Does OVO still have an energy fund that can be applied to, to help with an existing energy debt? I have tried applying to British Gas for a grant for non-customers and they have said that they cannot help as OVO has its own energy fund.
Answer
Does OVO have an energy fund for customer struggling with bills?
Best answer by Emmanuelle_OVO
Updated on 16/06/25 by Ben_OVO
The OVO fund is closed at the moment and so cannot be found on the webpage right now. You can still access the Customer Support Package for additional help: https://customer-support-package.ovoenergy.com/. We can only accept your first application, so it’s important to make sure all the information you give is accurate.
Hey
That’s a really good question,
What is the OVO fund?
The OVO Fund is a fund to help people who’ve fallen behind with their energy payments to OVO, fallen into debt and who want to become more financially stable in future.
When is a customer eligible for this service?
- They have, or have had, an account with OVO Energy.
- They have run up a debt on your gas or electricity account of at least £150.
- Their annual household income is £16,190 or less.
How can this service be accessed?
Online - https://www.ovoenergy.com/help/debt-and-energy-assistance
Hope this helps.
Support available for customers who may be struggling with their bills:
+3- Carbon Catcher***
Yes: https://www.ovoenergy.com/customer-support-package
or you could try your local council
Citizens Advice has more info
+1- Plan Zero Hero
At the moment, that would be the customer support package as it’s a better option. The regular fund will likely return after that closes. Try the CSP for now though!
I have already applied for the CSP, not better as I have a debt of around £400 and the CSP has provided a free boiler service and electric throw but no monetary relief.
+1- Plan Zero Hero
I see. In that case, try calling 0800 069 9831 as you might have more options there.
Updated on 16/06/25 by Ben_OVO
The OVO fund is closed at the moment and so cannot be found on the webpage right now. You can still access the Customer Support Package for additional help: https://customer-support-package.ovoenergy.com/. We can only accept your first application, so it’s important to make sure all the information you give is accurate.
Hey
That’s a really good question,
What is the OVO fund?
The OVO Fund is a fund to help people who’ve fallen behind with their energy payments to OVO, fallen into debt and who want to become more financially stable in future.
When is a customer eligible for this service?
- They have, or have had, an account with OVO Energy.
- They have run up a debt on your gas or electricity account of at least £150.
- Their annual household income is £16,190 or less.
How can this service be accessed?
Online - https://www.ovoenergy.com/help/debt-and-energy-assistance
Hope this helps.
Support available for customers who may be struggling with their bills:
Renewable Energy? Big Fan.
+1- Plan Zero Hero
Try this one https://winter-support-package.ovoenergy.com/
Otherwise, I’m not seeing any others right now and you might need to phone up.
+1- Plan Zero Hero
Oh right. Sorry, force of habit!
At the moment, 0800 069 9831 sounds like your best bet as I can’t find anything else. I’m still looking!
Hi
The latest ways our customers can access financial support and advice are listed here (linked above). Our Collections team can discuss the best options for any outstanding debt on the account: 0800 069 9831. They’re taking calls from 8am-6pm Monday to Friday, and 9am to 2pm on a Saturday.
Hope this helps,
Tim
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.