Are Economy 10 tariffs available yet?

I had my smart meter installed in march , I was on E10 until July the 1st with Edf 

so it looks like E7 is my only option , is this  6 hours off peak  as I was told or 7 hours ??

E7 with OVO would give you 7 hours of Off-Peak per day, which is in line with what everyone else should be doing.

​@Joanne10001 here’s the full update:

• Customers with traditional economy 10 meters can sign up to OVO online
• Customers with smart economy 10 meters can’t sign up online currently, but can still sign up to OVO over the phone
• We can’t switch customers from economy 7 to economy 10
• We now offer fixed economy 10 tariffs as well as the standard variable

​@Joanne10001 if you’ve been switched to economy 7 by EDF then you can only switch to OVO as an economy 7 customer. My advice would be to try and get EDF to put you back on economy 10 just for the purposes of you switching to OVO. I can’t guarantee whether they’d do this of course but it’s worth an ask, especially if you’ve already got a complaint open with them.

Let us know how you get on.

I was told on the phone yesterday it was 12 till 6 am 

when I asked how was this E7 she just said that’s how it is 

I’m still on E10 but they are changing it they said 

I can’t change to anyone yet as they made mistakes with the database when  I got my new meter and it also looks like my mpans are still related even though ond has been decommissioned 

im waiting on them updated everything 

Sorry ​@Joanne10001 this is very frustrating - we’d love to take you on board but the National Database (ECOES) has to be updated so it’s all correct, and only your current supplier can ensure that that’s done. 

If you can explain everything to them and it’s a complaint, maybe they could try and keep you on Economy 10 whilst ECOES is updated, so that you can switch to us once it’s all resolved?

I’ve asked them , but they did say last week that they sent the meter the updates , so I might change to E7 any time now unfortunately 

Apparently it’s all updated and I am still on economy 10 

but I can’t change to ovo online , will I need to call ??

Yes, you’d need to phone OVO for this - an agent should be able to do this for you.

I’m calling now 

Advisor said no , I can’t have e10 ….

Still showing two mpans she said ,

I told her the system should have been updated as I no longer use of of them and it’s been decommissioned 

can only go on single tariff ! 

Said I could go on single tariff then went  the account went live , switch to E10 ..is this correct 

i could not understand the lady very well to be honest and I’m not sure she understands me 

My meter is giving me E10 timings via the ALCS  but my account is showing single tariff . Maybe that is why …

so question is can the change be done ??

Morning ​@Joanne10001,

Sorry to hear about what sounds to have been a confusing call. I’ve sent you a private message, please get back to me when you can.

Cheers!

I’ve replied thank you 

Hi ​@Joanne10001,

Apologies but things are a bit delayed on my end. We’re currently experiencing issues with the sign up process for smart economy 10 as it’s not properly built yet. I’m waiting to see if we can get you manually switched over, however the person I need to speak to about this isn’t in until monday. I’m really sorry for the delay here, and I’d recommend checking with other suppliers whether they can take you on as economy 10 so that you’re not waiting around.

Many thanks for your patience with all this, and sorry that I’m not able to get this sorted for you immediately.

It’s ok , I’m going to switch to another supplier 

thank you for trying 

​@Joanne10001 good afternoon! I hope you’re well.

Just to update you, we could now switch you to OVO if you still wanted to - you’d be able to sign up online. You can find out more in this recent topic:

I know you said you were switching to another supplier, but if you did still want to switch to OVO at any point you’d be able to do so.

Best wishes,

Ben

Hi 

thank you for the message 

I did switch from Edf and I’m with octopus now , I still can’t switch to ovo , I have just tried 

Thanks for sending in the screenshot ​@Joanne10001 I’ll feed this back to our Product teams to see what they say. I’ll let you know when I’ve got an answer.

Hi Joanne, the reason you’re still seeing an error message is because the MPAN for your removed meter on the national database still shows that the supply is live. It looks like EDF never completely amended the national database.

If you did want to switch to OVO then EDF would need to further update the national database (ECOES). It needs to be EDF that does this, as they are still down as the supplier of the other (removed) meter.

I hope this helps.

Thank  you 

according to Edf this has been done 

I am with octopus now