Why is my Smart meter In Home Display (IHD) not showing any electricity usage data?

There are a number of other customers on the Forum this week stating that they have incorrect data being sent to their IHD. From what you describe, this is not the case with your unit. If the display is static, none of the 3 buttons makes any change, and it won’t power off, then I think this must be a fault within the IHD itself.

What about unplugging it from the mains transformer-plug and letting its internal battery run down?

That might be worth trying, because the internal processor would then be forced to restart when you next apply power.

Have you succeeded in regaining control of your IHD @Tiamun ?

If not, then we need to ask @BenS_OVO  for his advice.

Hi, no luck. The IHD finally turned off, and at least now is telling the time and giving gas usage. However, going online I can see that OVO are not getting electricity info either.

Normally I’d suggest a call, @Tiamun - but as we’re only accepting calls for emergency situations, for this please reach out to our social media teams:

We’re on Facebook, Twitter and our Help centre has online chat!

Thanks for the feedback @Tiamun 

I’m neither surprised nor disappointed that you have now observed no electricity readings being reported online.

This is still “early days” for SMETS2 Smart Meter technology and OVO will require these snippets of information in order to understand the wider picture. Have a look what I said over here on a similar Topic yesterday.

ihd not showing elec or dual fuel graphs etc after it rebooted itself yesterday.

account shows reading today from meter

Hye @mark17hp,

Do you have any error messages on the IHD? Is it just the graphs that aren’t showing, or is there anything else not showing correctly?

The more info we get, the more we’ll be able to figure out what the issue is and get it sorted for you!

Thanks,

Ed

hi...no error mssges..

no electric data at all but daily readings from meter uploaded to account

home button all i have is gas use from 8 april so lost previous gas data

  both now and dual fuel buttons nothing happens display shows gas used so far just as it is on home button

calendar button only gas usage back to 9 april  also gas usage today last week last month last year

ok button msg ‘elec meter initialised’ 

                     wifi not switched on

Hey @mark17hp,

I get the impression it may be a signal issue. How far is the IHD from both your gas and electricity meter? Are there any thick walls in between?

Cheers

If your gas meter readings are arriving at your IHD, but those from your electricity meter are not, @mark17hp , then all three devices on the wireless Zigbee network are operational.

Nothing on the current iteration of your Smart Meter installation uses WiFi, so you can ignore that.

Have any symptoms changed over this last weekend?

If you look at this other Topic, you’ll notice that I had problems getting data to my IHD on Friday (17apr) which mysteriously corrected itself by Sunday morning.