Are Economy 10 tariffs available yet?

Thanks. Three-phase supplies are normally only needed where the power draw could exceed the ‘normal’ 15-25 kW. The old Superdeal may have required two separate supplies (and thus two main fuses), one of them controlled by the DNO for load-balancing purposes. Try asking National Grid ED why you have this arrangement and whether they can change it for you. Ideally, you would want a single-phase supply with an 80A main fuse so long as you don’t have (and don’t plan to get) any really power-hungry gear like an industrial-strength EV charger.

I've just moved to Octopus, I was dreading it but it took two days! My complaint with OVO is still with the ombudsman, they still haven't done any of things that he demanded apart from paying £200 compensation. I don't know whether to let it go, or continue the fight!
 

My OVO engineer is supposed to be contacting them in regard to our situation & I assume that we shall have to rebook a smart meter fitting after the DNO have visited. He did indicate that the meter might have to be one that cannot send readings, which seems a backward step to me!

You should probably just drop it and move on. Leaving OVO automatically closes almost all types of complaints and Ombudsman cases immediately, since it’s no longer possible to do anything with them.

The only types you can still do relate purely to the offboarding and getting your final bill sorted out.

Blastoise186, I think you are wrong. According to the Ombudsman, you are able to pursue a complaint despite leaving a company.

Not necessarily. As I said, most complaints are automatically terminated upon leaving the current supplier and/or closing your account for any reason, which can in turn terminate Ombudsman cases on the basis that a remedy may no longer be possible. It is definitely the case that the Ombudsman will abandon ALL complaints related to a supplier that goes bust or quits the market, regardless of status and regardless of circumstances. The rationale behind that is because said supplier would no longer be capable of implementing any remedies at all because it’d no longer be a licensed supplier (the license gets revoked by Ofgem as part of the Supplier of Last Resort Process because it has to be revoked by Ofgem in order to initiate SoLR).

Responsibility for complaint handling shifts to the gaining supplier once you switch away and they cannot access your historical complaints from elsewhere under any circumstances. Likewise, if you simply close your account and aren’t switching to a new supplier at the same property, then whoever is going to be the next customer can’t see nor touch your old complaints either, so there’s not much more than can be done with them unless it’s related to offboarding.

Sometimes the best thing to do is to know when to call it quits and move on.

Hey @pegem & @Blastoise186, 

I wanted to give some further context regarding how complaints work. We would still seek to resolve a complaint either directly with a customer or through the Ombudsman Service, depending on the complaint's path. If a customer chooses to switch away to another supplier with an open complaint, they can do so, and we'll still communicate with them. When a customer complains, they're given a complaint reference number that is unique to that complaint. 
 
If the Ombudsman issues remedies for a complaint, we may be limited to actioning some of these depending on the complaint's open/closed status. In @pegem's case, you referenced a financial offer that's been presented, and if that's accepted, it'd be sent via cheque as there's no open account to pay this into. 
 
I hope this helps you understand how the complaints process works.

Final got my credit balance back from OVO, took two days to transfer and 6 weeks to get refund! Octopus are a dream to work with! Took two  Glad all the problems cause by OVO are over! 

So long, and thanks for all the fish!

HHGTTG, 

Hi @pegem,

I’m sorry to hear this but I’m glad this has been resolved for you.

I live in Fife, Scotland - does OVO Energy do Economy 10 meters ? I am with Eon Next with an Economy 7 meter.