Are Economy 10 tariffs available yet?

As someone who has permission to visit that office from time to time, let me say this much.

A placard and a megaphone will have little to no impact in that location - there’s very little foot traffic and far too much traffic noise to drown you out. There’s also a small chance that some friends of mine might give you some shiny silver bracelets to wear too… Apparently they’re very fashionable but not the most comfortable, or so I’m told. Still, they’re very secure so you’d hardly risk losing them...

Oh, and the building is sound insulated, so you wouldn’t be heard inside either.

You should try a giant concert speaker setup instead. :D

@Firedog 

Nah….you will always be a tech guru in my eyes

Is it 100% definite that an E10 smart meter can be reconfigured to E7 AND correctly control the offpeak circuits in a dwelling?

May be yet another stupid question on my part, but read several articles today saying a change of meter may be necessary. Hope they are wrong

So sorry to hear this. I’d really like to know precisely what you mean by this, though, because there are time settings all over the place.

• The basis, on which all else should rest, is your Plan. This is where the type of tariff (e.g. Economy 10), its TOU rates and its timings are given.
    
• The meter’s TOU settings. This is what tells the meter when to switch the registers from peak to offpeak and back again. You can really only find out what these are by looking at the meter to see what the Active Tariff Price is at particular times, e.g. 06:30, 09:00, 14:00 and 21:00. This will confirm which plan the meter’s registers are set up for:
    

  Time	E7	E10
  06:30	Offpeak	Peak
  09:00	Peak	Peak
  14:00	Peak	Offpeak
  21:00	Peak	Offpeak

  
  It would help to know what the two registers (TOU Rate 1 and TOU Rate 2) were saying each time. This would tell us which register is peak and which offpeak.
    
• The meter’s ALCS settings. This is what governs the times your heating circuits are active. The second little icon in the bottom right-hand corner of the meter’s screen (labelled ıı ) will tell you the switch’s state, with o´o indicating open, i.e. inactive, off. When the heating circuits are active, the icon should change and may show o¯o or perhaps  LC1  or  LC2  or both, depending on how the ALCS is wired up inside the meter. 

If you could post pictures of the meter’s screens at the times I suggested, we’d be able to see which bit of your meter is back on E7 timings. Any change must have been triggered by something, e.g. a remote configuration by the OVO smart team. Did anything else change at the same time? Anything funny about your readings history, for example?

The more we learn about these cases, the more likely it becomes that we’ll be able to help others in the same sort of situation.

LOL are they taking the mick?

Just had an email from Ombudsman saying “As your case is now marked resolved, please complete the survey below and tell us how we did”

Jeez wept

@Tim_OVO 

Im still waiting for a call back from the ACR team whom i spoke to on Monday. Will probably chase this up after Easter, as chasing this today will probably put me in a poor mood ahead of Easter.

Thank you for the response though

Forget the part of my last post asking for current tariffs - found the relevant Ovo web page.

It appears Im being  charged the correct E7 rate albeit with a meter thats not properly controlling my flat

It also appears that I should move in with my mum lol. Her rates are noticeably cheaper in High Wycombe than mine in West London lol

@ChristopherS_OVO 

Well this afternoon I tried yet again to get a response from the ACR team re the post-Ombudsman issue I originally raised on 25.03.24

Phone was answered by a very young sounding girl who didnt exactly inspire confidence as she was really nervous. Twice she put me on hold for 10 minutes while she tried to find a case handler who could escalate matters.

Yet again I had to give details of the problem despite having done so before. I know this to be the case as she read back the notes of my previous phone call.

By the end of the conversation I was struggling to keep my cool as its such a waste of time on these calls, but ultimately not the girls fault. She then left me on hold for another 15 minutes, by which time I had to hang up and go out to an appointment.

Oh well….only another 43 minutes of my life wasted with Ovo. Very effective tactice though….leave people on hold so long they hang up in disgust

All I know is, if I treated my clients like you do your customers, I would have none left

What next?

I beg your pardon?

I was perfectly respectful and polite even after being dumped on hold for the second time with no explanation. I said in my post it wasnt the girls fault and I certainly didnt put her under pressure as you put it

As for “chill out a bit” I best not answer that. This was supposed to be the Advance Complaint Resolution Team, whom Im only having to deal with as Ovo didnt do their job properly since August 2023

Tell you what…..you ignore me and I will return the favour

Well ultimately Ive got to do all again next week for the third time, or just sit back and accept that Ovo can just get away with leaving me with a wrongly configured meter.

Theyve told the Ombudsman all remedies have been completed, and he just sits back and accepts their statement without getting confirmation from me. Consequently the case has been closed.

I cant even get away from Ovo because a new supplier wont take on another supplier’s problems…...so excuse me if Im peeved

You can’t just go from E7 to E10 in one fell swoop, that’s not how it works I’m afraid.

@kerryelaine100

Sorry I couldnyt reply sooner but have been away for a few days. Others can probaby advise your better but speaking as an E10 customer that ended up at the Ombudsman and still isnt sorted I would raise the following points:

(i) You say the meter is faulty. Has that been agreed with Ovo and what were the symptoms of it not operating correctly?

(ii) Does your meter switch between peak/offpeak at the correct E7 times of day?

(ii) E10 will probaly deal with night storage heaters better, but be aware, Ovo continually told me throughout my case that they dont support it.

(iii) E10 may well tie you to Ovo (if it works) as very few providers now offer it. If you wish to switch in the future your choices may be very limited.

Given your personal circumstances I would be speaking to Ovo, Universal Credit and Citizens Advice to see what help is available. Those sort of bills would be eye watering for any person, let alone somone suffering from disability. If you dont ask you definitely dont get.

Keep us informed and best wishes