Are Economy 10 tariffs available yet?

Hi ​@Joanne10001 , E10 is problematic at the minute as it seems that OVO can’t easily sort the billing - they do offer it in certain cases but not generally at present (as far as I understand).

E7 should give you 7 hours of off peak electricity but the exact hours might depend on your location. Sometimes, it also depends on the type of meter you currently have.

https://plans.ovoenergy.com/

Any tariff with off peak hours needs careful consideration as you need to look at what power you might need to use outside the off peak times

I’ve had e7 for over 30 years , on a 5 hours overnight and 2 hours afternoon boost 

I then got my two rate smart meter where the ALCS controls my heaters as they have no timers 

I was then on E10 but EDF have now withdrawn this … so I need a tariff that will give me  a boost later on on the day as I have old style storage heaters and they are cool by around 6 pm without a boost 

So I’m stuck on what to do 

As far as I’m aware, the E7 timings are identical for all suppliers in a given region, so they should carry over regardless of supplier.

Would you like us to dig into this to be sure? If so, we just need to know what region you’re in.

I am in Newcastle , north east uk 

​@Blastoise186 is totally correct in that a supplier cannot cease a tariff unless they are unable to support it any more. In which case they must give you a tariff that leaves you no worse off financially. I suggest that you take that to them and see what they say or make a complaint.

Peter

I am in my 3rd complaint with them ..

it’s been a saga since march , I just want to move suppliers now , I have had enough 

Is there a document somewhere that this has been taken from?

Technically I will not be worse off ,but my home will be colder as my heaters won’t hold enough charge to see the whole day out 

What have EDF offered you? EDF are a nightmare just now with tariffs, prices and communication!

Are you still E10 just now?

I’ve got a chance to ask the Forum Moderators about your split E7 tomorrow, so I’ll see what they say.

Bear with me!