Skip to main content

Does OVO still have an energy fund that can be applied to, to help with an existing energy debt?  I have tried applying to British Gas for a grant for non-customers and they have said that they cannot help as OVO has its own energy fund.

Yes: https://www.ovoenergy.com/customer-support-package

or you could try your local council

Citizens Advice has more info

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-help-paying-your-bills/grants-and-benefits-to-help-you-pay-your-energy-bills/

No, that is the support package.  The energy fund is able to help customers write off energy debts.

At the moment, that would be the customer support package as it’s a better option. The regular fund will likely return after that closes. Try the CSP for now though!

I have already applied for the CSP, not better as I have a debt of around £400 and the CSP has provided a free boiler service and electric throw but no monetary relief.

I see. In that case, try calling 0800 069 9831 as you might have more options there.

Updated on 19/09/23 by Abby_OVO

 

The OVO fund is closed at the moment and so cannot be found on the webpage right now. You can still access the Customer Support Package for additional help. https://winter-support-package.ovoenergy.com/

Hey @Gibson71,

 

That’s a really good question,

 

What is the OVO fund?


The OVO Fund is a fund to help people who’ve fallen behind with their energy payments to OVO, fallen into debt and who want to become more financially stable in future.

When is a customer eligible for this service?

  • They have, or have had, an account with OVO Energy.
  • They have run up a debt on your gas or electricity account of at least £150.
  • Their annual household income is £16,190 or less.


How can this service be accessed?


Online - https://www.ovoenergy.com/help/debt-and-energy-assistance

 

Hope this helps. 

 

@Emmanuelle_OVO thank you, but the link you have given has not taken me to where I need to go to access this/apply for the OVO Fund.  Is there an application form I can fill in?

 

 

Try this one https://winter-support-package.ovoenergy.com/

Otherwise, I’m not seeing any others right now and you might need to phone up.

@Blastoise186 thanks, you’ve already given me this one.  I need the OVO Fund which can help with debt.

Oh right. Sorry, force of habit!

At the moment, 0800 069 9831 sounds like your best bet as I can’t find anything else. I’m still looking!

@Blastoise186 no problem.  I’ve emailed them, but hope @Emmanuelle_OVO may be able to help in the meantime.

Hi @Gibson71, 

 

The latest ways our customers can access financial support and advice are listed here (linked above). Our Collections team can discuss the best options for any outstanding debt on the account: 0800 069 9831. They’re taking calls from 8am-6pm Monday to Friday, and 9am to 2pm on a Saturday. 

 

Hope this helps,

Tim

Reply


Terms & ConditionsCookie settings