I am also dealing with the bills for my late mother in law’s property, she was with British Gas. They have put the account in the name “The Estate of ….” and until the property is sold we are responsible for paying the standing charge, also as a requirement for the insurance we have to keep the heating on at a low temperature to prevent frozen pipes, or we would have had to have the system drained. Consequently we also pay for the energy used. As it’s much lower than previously I’m sending regular meter readings.

Hey ​@Jane Clark 

I’m really sorry for your loss. 

Standing charges occur even when there is no usage at a property as long there are still meters there. 

We appreciate that calling us might not be something you want to do right now so instead, you can contact our dedicated team directly via webchat, or send an email to bereavement@ovoenergy.com.

If you would like to speak with one of the team on the phone, you can call 0330 175 9683 Monday - Friday from 9am to 5pm.

There’s also independent advice available:

For free, independent advice on dealing with the energy account of someone who passed away, you might also want to contact these organisations:

• Continued Path offers support on the processes around managing the estate, as well as more general advice

• Citizens Advice can help on a range of matters, including bereavement

• The NHS or the Cruse Bereavement Care charity can also help you get support after bereavement or loss

I understand this must be a difficult time & If you have any further questions please pop back.