We're excited to announce that after a successful trial, most Anderson chargers are now fully compatible with Charge Anytime, our free EV add-on.
If you have an Andersen A2 (2024) or Andersen A3 EV charger model.* You can now sign up for Charge Anytime and get our super-low smart charging rate of 7p per kWh – at any time of the day or night.** Not only that, our clever tech means you’ll be charging when the grid is greenest.***. So it’s better for your wallet, and the planet too.
How to sign up to Charge Anytime
To start using Charge Anytime, switch to OVO and add Charge Anytime to any tariff once you’re on supply. You can check your compatibility before you switch.
You need to make sure you:
- Are an OVO customer, on any OVO energy tariff
- Have a smart meter that's opted in to sending half-hourly readings. If you don't have one, we can install one for you after you switch — at no extra cost
- Have an iOS or Android phone
- Have a compatible Andersen charger* installed at your home that can always connect to the internet while charging
Already with OVO? Charge Anytime can be added to any OVO tariff for free. So you can benefit from a super-low EV charging rate with all our tariff options.
Find out more about charge anytime
Some background info About Anderson
They’re a UK-based premium home EV charging brand, with good-looking EV charger design at the forefront. Each charge point is made to order with 247 customisation options to choose from. They offer a 7-year warranty and a complete end-to-end experience for customers.
*Andersen chargers aren’t available to be purchased and installed through OVO. Terms and conditions apply.
** The 7p per kWh rate is effective whenever you smart charge your EV. If you'd like to override your smart charging schedule to top up quickly, you'll be charged at your standard home energy electricity rate. The next time you charge, you’ll automatically go back to your smart charging schedule.
*** Our smart tech aims to charge your car when the grid has more renewable energy in it, within the time you’ve set. Meaning it’s less likely your EV will be charged by energy from fossil fuels.
I have an Andersen A3 charger. I have a Smart Meter, however, due to poor signal in my location it does not send readings to my provider (have tried this so far with both British Gas and Octopus - both have installed new meters and both have failed to receive readings due to the signal issue) - my question is - will I still be able to get Charge Anytime EV Tariff? If my OVO account links directly to my Andersen account and the time at which I charge the vehicle doesn’t matter, then I don’t see why a Smart Meter is required as OVO will know how much electricity I’ve used from my Andersen account.
Hi @JohnnyBravo ,
Just checked this one with the team. Charge Anytime DOES require a working Smart Meter that is communicating in order for you to be eligible - it’s a requirement so that the system can do secondary checks (think anti-fraud protections and you’re on the right lines) and get the data it requires.
As it’s an Add-On that OVO allows to be used on basically any existing tariff, you can just pick any OVO tariff for now and then have OVO try to fix the signal issues once you’re on-supply. So you could just start on the SVT Simpler Energy one and ask OVO to try and fix your signal problems. If they can’t fix it, you could just leave fee-free if you didn’t want to stick around.
Actually, that article says you can get away without using a Smart Charger if you have a compatible EV. It does not say anything about the Meter.
Looks like @Blastoise186 has already gotten to and helped you with your query @JohnnyBravo
Let us know if you have any further questions 
Thanks @Bradley_OVO , @Blastoise186 - sounds like I’ll be in the same boat I am now with Octopus but with higher unit costs so will see if they can resolve the issue. If the utility companies can’t get a smart meter working you’d hope there was a solution that doesn’t require a working smart meter! Over the last 3 months my charging costs have been at least £150 higher than they should have been all because Octopus can’t sort a working smart meter 
We’re thinking about installing an Andersen, currently we just charge through the OVO Chargeanytime app so what advantages would we get by using the Andersen app to schedule charging instead?
Hey @BarryM ,
Just a heads up. The Andersen integration runs via the Charge Anytime app, so you’d still use the CA app to manage scheduling but could use the Andersen app for everything else. The same is true for Hypervolt in case you were considering that one.
The biggest advantage is being able to charge ANY EV you want and get the Charge Anytime rate on a set-and-forget basis, regardless of what make/model of EV is drinking the zappy juice. And you wouldn’t have to do any further setup once the Charger is linked and configured either - it’ll be truly Plug N Play which makes for ultimate convenience.
One piece of advice though. Please talk to the Charge Anytime for assistance with switching from Direct 2 Vehicle Mode to Charger Mode and vice versa. This is a powerful task that requires their help to make sure it’s done correctly.
Hey @BarryM
I’m glad to see one of our volunteers has already stopped by with some really great advice here.
How to get in contact with the Charge Anytime team
I’ve linked below to a few other topics which may be helpful:
Let us know how you get on.
Hey @BarryM ,
Just a heads up. The Andersen integration runs via the Charge Anytime app, so you’d still use the CA app to manage scheduling but could use the Andersen app for everything else. The same is true for Hypervolt in case you were considering that one.
The biggest advantage is being able to charge ANY EV you want and get the Charge Anytime rate on a set-and-forget basis, regardless of what make/model of EV is drinking the zappy juice. And you wouldn’t have to do any further setup once the Charger is linked and configured either - it’ll be truly Plug N Play which makes for ultimate convenience.
One piece of advice though. Please talk to the Charge Anytime for assistance with switching from Direct 2 Vehicle Mode to Charger Mode and vice versa. This is a powerful task that requires their help to make sure it’s done correctly.
Thanks for the reply, I’m not really sure what else I need to use an app for apart from setting a charging schedule for so the Andersen app seems a bit redundant.
I’m confused by your comment about switching from ‘Direct 2 Vehicle Mode’ to ‘Charger Mode’? As I mentioned I currently schedule charging through the CA app so it sounds like no real change unless I’m missing something?
Hey @BarryM ,
Just a heads up. The Andersen integration runs via the Charge Anytime app, so you’d still use the CA app to manage scheduling but could use the Andersen app for everything else. The same is true for Hypervolt in case you were considering that one.
The biggest advantage is being able to charge ANY EV you want and get the Charge Anytime rate on a set-and-forget basis, regardless of what make/model of EV is drinking the zappy juice. And you wouldn’t have to do any further setup once the Charger is linked and configured either - it’ll be truly Plug N Play which makes for ultimate convenience.
One piece of advice though. Please talk to the Charge Anytime for assistance with switching from Direct 2 Vehicle Mode to Charger Mode and vice versa. This is a powerful task that requires their help to make sure it’s done correctly.
Thanks for the reply, I’m not really sure what else I need to use an app for apart from setting a charging schedule for so the Andersen app seems a bit redundant.
I’m confused by your comment about switching from ‘Direct 2 Vehicle Mode’ to ‘Charger Mode’? As I mentioned I currently schedule charging through the CA app so it sounds like no real change unless I’m missing something?
Just tagging @Blastoise186 so they see this.
Sorry for the wait! Had a few things to take care of - the curse of being me running all over the place struck again. :P
The main reasons for my advice are that while the same app can be used for both sides, switching between EV <> Charger Mode requires the other method be fully disconnected first, generally requiring help from the Charge Anytime team via their magic dashboards as only one mode can be used at a time and you can’t self-reset IIRC. The Andersen integration runs on OVO’s side, which is why you’d still need the Charge Anytime app with it.
They’re really good at what they do, this is mostly just intended to help give you the best transition.
0330 175 9678 or chargeanytime@ovo.com gets you straight through to them.
Had an Andersen A3 EV charger installed at the weekend. Working fine and charging the car as expected. Already an Ovo customer, so wanted to use the Charge Anytime function. Downloaded the app, set it all up and left the car plugged in overnight with a schedule to be charged by 6:30am.
Checked the car around 7am and the charge hasn’t moved at all. Then tried to use Urgent charge feature and that didn’t work either. Tried unplugging and charger from the car and reconnecting. Nothing. I can hear the Andersen box clicking as it seems to be initialising. One second the Ovo Charge Anytime app says charging, then it stops immediately.
The only way I’ve been able to charge my car was by deleting my connection between the Ovo Charge Anytime app and my Andersen A3 EV charger.
Is this a known problem? What am I doing wrong?
Hey @wellandm ,
Just a heads up for others, there’s a related incident regarding JLR: https://status.enode.com/incidents/01JR7TSPHZGPWWEAMQ4AQ7CPE4 .
I’d suggest for this one that you might want to give the Charge Anytime team a heads up. They’ll need to dig the logs which may help with diagnostics. Please call them on 0330 175 9678 or email chargeanytime@ovo.com and they’ll take a look.
Morning @wellandm and welcome to the OVO Forum! I’ve awarded your EV badge 
.
Sorry to hear of the issues you’re experiencing, and thanks @Blastoise186 for your help here.
@wellandm please let us know once you’ve heard back from the Charge Anytime team - I hope this is resolved soon! In the meantime here’s some Forum posts you might find helpful:
The main reasons for my advice are that while the same app can be used for both sides, switching between EV <> Charger Mode requires the other method be fully disconnected first, generally requiring help from the Charge Anytime team via their magic dashboards as only one mode can be used at a time and you can’t self-reset IIRC. The Andersen integration runs on OVO’s side, which is why you’d still need the Charge Anytime app with it.
They’re really good at what they do, this is mostly just intended to help give you the best transition.
0330 175 9678 or chargeanytime@ovo.com gets you straight through to them.
OK, so we had the Andersen installed and setup today. I took the advice from @Blastoise186 and contacted the ChargeAnytime guys recently and they explained I needed to delete the car from the CA app and add the Andersen charger instead. I did this and all seems to be working….guess I’ll find out tomorrow if I’ve done it right
Hey @BarryM
Glad to hear the team were able to delete the car and add the charger. Hopefully everything is working smoothly!
Do let us know how you get on.
Glad to hear the team were able to delete the car and add the charger. Hopefully everything is working smoothly!
I made the change myself on the app, the team simply highlighted what change to make
