Are Economy 10 tariffs available yet?

I’ve replied thank you 

Hi ​@Joanne10001,

Apologies but things are a bit delayed on my end. We’re currently experiencing issues with the sign up process for smart economy 10 as it’s not properly built yet. I’m waiting to see if we can get you manually switched over, however the person I need to speak to about this isn’t in until monday. I’m really sorry for the delay here, and I’d recommend checking with other suppliers whether they can take you on as economy 10 so that you’re not waiting around.

Many thanks for your patience with all this, and sorry that I’m not able to get this sorted for you immediately.

It’s ok , I’m going to switch to another supplier 

thank you for trying 

​@Joanne10001 good afternoon! I hope you’re well.

Just to update you, we could now switch you to OVO if you still wanted to - you’d be able to sign up online. You can find out more in this recent topic:

I know you said you were switching to another supplier, but if you did still want to switch to OVO at any point you’d be able to do so.

Best wishes,

Ben

Hi 

thank you for the message 

I did switch from Edf and I’m with octopus now , I still can’t switch to ovo , I have just tried 

Thanks for sending in the screenshot ​@Joanne10001 I’ll feed this back to our Product teams to see what they say. I’ll let you know when I’ve got an answer.

Hi Joanne, the reason you’re still seeing an error message is because the MPAN for your removed meter on the national database still shows that the supply is live. It looks like EDF never completely amended the national database.

If you did want to switch to OVO then EDF would need to further update the national database (ECOES). It needs to be EDF that does this, as they are still down as the supplier of the other (removed) meter.

I hope this helps.

Thank  you 

according to Edf this has been done 

I am with octopus now