No charge until car unlocked?

Hi Chris,

Thanks for your response. I have an Evec EV01 charger and my car is a Jaguar I Pace. I did try again the night following this post, where I had driven my car onto the drive then pluggged it in straight away before locking it. This was Sunday evening and it started charging straight away even though I hadn’t even opened the Ovo Charge App. I’m assuming it felt it was the most efficient charge time along with the car being unlocked?

Hey ​@SarahEV,

Charge Anytime allows your vehicle to charge when the grid is at its greenest! This means it can either start charging right away or schedule a session for later. Just to clarify, when you say “locking,” do you mean locking the vehicle or the charger? I’m doing some research on I-Pace Forum to see if anyone else has experienced a similar charging issue to yours. Let’s see what we can find!

Hi Chris,

the first evening I tried I unlocked the car pressing the fob button but hadn’t opened the door. I plugged in the charger lead then the car automatically locked itself again as I hadn’t opened the doors. This was the day/night the charge didn’t work at all.

Hey ​@SarahEV,

Just curious, did this happen only on the first night, or has it happened a few times?

If you give the team a call at the number above, they’d be happy to help you figure things out and can run some quick checks behind the scenes. We’d love to hear what they say!

Hi Chris, I’ve only charged at home twice now via the Ovo Charge app. Second time was fine as I plugged it in after the car was unlocked and had just been driven. I will try again when it needs charging (has quite a long range ☺️) but will try when locked to see if it happens again. 

Hey ​@SarahEV,

Keep me updated on how it goes, and I’ll be available to support you if needed. I can also try to get someone from the team to take a look if it happens again.