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Gemstonecat
Rank 1
October 27, 2025
Solved

Faulty electric blanket

  • October 27, 2025
  • 74 replies
  • 1155 views

Hiya, I very gratefully received the electric blanket as I have MS, however I've only used it twice and for no longer than 2 hours each time, and it wont turn on at all anymore. Can I contact ovo about this? Thank you.

Best answer by Ben_OVO

Updated on 07/11/25 by Ben_OVO

Thanks for tagging me here ​@Blastoise186.

 

Good morning ​@Gemstonecat and welcome to the OVO Forum. I’ve sent you a private message on the Forum, have a read and get back to me when you can - we’ll get a replacement sorted for you.

 

I've also heard back from the team that the blankets have a safety feature where, once they cut out on the timer, they need to be unplugged and plugged back in to be turned on again. Not sure whether this has affected yours, and we're still sending you one, but I thought I'd let you know just in case

 

As you’ve mentioned you have MS, I’d recommend signing up to the Priority Services Register if you haven’t already. This is a free service with numerous benefits. If you sign up, you’ll be contacted by the National Grid where possible to let you know of incoming power outages and, if you do go off supply during a power outage, they’ll look to get your property back on with priority.

 

You can find out more, and sign up, here: https://www.ovoenergy.com/register-for-priority-services.

 

 

74 replies

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Newcomer
cnafish
Newcomer
April 25, 2026

Hi there, I recieved an exertis electric blanket near the end of last year and it has stopped turning on now after 6 months, this is the first thing I’ve been able to find to try about getting a replacement, thank you.

Chris_OVO
Community Manager
Chris_OVO
Community Manager
April 27, 2026

Hey ​@cnafish,

 

Have you had a chance to try plugging it into a different socket? That could help us rule out any issues. Is the blanket completely not turning on, or does it turn on for a little while and then shut off? I’m just trying to gather some information so we can get to the bottom of this together! If it really has no power in several sockets, just let me know, and I’d be happy to check if we have any replacement options available for you.

Renewable energy jokes never get old.
C
Newcomer
cnafish
Newcomer
April 27, 2026

Hi, thanks for the reply. I have tried unplugging, reapplying the lead, changing plugs etc. but unfortunately it’s definitely that the electric blanket has stopped turning on. Kind regards.

Chris_OVO
Community Manager
Chris_OVO
Community Manager
April 27, 2026

Hey ​@cnafish,

 

I’ll send you a private message to get some account information and ask the ream to issue a replacement one out to you 😊

Renewable energy jokes never get old.
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