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Question

Unable to sign into My Renault.

O
Carbon Cutter*
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Hi all,

I’ve been using charge anytime with my Cupra Born for the past two years and it has been working seamlessly. I have now bought a second EV, a Renault Scenic E Tech. However when trying to set it up on charge anytime, I can’t get past the section prompting to sign into My Renault and I’m met with one of the following messages.

 

I’m able to use the My Renault app itself to set air conditioning etc, so that’s working just fine, so I’m guessing there is some sort of issue on OVOs side, stopping communication from their servers to Renaults. Has anyone else had this issue?

 

Thanks!

 

 

Blastoise186
Plan Zero Hero
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Hi ​@Orey ,

This looks like a Renault issue, but I’d suggest letting OVO’s team know via 0330 175 9678 so they can dig into this.

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Ben_OVO
Community Moderator
  • Ben_OVO
  • Community Moderator
  • April 3, 2025

Morning ​@Orey and welcome to the OVO Forum!

 

I’ve awarded your EV badge 😁. 

 

Sorry to see you’re having these login issues. We’ve actually seen a couple of other Forum members reporting the same recently on this thread:

 

 

If you could please follow ​@Blastoise186’s advice and report this to chargeanytime@ovo.com then they can get a ticket raised for you. You could try calling, but they will probably want you to send them the same screenshot you’ve posted here, so might be best via email.

 

Let us know how you get on!

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