Updated on 19/01/25 by Ben_OVO
Our current trials are now closed, and we'd like to thank our users for their participation.
… we’re testing different communication methods and timescales to see what works best overall
I wonder. I’m sure 24 hours’ notice would get much better participation than 2 hours, but is that ‘best overall’? It would be comforting for distributors to know, for example, that in an emergency 25% of customers would react given 2 hours notice by SMS, even though 90% would react given longer notice. The lower (‘less good’) response might be enough to mitigate the immediate problem and avoid having to take draconian measures like cutting everybody in the affected area off.