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If you’re struggling financially, you’re worried about your energy bills or you have any vulnerabilities, find out about the different ways we can help here. Can't find the answers you need? Just ask our amazing community for help.

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62 Topic threads
Caino1978
Carbon Cutter***
Caino1978Carbon Cutter***
Posted in Extra Support
Does OVO have a 'Careline' phone number or similar for priority service customers?

Hi, I am in the process of switching over to Ovo from SSE. I am on the priority service register and SSE have a dedicated careline number for Vulnerable customers.  My question is, does Ovo have a dedicated number similar to SSE so I don't ring customer care, I can just contact "Careline" number, just for Vulnerable customers.   Many thanks in advance for any help  Tracy   

68013
Emmanuelle_OVO
Community Manager
1 year ago
E
Carbon Cutter*
EbSaxCarbon Cutter*
Posted in Extra Support
Monthly direct debit unaffordable for me

In July 2022, I was moved to the simpler energy variable plan (electricity only), as my previous fixed 2 year plan had ended.  I didn't have any choice in this as I couldn't afford any other fixed rate plan on offer.  I’m on a Smart Meter.  Direct debit payments were steadily increased until in Jan this year I reached the limit of what I could afford.  I cancelled my direct debit, paid the Feb bill by credit card a day early and have now set up a Standing Order for the maximum I can afford to start 1st of next month.  My latest usage tells me I’m in credit to the tune of nearly £50.  I was paying 0.32p per kwh but since my DD was cancelled Ovo have increased this to 0.36p which of course has only made my life harder.  You can’t get hold of anyone to speak to and the only time I managed that they were utterly useless.  I’ve sent emails but have never had a response or even an acknowledgement, the Whatsapp facility elicited no response either and the Chat Bot is useless.  I have to go wi

7059
Jeffus
Plan Zero Hero
1 year ago
G
Carbon Cutter***
Gibson71Carbon Cutter***
Posted in Extra Support
Does OVO have an energy fund for customer struggling with bills?

Does OVO still have an energy fund that can be applied to, to help with an existing energy debt?  I have tried applying to British Gas for a grant for non-customers and they have said that they cannot help as OVO has its own energy fund.

918412
Tim_OVO
Community Manager
1 year ago
T
Carbon Cutter***
tlatusCarbon Cutter***
Posted in Extra Support
Boost Energy Fund- Where do I apply?

Hi,Could anyone direct me to the application form for the energy fund? Thank you so much in advanceTelisha 

154110
Emmanuelle_OVO
Community Manager
1 year ago
B
New Member*
bentrovatoNew Member*
Posted in Extra Support
Is there a way for OVO customers to contribute to payments of bills of vulnerable people?

I was wondering if there is any mechanism by which I could make a small contribution to the energy bill of someone who is vulnerable or struggling to make ends meet. I don’t think anyone would describe us as wealthy, but we have enough to live on and some left over most months and we could during the winter months possible contribute a bit to someone less fortunate. Does anyone know if this is possible through Ovo? Thanks for your attention. 

964
BPLightlog
Plan Zero Hero
2 years ago
S
Carbon Cutter*****
Simon TateCarbon Cutter*****
Posted in Extra Support
Unable to sign up to the Priority Services Register with Boost Power?

My wife and I are registered disabled and we need 24/7 on our electric Cant believe Ovo/Boost won’t help us we receive universal credit Thanks simon

1907
Emmanuelle_OVO
Community Manager
2 years ago
S
Carbon Cutter****
stuart264Carbon Cutter****
Posted in Extra Support
Does OVO offer discounts or support for charities beyond the OVO Foundation?

Could anyone advise who or which department I need to e-mail at OVO to ask about a one-off discount.I should explain that about this time of year I do the laundry for the local “coats for kids” program, which is where old children's coats that they have outgrown get recycled to children that don't have or can't afford them.  I fund this out of my own pocket because I went to school in Sheffield in the mid 1980s  (All Saint’s, Granville Road) that had a pretty mixed demographic including some of the poorest areas and quite honestly watching your friends freeze in winter in the north of England isn't pleasant and if It's something you remember vividly 35+ years back it was pretty bad.  Past few years it's been around a 100 laundry loads, but with the cost of living crisis I suspect it's going to be more this year.I hate asking, but between the hikes in the cost of living (Brexit the gift that keeps on giving) and the tripling of my electricity costs it's something I don't really have a c

18617
L
OVO Staff
2 years ago
K
New Member**
KarlsaNew Member**
Posted in Extra Support
Can I have my gas switched off as I cant afford the standing charges?

Im wondering if I can turn my gas off as I can’t afford to use it and don’t want the standing charge either. Also  if I go onto PAYG and don’t top it up will they still take the standing charge. Thanks in advance for any assistance. 

52626
P
Carbon Cutter*
2 years ago
I
New Member*
Ian48New Member*
Posted in Extra Support
Does OVO offer additional support for those using mains-powered medical equipment?

Hi.  I have COPD, and need to use an oxygen machine at home to be able to breath.  Unfortunately as I am on benefits I am really struggling to pay my bills.  Is there any help available for me: as I can’t reduce my energy use-age any further.

4581
Jess_OVO
Retired Moderator
2 years ago
R
Carbon Cutter*****
Rick HCarbon Cutter*****
Posted in Extra Support
Does OVO offer an accessible In-Home Display (AIHD)?

Does anyone out there know if there is a smart IHD available that will link with Amazon Alexa so that I can ask Alexa by voice to read out my energy consumption information. I'm disabled and this would help.

89319
E
Carbon Cutter**
2 years ago
R
Carbon Cutter***
Robert PopeCarbon Cutter***
Posted in Extra Support
Does OVO offer financial support to cover energy used by mains-powered medical equipment?

How do I claim a bill reduction for medical (dialysis) apparatus that has to be on all the time? 

44710
R
Carbon Cutter***
2 years ago
B
Carbon Cutter****
Barney21Carbon Cutter****
Posted in Extra Support
I didn't receive an OVO bill years - How can I get help with the large outstanding balance?

I am so disappointed and saddened by ovo, in a nutshell I have just come out of a controlling marriage . I have took over the bills in Aug 2020 when I realised the gas and electric hadn't been paid for 6 years . I immediately set up a direct debit explained my situation . They now want to Increase my direct debit to 859 a month good luck with that when I only earn 1200 a month. I have sent endless letters and emails . Everytime I am told to ring collections but I can't get them to answer.  I don't know where else to turn so I have complained to the energy Ombudsman .  They allowed this debt to Increase over 6 years so the least they can do is let me pay back at a comfortable rate. They ignore my letters this is really worrying me now

116026
Jeffus
Plan Zero Hero
2 years ago

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