I've been told OVO have opened up their customer support package scheme for free electric blankets, is the criteria really strict or are is it not true?
I'm on low income (benefits) with 2 children (10&2) have physical and mental illnesses and all i get offered is financial advice.
Is it because I'm pay as you go so don't have any debt with them?
Best answer by Emmanuelle_OVO
Updated on 13/04/26 by Ben_OVO
Hey
Welcome to the OVO Online Community. Any OVO customer, Pay Monthly or Pay As You Go (PAYG), can apply for Extra Support. You just need to fill out an eligibility checker form, which can be found here. Once you’ve filled out the form you’ll be shown what help you’re eligible for, and to receive it.
I’ve taken this quote from the Extra Support page of our website:
If you think you’ll struggle to pay your bills and you’re an OVO customer, then you might be eligible. It doesn’t take long to apply for support and you’ll get your answer right away.
When you apply for support, things like household income, any disposable income, and medical needs will be taken into account – to help prioritise those who need help most.
We won’t be able to offer everything to everyone – but we’re hoping to help as many people as possible. Our specialist teams will be available to speak to any of our customers who are worried about energy costs.
We’ll need to know your monthly available spend after paying your bills. You can use this online budgeting tool to help you work it out.
We have this really helpful forum topic you might also be interested in:
Hope this helps.
+9Hi
I believe the criteria is more open than that. Bear with me while I dig up more info!
+7... is the criteria really strict or are is it not true?
Is it because I'm pay as you go so don't have any debt with them?
No, how you pay has no bearing on whether you’re eligible for extra support from OVO, including items like heated throws. There’s a fairly simple application form; applications open tomorrow (1 October) so don’t try submitting your form before then. You’ll quickly find out what help OVO can offer.
With an infant in the house, you could benefit from being on the Priority Services Register. This could be invaluable if your power suddenly goes off, for example.
Good luck!
I get: *edited by moderator*
+9If you’re getting the low battery warning on a PAYG Meter, it’s probably time to upgrade it - let OVO Support know you’re up for a Smart Meter upgrade (if you don’t have them already) and they can set this up - it’s the fastest way.
+4Updated on 13/04/26 by Ben_OVO
Hey
Welcome to the OVO Online Community. Any OVO customer, Pay Monthly or Pay As You Go (PAYG), can apply for Extra Support. You just need to fill out an eligibility checker form, which can be found here. Once you’ve filled out the form you’ll be shown what help you’re eligible for, and to receive it.
I’ve taken this quote from the Extra Support page of our website:
If you think you’ll struggle to pay your bills and you’re an OVO customer, then you might be eligible. It doesn’t take long to apply for support and you’ll get your answer right away.
When you apply for support, things like household income, any disposable income, and medical needs will be taken into account – to help prioritise those who need help most.
We won’t be able to offer everything to everyone – but we’re hoping to help as many people as possible. Our specialist teams will be available to speak to any of our customers who are worried about energy costs.
We’ll need to know your monthly available spend after paying your bills. You can use this online budgeting tool to help you work it out.
We have this really helpful forum topic you might also be interested in:
Hope this helps.
Very clear, thanks
*edited by moderator*
+9Thank you!!! Inspection of the HTML in page source confirms the detection. Moderator Escalation has been raised.
+4Hey
Thanks for flagging those, all of the links should now have been removed.
If you spot anything in future, don’t hesitate to raise those again. Thank you!
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