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Okay, here goes... Smart meters installed in June 2019, except they weren't commissioned until January 2020. Since then my meter readings are being sent hourly to OVO and my usage is visible online after 24 hours, but my IHD is only showing gas usage. I've asked the email team , about showing electricity usage on the IHD and after 16 days advised that they'd requested my IHD's firmware to be refreshed and I should wait 48 hours and turn my IHD off and on. I've tried this but after 3 days nothing has changed and I'm looking to try and resolve this before the anniversary of the installation (although maybe I'll get a prize for the longest smart meter installation?) Can anyone suggest a solution?

Many thanks

 

Hello,

 

I am hoping that this doesn't come across as me being dumb! However, I will ask anyway..…

 

So I have just had a new gas prepayment smart meter installed, with new IHD3-PPMID  module all set up.

Currently, it is only displaying the gas meter settings ( working fine) but isn't displaying any electricity readings as yet...is this normal?

 

For the record, my old prepayment electric smart meter was left on by the engineer and topped up with £15 emergency credit, even though it had £75 before today's installation. 

The electric meter is displaying the following message " searching for meters"

Is this something that will rectify itself overnight or is there an issue here?

All help is appreciated!

Regards,

 

Tom

 

Sounds to me like the IHD needs to be authorised again - OVO Support can do that if you reach out to them.

Thank you for the reply.

I took your advice and got straight on to OVO. Thankfully the issue has now been resolved.  Not totally sure what the problem was, however, after aending numerous photos and bother bits of information, the IHD is correctly displaying both gas and electric.

 

Once again, thank you.  Appreciated.

 

Tom

 

 

No worries, my suspicion is that the IHD was paired to the HAN, connected to the Comms Hub and authorised in the Gas Meter to get data from it, but not authorised in the Electric Meter yet. It’s usually a pretty easy fix - just run some SMETS Commands again and it normally resolves pretty fast after that.

Hi,

I am a Ovo PAYG customer.

My IHD shows “Waiting for Balance” today morning. I also notice a flashing connectivity icon on top left corner.  This has never happened before since I moved to this flat last year. 

 

Do I need to do anything to resolve this or will this start  working on its own in due course of time?

 

Thanks in advance,

Ray

Hey @ssray23,

 

I’m sorry for the issues you’re having,

 

This topic may have some helpful advice:

 

 

It might be that your meters have temporarily lost ‘HAN’ or ‘Home Area Network’. 

 

If this problem persists, I’d advise reaching out to the support team.

 

How to get in contact about my OVO Pay As You Go account

 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.
  • Or call us on 0330 175 9669 during the same times.

 

If you’re with Boost

 

Hope this helps

If it’s just a dropped link between your IHD and your smart meter @ssray23 , it’s worth going through the power down process to try to reconnect. 
You would remove power (mains and battery if fitted) from your IHD for at least 30 seconds. Then power back on and the signal to the meter will try to reconnect. 
You can also check your smart meter state by looking at the flashing indicators 

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