Are Economy 10 tariffs available yet?

Sorry ​@Joanne10001 this is very frustrating - we’d love to take you on board but the National Database (ECOES) has to be updated so it’s all correct, and only your current supplier can ensure that that’s done. 

If you can explain everything to them and it’s a complaint, maybe they could try and keep you on Economy 10 whilst ECOES is updated, so that you can switch to us once it’s all resolved?

I’ve asked them , but they did say last week that they sent the meter the updates , so I might change to E7 any time now unfortunately 

Apparently it’s all updated and I am still on economy 10 

but I can’t change to ovo online , will I need to call ??

Yes, you’d need to phone OVO for this - an agent should be able to do this for you.

I’m calling now 

Advisor said no , I can’t have e10 ….

Still showing two mpans she said ,

I told her the system should have been updated as I no longer use of of them and it’s been decommissioned 

can only go on single tariff ! 

Said I could go on single tariff then went  the account went live , switch to E10 ..is this correct 

i could not understand the lady very well to be honest and I’m not sure she understands me 

My meter is giving me E10 timings via the ALCS  but my account is showing single tariff . Maybe that is why …

so question is can the change be done ??

Morning ​@Joanne10001,

Sorry to hear about what sounds to have been a confusing call. I’ve sent you a private message, please get back to me when you can.

Cheers!