Why is my Smart meter In Home Display (IHD) not showing any electricity usage data?

gas stop reading so only time is showing…

today gas is back…

unit working when installed located 1.5 mtrs from gas 2 mtrs from electric meters…

move to kitchen with electric 3 mtrs away and electric  5mtrs away

both situations IHD sitting on counter top at the same level as the meters ;  meters on outside wall only outside wall between meters and ihd

returned ihd to position as installed still not working other than gas reading

it all started when the unit seemed to reboot itself several times…

assume both meters use same communications channels to send readings to ovo and to ihd so...

please send a replacement ihd unit for comparison?

….  otherwise is there another make of ihd unit that will work with my meters they cannot be that expensive ?

The only item connecting to your IHD is the Communications Hub on top of your electricity meter. There is no direct communication link between the IHD and your gas meter.

You can’t just replace an IHD with another one. It has to be paired with your Comms Hub. This requires commands to be sent from OVO. The action of pairing has a timeout to prevent the link from remaining open.

The radio frequency used to communicate with your IHD is not the same as that used for OVO to retrieve usage data from your meters. Even if your IHD isn’t fully operational, it is still possible for OVO to correctly bill you for usage.

There have been a number of sites reporting errors on the IHD over the last weekend. They appear to have been resolved sometime on Sunday (19th Apr). I reported this here on the Forum.

My IHD3 has been working correctly most of the time for a couple of months.  Sometimes it loses functionality for a while but seems to fix itself before I do anything about it.  However, for the last two days the Now button and the elec/gas button have been disabled.  the coloured lights dont come on and I cant see current wattage display or any of the electricity readings both current and historical.  In settings meter info it will only show me the gas meter info, hence my theory that the IHD no longer knows about the electricity meter.

The meters themselves display as normal (i.e. all lights on except Mesh).

I have tried the usual switch off, wait a couple of minutes, switch back on routines, with and without battery connection.  It always comes back in the same state.

@JCPW I’ve moved your question over here, as there’s a whole bunch of useful info on the topics above.

I’d have a look over all of this info, but if you get nowhere with it, give us a call on 0330 303 5063. The advisers can talk through how we go about un-pairing and re-pairing the IHD, which could hopefully sort this for you.

They’re available 8am - 6pm.

Erm… @Ed_OVO I assume you mean

“… how we go about un-pairing and re-pairing the IHD”

as opposed to “disconnecting and reconnecting the meters”!

I mean, I know how to force a reset on the Communications Hub, but I don’t think we want customers snipping the seals and unbolting it themselves, do we?! 

Where was my head at then?? Thank you for spotting this one, @Transparent, I’ve updated that now to avoid any confusion!

Actually I’m not sure that @JCPW needs to do anything.

If you read what magic is being wrought by @BenS_OVO as reported here, you’ll see that he can induce an IHD comms-link to reset itself merely by sending a Read Command to the meters.

That’s one trick you won’t find in the tech manuals! 

Hi. A few days ago I noticed that my IHD no longer shows the gas standing charge:

My gas usage is being registered as I just had a bath a short while ago and the usage shows: 

I have seen a few glitches before but not where the standing charge has disappeared?!

Since this happened my electricity usage is no longer displayed on the OVO app:

Gas usage appears to be okay !?

Has anyone else noticed this problem !?

By the way the standing charge for electricity is being registered.

I’ve moved your post here, @MikeE, please check out the best answer. 

Thanks