Extra Support

Hi, is anyone else having problems with the contact centre? Each time I call, it can take from 30 minutes to an hour with an issue not being resolved and most of the time stuck back on hold. I have called 8 times in the past 3 weeks, assured of calls back which hardly ever happens. The whole issue is a had £700 credit on my gas and £200 debit in my electricity, to me an easy fix, transfer £200 over and refund my my balance. This call took over an hour to do, to be told my gas smart meter hasn't worked for over 2 years, so cannot refund until they get a meter reading. I've explained on every call, the digital display does not work, so I cannot get a reading, so need an engineer to come out and fix the meter so I can get a refund. Again an easy fix, but somehow this seems an impossible task to get an engineer out, even after 3 weeks. Can anyone please help?

Hiya, I very gratefully received the electric blanket as I have MS, however I've only used it twice and for no longer than 2 hours each time, and it wont turn on at all anymore. Can I contact ovo about this? Thank you.

Had anyone heard about when OVO is going to issue the £150 Warm Home Discount for customers on certain benefits such as Universal Credit ? A friend of mine said she received a letter/message from her supplier stating that she is to receive it on her next bill. With winter right around the corner, it would come in handy !!!  Thanks y'all !!!  Mike

I have just tried to get a free electric throw /blanket. However, OVO have stopped issuing them now (10th January 2025), as they have had a lot of demand, and ran out of stock. 

Anyone else being forced to change their direct debit due to 'impending debt'?Apparently OVO don't think my current direct debit level will cover the final amount owing for the year, so they've already sent me two letters from their Collections Department, talking about 'how much debt' they think I will have if I don't rectify my payment. Bear in mind I haven't missed a payment and have been pretty good at giving monthly readings, so I'm not in 'debt', as they so succinctly put it, they just think I will be, despite the 'shortfall' being quite manageable.OK, so I acquiesce to this veiled threat from Collections and attempt to increase my direct debit payment. But it turns out I can't choose what that level is, they decide based on what they think I'm going to owe.This would be great, however their projections for what they think my overall useage will be have been found to be wildly inaccurate.OVO, I'm a grown-ass man, I think I should be allowed to dec

The qualifying rules for the 2025 Warm Home Discount have changed from the 2024 rules- the property size/age rules have been scrapped so more will qualify this year than last year.The Government have this week issued a Press Release reminding people in receipt of Income Related (means tested) benefits to check that they are named as the billpayer on their electricity bill to be eligible for the 2025 Warm Home Discount.https://www.gov.uk/government/news/reminder-to-eligible-households-to-get-150-off-energy-billsEvery household where the billpayer receives an eligible means-tested benefit will now be in line for the discount, after the government removed restrictions that previously excluded many who needed help with bills.  In England and Wales, this means households in receipt of Ho

I note the sign up button has now appeared on the link for the new beyond free winter heating customer initiative on the App.As a qualifying electricity only customer I have clicked on the sign up button and received no acknowledgement of registration nor any email acknowledging registration. Is the button not yet live? Or does a single click on the sign up button suffice. Be good to know I’m definitely in. Many thanks for any update. 

Hi is the support package closed for this year? I tried to fill out the online application but it only takes me so far. When I get to part 4 it asks me to choose which options might help but there are no options displayed.

 Thank you for taking the time to read our issue i do understand its very long with a lot of information but hoping someone can help resolve.**Please note that my Mum is the account holder who is 74 and is becoming very ill and very stressed and worried about this and we have provided both written and verbal communication to OVO advising i can speak on her behalf , this has been ignored on every occasion we contact OVO***We did start a thread on this back in December last year but thought it best to start a new one as i have more knowledge / information regarding the issue as its still not been resolved.Back in Aug /Sept 2022 we had a  power cut in our area for around half a day , once the power came back on i went outside to check our traditional style meter to provide the readings for OVO and the LCD  display was blank and although our power was still working with no issues we were unable to provide a meter reading (our last submitted manual reading was in Jun

I have previously spoken to some of you regarding an Air Source Heat Pump System.  I had such a lot of help and you were all wonderful putting my mind at rest. Well now my disabled partner has just come out of an unexpected hospital stay.and is recovering from a severe infection.  We still haven't had our heating system  replaced so we are relying in electric fires as its getting chilly.  Is there anything  Ovo offers as obviously I dont work my electricity bill is going to rise sky high but I need to keep my partner warm and we live in a rural area  Any ideas??  

What’s the pay off your debts scheme about ? Thank you

Warm Home DiscountPlease help/adviseMy Husband now receives his New State Pension & a private occupational one for approximately same amountAs this would possibly be the first year he’d qualify can anyone help & give me advice Ive just seen Nukecad post on New Rules & the part about bill/s being in name of qualifying person. Our home is with OVO & in my name, I’m not eligible for a Pension yet as:-Not Pension Age When I am I still won’t as 'Not paid enough NI contributions because I’m disabled and not been able to work F/T since 1999 & I did I work P/T & Voluntary, therefore not paid enough NI to qualify. plus I opted out in 90s.  I am trying to rectify this, either buying missing yrs &/of HRB/credits for caring duties, so I can get something by the time I’m 66yrs old. I haven’t made any contributions to my private pension either, so nothing more to add to our family budget.   Als

My father has recently passed away. For ease we always had account in my name and the dd came from my account. So we rang OVO to say house is now empty, can we please reduce DD to a more acceptable amount until house is sold. Apparently this is not possible! So it was suggested that as account had a very large credit balance that the DD was cancelled and future bills would come off the balance. All seemed ok.Since then I have had daily phone calls from collection agents, telling me the DD has been cancelled. This is now verging on harassment. How can I stop this?

How did I add my partner to the account. *edited by moderator* and he is entitled to the Winter Fuel Allowance 

Hi all, Newbie here. I had a great online chat with a chap called Jay, would love to leave him a good review, but where is the link for it, it wasn't supplied at the end of the chat? Thanks  TetrusB. 

I keep getting texts saying I owe money - I have never had an account with ovo. Are they genuine? 

Why is there nothing on your website to promote the volunteering that your staff undertakes so to demonstrate their commitment to giving back to their community?   

Solar panels were fitted over a year ago and despite many messages I can get MCS certificate to claim payment for electricity i send into the grid. What can I do?

Hi in the past month I was attacked with fraud on my bank account and just realised that my bill for the month is due out and since this has happened to me this month I'm struggling to be able to pay my bill as at that time I had to delete my direct debits for any further fraudulent behaviour happening as confirmed by the bank and was seeing if my services could be kept on until next bill due date I'm which I can pay double as I'm now still waiting for a new bank card to arrive. Does anyone know if I can do this? 

Hi Everyone,  3 times this morning I have been onto the payment plan website and have put my account number and email address and it said I would be sent a link - 2 hours later and still waiting for a link ?Can anyone help