Smart meters

Does the smart meter need to be plugged in all the time? As soon as I unplug mine it starts to beep practically straight away so is this the way they are meant to be? Cheers Jess 

Hello,Landis+GYR E470 electricity meter beepingPlease please help! Day two of this darn meter beeping and I can't even escape it because I live in a small flat! It's 1.35am... this meter is driving me nuts!On the digital display thing I've also increased the budget as per one of the conversations on here. This hasn't worked... It's still beeping.I've had the smart meter for a couple of years with no problems. I genuinely don't understand how to stop the beeping.Who takes responsibility for the unit? British Gas installed it but I'm now with BULB.Please please make the beeping stop!Thanks,Nirmita

Hello I am thinking about having a smart meter installed, but I have solar panels. From research online I understand that the smart meter British Gas use are compatible with PVs – which is great. But I would like greater understanding on the interface / the meter reading which will be displayed. So for example: - If I am using £1 of electricity an hour and its at night (no PV electricity being generated) how would that differ on the smart meter reading from using £1 of electricity an hour In the middle of a sunny day where my PVs are generating electricity. Would it display the same cost usage (still £1 per hour) – thus ignoring the energy being generated, or would it display a lesser figure taking into account the amount being generated by my PV? Thanks.  

When I joined OVO I didn’t get the lovely smart colour In Home Display they advertise showing your actual current useage, but a fairly useless Secure Pipit 500 black & white unit that defaults to a meaningless display of the total you’ve ever spent with OVO.  With the need to monitor energy usage more closely, can anyone recommend a good In Home Display that I could buy if necessary which shows as a default display the actual live gas and electricity usage?  Sadly, I can’t get anywhere with OVO themselves...

Hi everyone, I’m a former SSE customer who was moved to OVO in July and I’ve had nothing but problems with readings and bills since then. My latest problem is that the smart metre readings sent automatically and registered to my account are wildly inaccurate. Today’s registered reading from the smart metre for example was 3664 but the actual reading on my electricity meter is 3466. How is this so out?? 

I am looking for some advice regarding my elderly father's meter installation.My father had a letter from his supplier advising him that he needed to have a smart meter installed because the radio switching service that controls his off-peak storage radiators is expected to be de-commissioned next March. My father agreed to the installation and I arranged to be present.In the event, the installer declined to fit a smart meter on the grounds that there is an earth leakage trip switch on the supplier side of the meter (installed by the Southern Electricity Board in the 1970s) and it is now policy to install trip switches on the customer side of the meter. He suggested that we either employ an electrician to move/replace the trip switch or manage without the smart meter. He pointed out that the off peak switching is managed by a clock and so is not affected by the radio switching issue.I was surprised that the householder would be responsible for wiring on the supp

Hi All, I’ve been told by another supplier (pre OVO) that I couldn’t have a smart meter because of the way the houses in my small terrace (4) were set up. I was told that the engineer would need access to all 4 houses at the same time! Has anyone else heard of this. or could someone explain? CheersDome

Hi All, Started with OVO over a year ago moving from e.on.  So at the time of that move the tariffs sent to the meter by OVO were incorrect - VAT was added twice as I recall. I tried via customer support to get it fixed but to no avail.  I KNOW it does not affect the billing but it does affect the IHD budget/usage display.  In the end I forgot about it - it was roughly right. Moving to a new tariff in March (radically different) I hoped the update would fix everything :-) Well the electricity is now correct but Gas hasn’t changed from the incorrect ones of a year ago.  I raised this with Customer Service and Joseph emailed me “I understand that your In-Home Display (IHD) is missing some data. We have now sent some information to your smart meters remotely which should reinforce the connection to your IHD.Please allow 24 hours from receiving this email and then turn your IHD off and on again and keep it as close to your el

paid £26 for this ihd6, looks like it can’t be paired, rang my providor who said I needed and installcode, not something it came with. No looking at the ivie bud at another 54£ thinking i’ve paid 26£ on ewaste, are these ihd6 only work if sent by providor?

Hi I have a problem with my electric meter as it is an looped neutral meter I really want a smart meter but the most companies can’t change a looped meter could you maybe help me with this problem 

Hi,We purchased our property with solar panels a couple of months ago. The previous owner provided two readings, solar panel tall and solar panel export (meter) readings. I’m not sure where he took those readings from, would it be from the smart meter where i would normally provide my electric meter readings from? Or would it be somewhere else? I also have the below device (see picture), but the reading only shows import and not export. I’ve also contacted OVO asking them to explain what readings i need to provide and by when something i am still waiting for a response onthanks in advance 

I'd like to see and analyse the information my smartmeter generates.For example I'd like to see a trend graph showing use and cost by day over a number of days. I'd also like to analyse my use of economy 7 off peak units. 

I have noticed since the price change that my smart meter has not updated to show the new tariff rates and standing charges.  Thought I was doing well yesterday until I checked the app to see it was actually double the price that my smart meter was showing me. Anyone know how to correct this so my smart meter is actually useful? 

Can I pair a Geo Tri 11 moniter on an Aclara SGM 1312 electric meter and Aclara Uniflo G4SZV gas meter ?I understand That the electric meter is a Smert1 model with a Aclara SGC1311 Smart Communications Hub installed. Currently paired to Chameleon    IHD2-TS/IT 2017 Main reason i wanted to upgrade the monitor is so that I can wifi it over to an app on my phone and I know the TRi 11 monitor works on the app...Any thoughts would be greatly appreciated...

I have a smets1 Pipit 500 in house display unit which does not appear to show meter readingsDoes it not have this facility? Later models appear to be able to show the meter readings.

Dear Forum,Please does anyone know how to tell which rate is being used - so that I can see what times the Economy 7 changes to Day rate after the clock change  to BST please?Thank youSharon

had a smart meter installed recently on economy 7 tarrif with an in house display (camelion). the gas meter reading appears on the display but the electricity meter readings appear as 1 reading which seems to be the day and night rate added together. Have I got the unit set up wrong ? 

Why wont my Geo Trio II not connect with Aclara S1 meters - gets Error code S-21?

How long does it take for ovo to respond to emails on average?

I’m told that DCC doesn’t retain any historic smart meter data readings. However, I am informed that the smar meter itself does retain historic data but does anyone know how far back data is retained?I was also sent this:-There is also a third party platform called Energy IP and as long as the meter is communicating, they will hold all the historic data….Anyone know anything about them?Reason for asking…. trying to get a grip on data loss/errors when an energy company goes bust and erroneous data gets picked up and acted upon by the new supplier, often with disasterous results!

Hello, my smart meter is playing up electric all works fine but gas shows not money valueit must be sending meter reading to my supplier as they are still billing me but the value i have used per day is always £0.00the only thing i can find is when i go into the gas account it says waiting for CIN but electric account shows CIN:0000- this has been like it for months nothing has changed regarding wi-fi or positioning and worked fine for ages before this any help appreciated 

Hey everyone,First thing to say, I'm not with OVO yet - as I was with Green and could only get a smart meter installed since Shell took over, and obviously can’t switch yet - but based on my googling for smart meter issues, this is the forum to come to - so I'm hoping you can help on a technical understanding level:I had a smart meter installed last Tuesday. From 11:30 that night, the DCC started receiving data correctly and everything seemed fine… until Saturday morning at 9:30, when the DCC stopped providing data (I’m using Hildebrand’s Glow API, and n3rgy’s access as DCC Other Users to validate all this)As a software developer, I've been working on a library to let other devs read smart data via n3rgy or glow, hence why I had access to data well before my provider even processed the smart meter.All the lights on my meter (SW, WAN and HAN) are flashing once every 5 seconds, which suggests everything is normal in that regard and the signal strength is re

I have 30 or so zigbee home sensors/devices in my smart home network. I discovered when I added a new outdoor sensor and zigbee router near my smart meter that there is interference. Rather than change my home network to another 2.4 GHz channel I would like to switch off the HAN function of my meter entirely. I have a pipit display but do not use it.Is there a way to disable the zigbee HAN on the meter or remotely?

Hi, I had a Aclara Smets2 fitted in February 2021 and the OVO engineer informed me after fitting that there was no communication to the meter and it would therefore need an aerial before the smart function would work. Despite numerous attempts to get the communication aerial installed I continue to be told there are no engineers available to assist. Can I purchase an aerial and install this myself? Within the next 4-6 weeks I am having solar pv installed and need smart meter functionality. 

I had a smart meters fitted for electric and gas in August this year, since being fitted the gas meter had never given a reading( the electric has). I’ve had countless phone calls with customer support at OVO  with them trying updates remotely that didn’t work and then was told that an engineer would contact me to sort this out, but they was no way of saying when, I would just have to wait.when I made a complaint about this I was told that there was nothing else that could be done and that they couldn’t leave a complaint open so I must agree to what was happening.  I moved to ovo to be more environmentally friendly and thought by having smart meters I would not have to worry about readings! I have to say its been there worst experience I’ve ever had with an energy supplier and would strongly advise anyone else not to bother.