Why is my Smart meter In Home Display (IHD) not showing any electricity usage data?

There do seem to be a number of people with issues concerning no electricity data accessible from the IHD (despite the ususal selection of checks, reboots, bright ideas, etc).  Mine (see above) is now with OVO Support, who are currently baffled but hoping to get back to me in a few days.  When they do I will post the outcome on here in case it is helpful to others.

For what it’s worth I don’t think` smart meter technology is currently reliable enough to do what was promised without breaking on a regular basis.  Poor Ovo have had to disable the more interesting features where you hook the whole thing up to yor WiFi and extract all the data directly to where you want to analyse it.  Having waited for the second generation of smart meters maybe there are a couple more years to wait before it all works properly.

I agree that smart meter technology doesn't seem to be up to the job.

When I was with ScottishPower (before I switched to OVO) I had a SMETS1 setup and I had similar problems and now with OVO on SMETS2 nothing has changed, still problems !

Thanks for posting @JCPW 

Have you see what @tony1tf and I have been discussing about this in the past couple of days over on this other Topic?

When you contact Customer Services about issues which we are discussing here on the Forum and that affect several customers, please try to give them the URL of relevant discussions.

What we’re experiencing with these various types of “missing data” faults, is probably due to a couple of different underlying software errors, but slightly mixed in with a few customers who have similar symptoms but for different reasons!

That’s why we’re also trying to discuss a better way to define and report issues to OVO.

The original method used by some customers to migrate usage-data out of the system via WiFi couldn’t be left intact. It would breach the security shell that surrounds the SMETS2 meter system.

But there are ways to implement a similar data-export at some point in the future. It will necessitate a change of IHD, and some secure procedure to pair that to our existing Communications Hubs.

When it was first installed, the smart meter IHD showed both gas an electricity usage. Over the last few months, only gas usage is being shown. 
 

all lights on the actual meter look ok. 

@parekhd   I have reported the exact same issue, in my case ovo are not receiving meter readings on the electric but they are receiving my gas usage data, so can you confirm the meter reading status for both against your ovo account?

Also my IHD reported kwh & 00p are do not match my actual tariff. Yours looks somewhat similar.

Confirmation of the same fault / symptoms will help to narrow down any underlying  issues.

Tom...

Hi. I don’t think this is the same issue. It looks like OVO are receiving regular gas and electricity readings from my meter. 
 

It seems the only issue is with the IHD not showing electricity. 

Hi @parekhd and thanks for clarifying this.

Please look at your Communications Hub on top of the SMETS2  Electricity Meter and tell us what pattern of flashes you are seeing on the LED indicators.

There is a Guide to diagnosing SMETS2 Meter issues here, and another one on the IHD here.

Post here again if you get stuck.

Hi. There are green lights flashing on the SW, WAN, HAN and GAS every 5 seconds. No MESH light. 
 

the red led is flashing every 10s. 

That sounds fine @parekhd. We don’t need to be concerned with the red light because that’s on the meter itself. We’re checking the WNC Comms Hub because that connects to your IHD.

The slow-flash pattern tells us that all is OK. In particular, there’s no fault on the Home Area Network which the IHD is also connected to.

(Don’t worry about MESH. You have an SKU1 and they don’t use any mesh network).

Your IHD also seems in good health because it shows the HAN signal at top-left and displays the correct time.

So the most likely reason for there being no electricity reading is a software error in the Comms Hub. It can’t be in the electricity meter itself because readings are still reaching OVO.

Go to the Help Centre where it shows the various ways to make contact. Choose one you’re happy with and ask Customer Services to send a RESET command to your site. Let’s see if that cures the issue.