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CCJ by OVO- But who do I pay?

  • September 20, 2024
  • 8 replies
  • 322 views

  • Carbon Cutter*
  • 2 replies

Hi, need help! I was taken to court by OVO without my knowledge as I had moved to a new address. I saw my credit report and realised I now have CCJ. I’m attempting to pay the balance in full to get it removed from my credit file, however I have no details of who to pay to, the account to pay into etc. I called OVO customer services but they weren’t able to help, and were giving me different amounts. I want to pay the ccj debt but don’t know who their legal team is. The ccj was filed on the 23rd of August, which means I have to pay by 23rd September to get it removed without waiting 6 years. Does anyone have the details of their legal team, who I can contact and confirm the judgment with? Thank you 

Best answer by Blastoise186

Updated on 12/02/24 by Ben_OVO:

Struggling with your energy bills? Find out what support we have available here:

 

 

Hi,

The best number would be 0800 069 9831.

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8 replies

Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • 7869 replies
  • Answer
  • September 20, 2024

Updated on 12/02/24 by Ben_OVO:

Struggling with your energy bills? Find out what support we have available here:

 

 

Hi,

The best number would be 0800 069 9831.


  • Author
  • Carbon Cutter*
  • 2 replies
  • September 20, 2024

Thank you so much. I will do that on Monday


Shads_OVO
Retired Moderator
  • Retired Moderator
  • 465 replies
  • September 23, 2024

Hi @asdff,

 

I’m sorry to hear this.

 

Have you managed to get in touch with the team to get this sorted?


  • Author
  • Carbon Cutter*
  • 2 replies
  • September 23, 2024
Shads_OVO wrote:

Hi @asdff,

 

I’m sorry to hear this.

 

Have you managed to get in touch with the team to get this sorted?

 

I called the court this morning and was given the solicitor’s information. I called them up to pay and in the process I asked them to confirm my name will be taken off the ccj register, but the lady said she doesn’t know because i was given 28 days as stated in the letter. I told her I did not receive any letter hence why I didn’t respond to the letter before claim in the first place. I’m still on hold to speak to the court now to see if today will count being within a month, although outside of their 28 days policy. I’m so stressed right now.


Shads_OVO
Retired Moderator
  • Retired Moderator
  • 465 replies
  • September 24, 2024

Hi @asdff,

 

I’m really sorry to hear about all this. I hope you’re able to get this resolved asap.

 

It may be also worth giving our Collections team a call on 0800 069 9831 as advised above. They should hopefully be able to advise further.

 

 


  • 0 replies
  • January 28, 2025

I am in a similar position.  Ccj .no paperwork. Now a writ without my knowledge.  Customer services tell you to contact solicitors whim leave you on hold and do not respond . Or return emails for help ?


Emmanuelle_OVO
Community Manager
  • Community Manager
  • 2569 replies
  • January 28, 2025

Hey ​@Lilyrose 

I just responded to you on this topic:
 

 


Nukecad
Plan Zero Hero
  • Plan Zero Hero
  • 760 replies
  • January 28, 2025

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