Andersen A2 (2024) and Andersen A3 EV charger models are now fully compatible with Charge Anytime

I have an Andersen A3 charger. I have a Smart Meter, however, due to poor signal in my location it does not send readings to my provider (have tried this so far with both British Gas and Octopus - both have installed new meters and both have failed to receive readings due to the signal issue) - my question is - will I still be able to get Charge Anytime EV Tariff? If my OVO account links directly to my Andersen account and the time at which I charge the vehicle doesn’t matter, then I don’t see why a Smart Meter is required as OVO will know how much electricity I’ve used from my Andersen account.

Hi ​@JohnnyBravo ,

Just checked this one with the team. Charge Anytime DOES require a working Smart Meter that is communicating in order for you to be eligible - it’s a requirement so that the system can do secondary checks (think anti-fraud protections and you’re on the right lines) and get the data it requires.

As it’s an Add-On that OVO allows to be used on basically any existing tariff, you can just pick any OVO tariff for now and then have OVO try to fix the signal issues once you’re on-supply. So you could just start on the SVT Simpler Energy one and ask OVO to try and fix your signal problems. If they can’t fix it, you could just leave fee-free if you didn’t want to stick around.

Thanks ​@Blastoise186 - this article suggests if you’ve got a compatible vehicle or charger then you don’t need the smart meter? - https://forum.ovoenergy.com/electric%2Dvehicles%2D166/you%2Ddon%2Dt%2Dneed%2Da%2Dsmart%2Dcharger%2Dto%2Dget%2Dcharge%2Danytime%2Dif%2Dyou%2Dhave%2Da%2Dcompatible%2Delectric%2Dvehicle%2D16775

Actually, that article says you can get away without using a Smart Charger if you have a compatible EV. It does not say anything about the Meter.

Looks like ​@Blastoise186 has already gotten to and helped you with your query ​@JohnnyBravo 

Let us know if you have any further questions 😀

Thanks ​@Bradley_OVO , ​@Blastoise186 - sounds like I’ll be in the same boat I am now with Octopus but with higher unit costs so will see if they can resolve the issue. If the utility companies can’t get a smart meter working you’d hope there was a solution that doesn’t require a working smart meter! Over the last 3 months my charging costs have been at least £150 higher than they should have been all because Octopus can’t sort a working smart meter 🤦🏼