit and future bills payed directly from my benefits as i have a mental health condition which affects my memory and ability to organise  my finances. This was refused and unfortunately i am know in debt.  I would appreciate any advice on how l can set up fuel direct and if OVO will accept this?

Despite the fact I have put £165 on my "smart" meter in the last 10 days it is registering less than £4!  My electric is forever shutting off, two weeks ago it shut down and when I called AGAIN they were sending someone out to check the meter.  I'm still waiting for them to arrive.  Today I phoned AGAIN and have been informed NONE of my payments have gone through!  Not only that there is more than £100 discrepancy between the payments I've made and what they register.  It would stand to reason that as my energy supplier I would of made more than 5 payments, which they should know, how can their system only go back two weeks?!  Now I have to prove I have made more than 5 payments, even though the money has been taken and to add insult to injury they are about to take another payment!  Plus apparently when I spoke to customer services they took money from my account that day that I knew nothing about!  All of this is making me ill now, I can't afford to be paying £300 plus a month and no