bill reduction

Hi ​@Kamar Sunmola ,

If you’re asking a question, please provide more information so we can advise. Your post is a bit vague at the moment so I’m not sure what you’re looking for.

Thanks

As it's a new account and I thought it might be a bot but the name has a hit on LinkedIn. An identity theft bot?

Possibly, or just someone who forgot to write a full post before hitting send.

At least it’s not a spammer trying to flog junk - otherwise I’d have blasted it into oblivion by now

Could be an incomplete entry. My phone rebooted part way though a DM entry and I had to go back in, delete it and start again

Benefit of the doubt time then although the Blastoise186 Blaster has legendary status. Doesn't even leave a smoking ruin by all accounts.

Hi ​@Kamar Sunmola 

Would you be able to give us some more information on what it is you’re looking to get help with.

We can only give very vague advice based on what you’ve provided so far.

What can our payment support team offer if I can’t pay my energy bill?

Our payment support team has supported lots of people in similar situations, and are trained to do so. 

Some of the ways they can help are:

• They can create a payment plan that’s suitable for your financial situation. A payment plan can spread the cost of what’s outstanding, you can find out more about them here.
• They can discuss what other payment schemes you may be eligible for. They can make sure you’re getting the support that’s available to you, such as benefit entitlement checks. 
• Our team is also trained to give advice on energy debt, and discuss what help is available. 
• They can show you where you can find free, independent advice.

For more financial support, call the team on 0800 069 9831. We’re open Monday to Friday 8am-6pm, Saturday 9am-2pm.

What’s a payment plan & how does it work?

Using the information you give us, we’ll come up with a manageable payment plan. These payments can be made on a weekly, fortnightly, or monthly basis. 

Some of the payment will go towards the outstanding balance and some of the payment will go towards your current usage. 

I’ve linked below to a couple of topics which may be helpful:

• Need any extra support? We're here to help F.A.Q.