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Phlash
Rank 2
Phlash
September 23, 2025
Solved

Charge Anytime and EV charger - who you gonna call for each part??

  • September 23, 2025
  • 2 replies
  • 85 views

Been using Hypervolt 3 in conjunction with OVO Anytime for at least a year now. Recently I set Anytime to complete by 2100 hours before an important journey and was surprised on departure to find nothing had happened and had great difficulty in getting the charger cable out of the OBC. Used different vehicle and tried to resolve problem with various resets a day or two later. Eventually I called the Anytime support number and was redirected to Hypervolt who cleared the problem from their end. Where can we find guidance about who to contact in different scenarios? My biggest single issue is the hand-off between suppliers, installers, EV app and go-betweens such as OVO. A simple “map” would save a lot of time and trouble for all.

Best answer by Chris_OVO

Hey ​@Phlash,

 

That's a great suggestion, but without the ability for the team to investigate the issue internally, they won't be able to determine whether the problem lies with us or with the charger. 

 

As ​@Blastoise186 pointed out, if you believe the issue is related to your account or the app's connectivity, it's best to reach out to Charge Anytime first. For issues specifically related to charging, you can contact Hypervolt, and they will be able to run diagnostics. 

 

Given the nature of electric vehicles and charging systems, there may be times when we need to refer you to the appropriate support channels to ensure you receive the help you need.​

2 replies

Blastoise186
Super User
Blastoise186Super User
Super User
September 23, 2025

Hi ​@Phlash ,

I can certainly have a word with Hypervolt and OVO about this suggestion. However, for now in your case…

Issues SPECIFIC to Charge Anytime = OVO

Anything Charger related = Hypervolt

It’s a good suggestion for the Forum though. I’ll definitely consider it for future content.

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Chris_OVO
Community Manager
Chris_OVOSolved
Community Manager
September 23, 2025

Hey ​@Phlash,

 

That's a great suggestion, but without the ability for the team to investigate the issue internally, they won't be able to determine whether the problem lies with us or with the charger. 

 

As ​@Blastoise186 pointed out, if you believe the issue is related to your account or the app's connectivity, it's best to reach out to Charge Anytime first. For issues specifically related to charging, you can contact Hypervolt, and they will be able to run diagnostics. 

 

Given the nature of electric vehicles and charging systems, there may be times when we need to refer you to the appropriate support channels to ensure you receive the help you need.​

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