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Best answer by Emmanuelle_OVO

Updated on 19/12/25 by Chris_OVO

 

Great question! OVO does now offer Economy 10 plans for the Simpler Variable Tariff. 

If you have a ‘complex meter’ type and are trying to sign up online, you may be invited to call up instead. 

Find out more about these meter types in this helpful FAQ:
 

 

We don’t currently offer fixed rate contracts for Economy 10, If this changes in future we’ll let you know 🙂

98 replies

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J
Newcomer
Joanne10001
Newcomer
August 8, 2025

 

Ben_OVO
Community Manager
Ben_OVO
Community Manager
August 11, 2025

Sorry ​@Joanne10001 this is very frustrating - we’d love to take you on board but the National Database (ECOES) has to be updated so it’s all correct, and only your current supplier can ensure that that’s done. 

 

If you can explain everything to them and it’s a complaint, maybe they could try and keep you on Economy 10 whilst ECOES is updated, so that you can switch to us once it’s all resolved?

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J
Newcomer
Joanne10001
Newcomer
August 11, 2025

I’ve asked them , but they did say last week that they sent the meter the updates , so I might change to E7 any time now unfortunately 

 

 

J
Newcomer
Joanne10001
Newcomer
August 11, 2025

Sorry ​@Joanne10001 this is very frustrating - we’d love to take you on board but the National Database (ECOES) has to be updated so it’s all correct, and only your current supplier can ensure that that’s done. 

 

If you can explain everything to them and it’s a complaint, maybe they could try and keep you on Economy 10 whilst ECOES is updated, so that you can switch to us once it’s all resolved?

Apparently it’s all updated and I am still on economy 10 

 

but I can’t change to ovo online , will I need to call ??

Blastoise186
Super User
Blastoise186Super User
Super User
August 11, 2025

Yes, you’d need to phone OVO for this - an agent should be able to do this for you.

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    J
    Newcomer
    Joanne10001
    Newcomer
    August 11, 2025

    I’m calling now 

    J
    Newcomer
    Joanne10001
    Newcomer
    August 11, 2025

    Advisor said no , I can’t have e10 ….

    Still showing two mpans she said ,

    I told her the system should have been updated as I no longer use of of them and it’s been decommissioned 

    can only go on single tariff ! 

     

    J
    Newcomer
    Joanne10001
    Newcomer
    August 11, 2025

    Said I could go on single tariff then went  the account went live , switch to E10 ..is this correct 

     

    i could not understand the lady very well to be honest and I’m not sure she understands me 

    J
    Newcomer
    Joanne10001
    Newcomer
    August 11, 2025

    My meter is giving me E10 timings via the ALCS  but my account is showing single tariff . Maybe that is why …

     

    so question is can the change be done ??

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    August 12, 2025

    Morning ​@Joanne10001,

     

    Sorry to hear about what sounds to have been a confusing call. I’ve sent you a private message, please get back to me when you can.

     

    Cheers!

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