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C
Rank 2
Coldspur Andy
Rank 2
October 27, 2025
Solved

'A little help with your heating' not working on app?

  • October 27, 2025
  • 20 replies
  • 717 views

I note the sign up button has now appeared on the link for the new beyond free winter heating customer initiative on the App.

As a qualifying electricity only customer I have clicked on the sign up button and received no acknowledgement of registration nor any email acknowledging registration. Is the button not yet live? Or does a single click on the sign up button suffice. Be good to know I’m definitely in. Many thanks for any update. 

    Best answer by Blastoise186

    Updated on 07/11/25 by Ben_OVO

    It's now live. Please try this again. 

    ​@Chris_OVO said:

     

    The team mentioned they spotted the issue yesterday morning and have since patched it up, so everything should be working now.

     

    If you’re having issues with the ‘A little help with your heating’ button on the app, please delete and reinstall the app, and log in again. You should find it then works.

    20 replies

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 27, 2025

    Hi ​@Coldspur Andy ,

    I suspect it’s still spinning up. Try again in a few hours!

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    L
    Rank 4
    Loulou72
    Rank 4
    October 27, 2025

    Same here button not working also balance hasn't been updated 

    Blastoise186
    Super User
    Blastoise186Super UserSolved
    Super User
    October 27, 2025

    Updated on 07/11/25 by Ben_OVO

    It's now live. Please try this again. 

    ​@Chris_OVO said:

     

    The team mentioned they spotted the issue yesterday morning and have since patched it up, so everything should be working now.

     

    If you’re having issues with the ‘A little help with your heating’ button on the app, please delete and reinstall the app, and log in again. You should find it then works.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      L
      Rank 4
      Loulou72
      Rank 4
      October 27, 2025

      All working now, picked slot after a few goes at it , Great 

        Nukecad
        Super User
        NukecadSuper User
        Super User
        October 27, 2025

        It’s called “A little help with your heating” and is a scheme based on your GAS usage.

        It is free Gas NOT free electricity.

        If you are an electricity only customer you can still take part, and get an equivalent credit each month, see below.

        For gas customers it will give you a choice of a 2-hour slot each week where you can use up to 5 kWh of GAS for FREE in each of the 2-hours. So up to 10 kWh of gas free each week.
        You will be charged initially for the gas used but will then get a credit on your bill next month for your free hours this month.

        If you are an electricity only customer then you still need to pick a 2=hour spot each week.
        You will then be given the equivalent standard cost of 10 kWh of gas for each 2-hour slot that you pick.
        That’s 63p per slot chosen.
        So electricity only customers can simply pick a slot each week for 4 weeks and get a £2.52 credit the next month. Which isn’t bad for remembering to tap a few buttons once a week.

        It does seem odd for what is ostensibly a gas based scheme. -  but it’s much easier for an electricity only customer to get the maximimum possible reward, and so get rewarded more than a gas user could. 

        It is only available in the App.
         

         

        I said, Hey - Watts going on.
        B
        Rank 12
        Bendog
        Rank 12
        October 27, 2025

        I get “There was an error updating your slot...” error when I try to confirm my slot choice.

        Chris_OVO
        Community Manager
        Chris_OVO
        Community Manager
        October 28, 2025

        Hey ​@Bendog, 

         

        Have you had a chance to completely close the app and then reopen it? Sometimes that can help! If you're still having trouble, just let me know, and I’d be happy to reach out to the team for you.

        Renewable energy jokes never get old.
        B
        Rank 12
        Bendog
        Rank 12
        October 28, 2025

        Hey ​@Bendog, 

         

        Have you had a chance to completely close the app and then reopen it? Sometimes that can help! If you're still having trouble, just let me know, and I’d be happy to reach out to the team for you.

        Many thanks, but after a number of attempts, both closing and reopening the app each time, I have managed to book my first slot!!

        Chris_OVO
        Community Manager
        Chris_OVO
        Community Manager
        October 28, 2025

        I’m so glad to hear you secured your first slot ​@Bendog! If you run into any hiccups, just give me a shout, and I’d be happy to help out by feeding it back to the team. 😊​

        Renewable energy jokes never get old.
          S
          Rank 2
          Suze_b18
          Rank 2
          November 5, 2025

          Mine isn’t working. I tried and the option is just grey. It won’t let me click on it at all. How am I meant to get the free slots if it won’t even work??

          Show more replies
          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd