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I called and reported a bereavement at my dad’s property in June. Spoke to a lovely lady who refunded incorrect charges and assured me no further standing charges will be made as long as no energy is used/No one is at the property.

Today I received a bill, logged in and see not only standing charges billed every month since June, but estimated usage too (despite speaking to the bereavement team)

Called again today, spoke to Michael, who said I will received standing charges, but no usage costs, and to ignore it all until the property is sold!

So, who is correct? the original lady I spoke to or Michael?

Should the property still be incurring monthly standing charges for both Gas and Electricity?

 

Appreciate any advise received - Thanks

I am also dealing with the bills for my late mother in law’s property, she was with British Gas. They have put the account in the name “The Estate of ….” and until the property is sold we are responsible for paying the standing charge, also as a requirement for the insurance we have to keep the heating on at a low temperature to prevent frozen pipes, or we would have had to have the system drained. Consequently we also pay for the energy used. As it’s much lower than previously I’m sending regular meter readings.

Hey ​@Jane Clark 

I’m really sorry for your loss. 

Standing charges occur even when there is no usage at a property if there are still meters. 

You may consider seeking advice and support from the Citizens Advice, who are a friendly and well informed & able to help with energy and non energy related actions. 

 You can also contact our call our dedicated team on 0330 175 9683 (Monday to Friday 9am-5pm) or email bereavement@ovoenergy.com.

I understand this must be a difficult time & If you have any further questions please pop back.

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