Are Economy 10 tariffs available yet?

I'm sure its SLC22D of the Code of Practice and I'm trying to track down the document to confirm.

Peter

Edf have offered -E7 

their customer service is a joke , you never get the same answer twice , that’s why I am leaving them , even if thru offered me free electric I world still leave ! 
 

at the min , my meter is showing E10 pricing and my alcs is on E10 timings ! 
 

Apparently they are changing this asap they said !
 

that was 2 weeks ago ! 

Morning ​@Joanne10001 I hope you’re well.

I’m looking for an answer internally for you and I’ll be in touch as soon as possible.

Cheers!

Thank you 

can you also check about E9 or E10 

I really need a boost later in the day for my heating 

​@Joanne10001 I have an update:

We’ve recently put in place the ability for customers with economy 10 traditional meters to onboard to OVO via the online switching process. This would be on the economy 10 standard variable tariff.

However, for customers with smart meters, this is currently not possible. I’m going to do some further digging to find out whether we can onboard economy 10 smart customers over the phone. I’ll let you know when I’ve got an answer.

I had my smart meter installed in march , I was on E10 until July the 1st with Edf 

so it looks like E7 is my only option , is this  6 hours off peak  as I was told or 7 hours ??

E7 with OVO would give you 7 hours of Off-Peak per day, which is in line with what everyone else should be doing.

​@Joanne10001 here’s the full update:

• Customers with traditional economy 10 meters can sign up to OVO online
• Customers with smart economy 10 meters can’t sign up online currently, but can still sign up to OVO over the phone
• We can’t switch customers from economy 7 to economy 10
• We now offer fixed economy 10 tariffs as well as the standard variable

​@Joanne10001 if you’ve been switched to economy 7 by EDF then you can only switch to OVO as an economy 7 customer. My advice would be to try and get EDF to put you back on economy 10 just for the purposes of you switching to OVO. I can’t guarantee whether they’d do this of course but it’s worth an ask, especially if you’ve already got a complaint open with them.

Let us know how you get on.

I was told on the phone yesterday it was 12 till 6 am 

when I asked how was this E7 she just said that’s how it is 

I’m still on E10 but they are changing it they said 

I can’t change to anyone yet as they made mistakes with the database when  I got my new meter and it also looks like my mpans are still related even though ond has been decommissioned 

im waiting on them updated everything