Why is my Smart meter In Home Display (IHD) not showing any electricity usage data?

Is it switching it off and on again ? 

I’ve switched it off and on quickly, switched it off and left it off for a few hours, moved it next to the meters themselves, nothing changes. The gas is fine, but the electricity side continues to say “waiting for data”. The engineer who fitted it all said it was quite common for the electricity not to show immediately, give it a few hours. I’m thinking he said that to get out of the house.

Basically, yes.

That usually means the electric meter isn’t responding properly. It’d require remote diagnostics to be sure though.

I had a reply from OVO support, saying they could talk me through it, I said that would be great, thank you. That was two days ago, still waiting.

I have the same issue, and have had no response and that was two days ago.  Electric is still showing ‘waiting for data’ and my meters are communicating with the network.  I even put my IHD on top of my meter, still the same issue. 

Please show me photos of your meters and IHD.

I have good links with Chameleon, Geo and Hildebrand so I might be able to diagnose the issue myself. I can’t fix it, but it’ll get you somewhere at least!

Thank you. I had a message from OVO support at 11am, wanted to check my email address, “as my user name is different to my actual name, when I’d already given them my name, address and account number. I’m fast losing the will to live.

I don’t know if this will help as you can’t see much from the meter (electricity) gas is all fine, and to be honest, the gas meter has been put pretty much on the floor, so can’t get a photo of it.but thanks anyway.

Sorry, here’s the IHD

Ah ha! Geo IHD’s are easy for me. Please grab all the Status Codes from System Status in the menu

This?

Note the cocodamol behind it, giving me a headache😂

The gas one says connected to gas meter

Got it!

It sounds like the IHD and ESME (Electric Smart Metering Equipment) aren’t talking properly because they aren’t allowed to talk to each other. The IHD might need to be paired again.

This is based on a secret document that Geo shared with me.

Any idea how to do that, cos it’s beyond me

And if they’re not allowed to talk to each other, why was I given this equipment. OVO support is worse than useless

It can be done with SMETS Commands by the Support Team. Just tell them your IHD is showing Status Code 28-1 which is detailed in the Geo IHD Codes manual that I have.

It’s merely a case of the pairing process not fully completing. It happens sometimes

Did you get my reply?

I did and I’ve already responded

Ok, it’s not showing this end. Thanks again

Ohh ok, that reply… It’s probably been swallowed by the moderation filters. Not much I can do until a moderator reviews it.

Ah, probably because I gave an honest review of the OVO support. I’ll say no more, except that you’ve been more helpful.

Hi, I’m sorry to be a pain, I don’t know how to contact the support team directly. Can you help, please?

https://help.ovoenergy.com for Live Chat or 0330 303 5063

Thank you again, I’ll try for the phone first on Monday. The live chat isn’t the greatest.

Hope you get the In Home Display paired up again this week, @Peakay. Anything caught by our spam filter should now be released.

Top advice as usual from the one and only bug blaster, @Blastoise186