Hello everyone. Newbie here
'My EV' section on the OVO website shows 57.66kWh used in March 2025 at a cost of £3.84, pretty much spot on for a pre VAT figure of 6.65p/kWh.
My tariff is 23.05p/kWh before VAT.
The Charge Anytime charging credit for March 2025 should therefore be (0.2305 - 0.0665) x 57.66 = £9.46 pre VAT yet I am only credited with £5.69.
Am I doing or assuming something wrongly.
Thank you
+1Howdy
I can’t quite figure this one out myself I’m afraid, but I do have a suggestion that might help you out.
Could you ask the Charge Anytime team to take a peek at your account please? They’re REALLY fast at picking up the phone on 0330 175 9678 but if you find it easier, you can also email them via chargeanytime@ovo.com .
Thanks!
Hey
Welcome to the Forum.
I’m glad to see one of our volunteers has already stopped by with some really helpful advice on this for you.
As no one on the Forum has access to your account it’ll definitely be best to get in touch with the Charge Anytime team so they can take a look for you.
Let us know how you get on.
Thank you for your replies.
I have spoken on the phone this morning to the Charge Anytime team.
Long and short of it is they will credit my account with a £5 goodwill.
If you want the full story, keep reading……
The nice guy I spoke to went off to chat to the ‘technical team’ for 6 or 7 minutes. Apparently, my meter was only on daily readings…. Mmmm, The account was setup with 30 min readings and the usage graph seems to agree. “Had to be 30 mins to activate Charge Anytime, right?”
There was then a discussion as to when I charged the car, what the Ohme app readings were, if I had always ‘smart charged’the car. Apparently there can be a discrepancy if you overnight charge on the last day of the month into the first day of the next month as to when the Credit is applied.
I appreciated the points raised. I have always dynamically charged.
I am solely using the figures provided by OVO, so there can be no confusion between charger/car/OVO figures. EV usage multiplied by Charge Anytime tariff (6.65p pre VAT) cost is spot on. However the Charge Anytime credit is incorrect for March and is not showing as rolled over into April (as I did charge overnight 31 March/1April).
April’s calculations look good at the moment, so fingers crossed
Thanks again, cheers for now.
Morning
I hope you had a good weekend. Thanks so much for the really helpful update, it will help others in the same situation 😁. I’m really glad to hear it’s sorted!
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