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If you’re struggling financially, you’re worried about your energy bills or you have any vulnerabilities, we’re here to support you. Find out about the different ways we can help here. Can't find the answers you need? Ask our community, we're on hand to help.

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58 Topic threads
T
Carbon Cutter***
tlatusCarbon Cutter***
Posted in Extra Support
Boost Energy Fund- Where do I apply?

Hi,Could anyone direct me to the application form for the energy fund? Thank you so much in advanceTelisha 

150910
Emmanuelle_OVO
Community Manager
1 year ago
B
New Member*
bentrovatoNew Member*
Posted in Extra Support
Is there a way for OVO customers to contribute to payments of bills of vulnerable people?

I was wondering if there is any mechanism by which I could make a small contribution to the energy bill of someone who is vulnerable or struggling to make ends meet. I don’t think anyone would describe us as wealthy, but we have enough to live on and some left over most months and we could during the winter months possible contribute a bit to someone less fortunate. Does anyone know if this is possible through Ovo? Thanks for your attention. 

944
BPLightlog
Plan Zero Hero
1 year ago
S
Carbon Cutter*****
Simon TateCarbon Cutter*****
Posted in Extra Support
Unable to sign up to the Priority Services Register with Boost Power?

My wife and I are registered disabled and we need 24/7 on our electric Cant believe Ovo/Boost won’t help us we receive universal credit Thanks simon

1847
Emmanuelle_OVO
Community Manager
2 years ago
S
Carbon Cutter****
stuart264Carbon Cutter****
Posted in Extra Support
Does OVO offer discounts or support for charities beyond the OVO Foundation?

Could anyone advise who or which department I need to e-mail at OVO to ask about a one-off discount.I should explain that about this time of year I do the laundry for the local “coats for kids” program, which is where old children's coats that they have outgrown get recycled to children that don't have or can't afford them.  I fund this out of my own pocket because I went to school in Sheffield in the mid 1980s  (All Saint’s, Granville Road) that had a pretty mixed demographic including some of the poorest areas and quite honestly watching your friends freeze in winter in the north of England isn't pleasant and if It's something you remember vividly 35+ years back it was pretty bad.  Past few years it's been around a 100 laundry loads, but with the cost of living crisis I suspect it's going to be more this year.I hate asking, but between the hikes in the cost of living (Brexit the gift that keeps on giving) and the tripling of my electricity costs it's something I don't really have a c

18517
L
OVO Staff
2 years ago
K
New Member**
KarlsaNew Member**
Posted in Extra Support
Can I have my gas switched off as I cant afford the standing charges?

Im wondering if I can turn my gas off as I can’t afford to use it and don’t want the standing charge either. Also  if I go onto PAYG and don’t top it up will they still take the standing charge. Thanks in advance for any assistance. 

50006
P
Carbon Cutter*
2 years ago
R
Carbon Cutter*****
Rick HCarbon Cutter*****
Posted in Extra Support
Does OVO offer an accessible In-Home Display (AIHD)?

Does anyone out there know if there is a smart IHD available that will link with Amazon Alexa so that I can ask Alexa by voice to read out my energy consumption information. I'm disabled and this would help.

87919
E
Carbon Cutter**
2 years ago
R
Carbon Cutter***
Robert PopeCarbon Cutter***
Posted in Extra Support
Does OVO offer financial support to cover energy used by mains-powered medical equipment?

How do I claim a bill reduction for medical (dialysis) apparatus that has to be on all the time? 

43510
R
Carbon Cutter***
2 years ago
B
Carbon Cutter****
Barney21Carbon Cutter****
Posted in Extra Support
I didn't receive an OVO bill years - How can I get help with the large outstanding balance?

I am so disappointed and saddened by ovo, in a nutshell I have just come out of a controlling marriage . I have took over the bills in Aug 2020 when I realised the gas and electric hadn't been paid for 6 years . I immediately set up a direct debit explained my situation . They now want to Increase my direct debit to 859 a month good luck with that when I only earn 1200 a month. I have sent endless letters and emails . Everytime I am told to ring collections but I can't get them to answer.  I don't know where else to turn so I have complained to the energy Ombudsman .  They allowed this debt to Increase over 6 years so the least they can do is let me pay back at a comfortable rate. They ignore my letters this is really worrying me now

113424
Jeffus
Plan Zero Hero
2 years ago

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