The Archive

Our house has been subject to an ongoing insurance claim relating to a burst pipe for over a year. In this time, we have repeatedly called OVO to inform them of this but they still keep sending estimated bills. We are told the only alternative is to have a smart meter installed, however the house is currently uninhabitable. The house has had a diversion circuit installed as the entire house needs to be rewired, and therefore a smart meter can’t be installed at present - however every time we call this is the only option being given. What help can OVO give to us? As it stands, the reading includes work which is part of the claim and the electricity bill will be paid at the end of the works, however OVO are now threatening us with debt recovery action.

Email at 710AM today for an event which was midnight to 3AM this morning. .. 

HiJust switched from boost to ovo. I tend to use the energy app to topup and monitor the credit levels, with were fairly accurate when I used the boost app. Unfortunately, the ovo energy app is, well, bad. I get absolutely no reading from electricity despite the ihd being about 3 feet from the meter, and the gas reading that I do has is from February…Not to mention how many times the topup through the app has failed leaving my money in limbo.

I have a quite different result in my Power Move calculations for September than OVO did. Having been very close with July and August calculations, I would like to know why!July, my figure 6.16%, OVO 6.17%August, my figure 5.82%, OVO  5.86%September, my figure 6.19%, OVO 6.94%I have read the topic raised by Fern3 and am now aware of days being discarded due to missing half-hourly readings or late delivery of the data. However, the only way I can jimmy my calculations to match OVO’s result is to discard the data for the last 5 days of September for a 6.95% result.Understanding what happened is important to me! Understanding what happened and getting my other fiver back is even more important!! 

Hi there, I am still using the web-based Indra portal to set my charging times with Charge Anytime.  This was the advice given as at the time of installing my charger, a few months ago, as there was a compatibility issue with Kaluza and the latest Firmware of in Indra Smart Pro. Has this issue now been resolved?  If so, can I now download the Indra App and connect my Indra Smart Pro so that I can use with the Charge Anytime tariff to set charging times. Thanks, Gary

Hi folks,I had an OVO engineer round today to install an isolator switch after my meter so that I can get work done on the consumer units safely, no issues with that - all went fine.Upon putting the power back on he said that my meter (a Secure Liberty 100 SMETS1 model) wasn’t ‘talking to OVO’ and suggested that he swap it out for a new one while he was here. At no cost to me so I said fine.Sadly however the new meter (a Aclara SGM SMETS2 model) could not pick up the WAN at all and he was unable to commission it. He said that it might pick it up in the future and someone could come and commission it then, but more likely it will just act as a ‘dumb’ meter until such time as Arqiva improve the radio coverage in my area.As I understand it the old meter would have used GSM networks to communicate rather than the Arqiva radio system which is why it was able to function fine in smart mode and the new one cannot.Can anybody advise on what the li

Earlier this year my online OVO appeared to be in credit and I claimed a refund. Now OVO say it was a mistake and that I have to pay the refund back. Do Ofgem’s back billing rules apply in this situation?

Hi Forum,We were on a vacation from Mar 29th - Apr 9th with only the fridge and boiler turned on. However our energy usage shown for days from 29th - Apr 1 is pretty high. For the remaining days i.e from Apr 2 - Apr 9 the per day usage reported is the same each day and as expected since we were out on vacation. But why would the 29th - Apr 1 usage is not the same and very high compared to the rest of days we were out on vacation.  

Looking at having PV system installed panels on east and west roof elevations. Have no room in garage for batteries or the inverter. Can these be attached to the outside walls with a canopy over the top. Concerned about security and if the batteries will be affected by the weather. Anyone had this done? Thank you. 

economy 7 water heater running continuously since key overwrite I have a key meter and all electric Dimplex storage heaters and an immersion water heater designed to run on Economy 7. I had an overwrite on my electric key due to another issue. In the last couple of days I have noticed that I can hear the immersion water heater heating at all times of the day. Previously I only heard it heating up during the night on the Ecomony 7 times. I have been told by OVO already that my meter does not use the RTS signal so it’s nothing to do with the signal being switched off. I also noticed a storage heater switched on during the day today for the first time this winter heating up during the afternoon.   Im a bit concerned as to why this has suddenly happened and worried that it will start using a lot of electricity. So far it doesn’t seem to have but I’ve only just noticed it.  Can someone please advise?

Switched to OVO PAYG from Boost PAYG, Topped up fine in new app however the top up "card"  in the app is not working instore.Tried mutliple times this evening.I am off supply now and owe £17.xx so I can’t get “friendly credit” There is an outage from 1 am to 5 am tonight. What am I supposed to do???? Even if I could get money into the bank it would cost me a fortune in travel at this time of night backwards and forwards to the paying--in cash machine. Total joke has been off supply for four years due to a faulty battery meter, which the engineer told me had been capped off since I moved in. For four years, I went without (gas)central heating. & hot water.  Just get it back for the first winter and then this.  The engineer arrived earlier than arranged so I am owed compensation(The afternoon appointment requested and confirmed) arrived at 10:20 am. Boost passed the book to Engage and said they have to pay compo as they booked him in. Engage sai

THE fixed rate 1yr including boiler service essentials plan offers a boiler service. The plan has an £60 excess per claim for an engineer sent out. Is this thr case for the free service - so I would pay £60 for this or is it really free. Thank you 

Since my Fixed rate deal expired in November last year I have experienced problem after problem with the level of my DDR payments, Meter readings being ignored and my Anniversary date being extended by 4 months.At the outset on the variable rate tariff, my projected usage was estimated at 40% more than previous years (We have been OVO customers for 5+ years). I carried out detailed projections of my own, including the outrageously increased standing charges, and arrived at a monthly figure that I felt would comfortably cover our annual usage. Several phone calls later resulted in their agreeing my figures and reducing my DDR payment to the level I requested. They gave me a small compensation payment, which I gave to charity. 3 weeks later, I received an email informing me that my DDR payments were going to be increased again! This has been repeated in spite of calls and agreement to leave the payment unaltered. Why?I then discover, following another email notifying me

Hi all,  recently moved into a new house and we have just been moves from sse to ovo. We have just had new smart meters and in home display etc fitted by ovo. We told them we wanted to change from quarterly billing, used by previous tenant, to pre payment. The meters will do this. But nothing has been done by ovo, and after 2 hours on the phone being passed from one person to thr next and cut off 3 times, they keep trying to send me to Boost. Boost keep sending me back as I'm.not their customer and they have no details so can't do anything. Ovo clearly do pre payment as they have an app for it, our new meters will do it as the engineer told us, yet no one on the phone seems to be able to help. Thr last person I spoke to seemed to accept ovo can do this but suggested I ring back in a week as the meters weren't registered yet. Really can't go through all the hassle again, anyone have any ideas about who to contact, what to tell them, and exactly how to simply get onto pre payment? Any

How do I get help with a billing query about Heat Pump Plus credit? Problem: I have a heat pump and I’m using the Heat Pump Plus tariff. Each month I get a bill credit for the difference between the standard rate and the heat pump plus rate. Last month’s energy bill didn’t include any Heat Pump Plus credit.  This seems like billing error and I wanted to understand why. Sounds like a straightforward question that should be easy enough for customer services to answer, right? Sadly not. After 50 minutes on online chat, I was told “that’s a different department and I can’t help you via online chat” and I need to phone Corgi. That didn’t seem right and I can’t spend ages on the phone. So, I wrote an email to hello@ovo… and today I got a very confusing reply about a “gas boiler that you’ve just discovered” and I need to phone Corgi about my insurance product. That obviously bears no relation to my query. So

What is OVO best tariff for Air Source heating?

hi guysthe other bedroom has this heater and just wondering if anyone has used one? i was hoping its economical so i wont have to buy another onehttps://www.ebay.co.uk/itm/335491780879?_skw=stiebel+eltron+cns+100&itmmeta=01J971HFEHHDRDKG2NJ689XAY4&hash=item4e1cde510f:g:L74AAOSwtZtmmO6g&itmprp=enc%3AAQAJAAAA8HoV3kP08IDx%2BKZ9MfhVJKll7K9L8cBx%2BAFHTMcq7t

Hi. I’ve been moved over from boost and I can’t sign in

Just signed up as a new account today, and i’ve seen mixed messages online for whether i MUST have a smart meter or not.Is there a definitive answer?thank you!

Hi, my Hypervolt pro 3 charger was installed today and linked to Charge Anytime but unfortunately the Charge Anytime app only charges on ‘urgent charging’ mode despite having a schedule on the ‘Schedule’ tab. Can someone assist and let me know if they’ve had a similar issue? My car is a BMW fyi. Thanks!

My meter has been replaced by ovo in the last few years and they tell me it is not suitable for the current best price offer. Its dual tariff foe night and day rates.  How many / what percentage of users are affected by this and what are they going to offer us instead

What will happen to night storage heating when E7 gets phased out in 2030? I have the older Dimplex storage heaters and was considering moving to Dimplex Quantum HHR heaters but if E7 not available will there there still be an equivalent off peak tariff offered or should I change all heaters to electric radiators on regular tariff?

Fixed deals

No usage of electric in app , customer service saying supply not energized,energy tariff not on.Why do customer service insist on a photographof smart meter showing serial number? Customer service say it's "important",why?.It seems all very vague,a technical answer would be very insightful.Example would a photo show a meter that is duff even though energized,there is nothing similar in forum.Customer service not giving proper feedback.