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Best answer by Emmanuelle_OVO

Updated on 19/12/25 by Chris_OVO

 

Great question! OVO does now offer Economy 10 plans for the Simpler Variable Tariff. 

If you have a ‘complex meter’ type and are trying to sign up online, you may be invited to call up instead. 

Find out more about these meter types in this helpful FAQ:
 

 

We don’t currently offer fixed rate contracts for Economy 10, If this changes in future we’ll let you know 🙂

98 replies

Blastoise186
Super User
Super User
July 21, 2025

The primary one overlooks the Treehouse in OVO’s Bristol office, but some agents work remotely around the UK or at the other offices (Glasgow/London).

A spill-over is offshore, but they’re pretty good overall. However, due to certain flags on my account I’m almost always routed to UK agents.

If you were to chat with the smaller teams like the Charge Anytime team for example, there’s a 99% chance you’ll land on a UK based agent.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
Community Manager
Community Manager
July 21, 2025

Hey ​@Joanne10001 

 

I’m glad to see a couple of our volunteers have already stopped by to offer you some helpful advice.

 

Do let us know how you get on speaking with the Support Team, hopefully they’ll be able to sort you out with a tariff that works for you.😊

Currently Playing: She's Electric
Rank 4
August 1, 2025

All very odd. I went on to an Ovo smart meter in March with E10 & all appears to be working ok. Tariff changes on time with correct figures. No real test as yet with using our storage heaters regularly due to summer months but briefly on last March & seemed to be working when switched on. What more can I say.

Just noticed that Ovo have last week sneakily increased the tariff rates for their 1 year loyalty fixed rate E10 just as I was about to change from variable to fixed! 2 changes since end of June, so much for the once every quarter adjustments!

Newcomer
August 1, 2025

Just been told I can’t get a quote , even thou EDF have assured me I only have one mpan now 

Newcomer
August 1, 2025

just Been told I can’t have E10 and I can only come over as a fixed rate for both , and Then an engineer with come into my house and change my meter to make it work for day and night 

 

I have a new smart meter already 

 

 it looks like that system is still showing to MPANS i think … 

 

Can  anyone help me !!! 

 

EDIT , EDF have admitted this ,( the meter was installed in march , I have been fighting with them since them about this issue! )
 

 

 

The MPANs will always appear in the national database, but the issue seems to be caused by the de-energized meter still being linked to the active meter in the database. This linkage is likely preventing any new supplier from taking over. I have submitted a request to have these meters unlinked, and the update should be reflected within the next few days.

Nukecad
Super User
Super User
August 1, 2025

Just noticed that Ovo have last week sneakily increased the tariff rates for their 1 year loyalty fixed rate E10 just as I was about to change from variable to fixed! 2 changes since end of June, so much for the once every quarter adjustments!

The fixed rariffs being offered change all the time in reaction to what the costs for the next year or 2-years are expected to be.

It's not sneaky you just have to keep an eye on them if you are thinking about fixing.

At the moment the OVO offered tariffs are changing round about fortnightly and sometimes more often as the futures market for energy changes, and factors like how Ofgem set standing charges*.

Fixing is bit of a gamble by both sides, the supplier gambles they have their predictions right, the customer gambles they have picked the right time to fix and that rates won't go down during their new fixed period.

PS. I have just renewed my 1-year Fixed Loyalty on the 28th, if I had done it a week earlier I would have got slightly better rates and standing charges, there again if I had waited a day later then the standing charges would have been higher because they changed on the 29th.

*PPS. Standing Charges are expected to rise quite a bit in the next Ofgem announcement, and probably the one after that too. (So fixing now is most likely a good gamble to take because I only see the offered fixed tariffs going up from now for a while at least).

I said, Hey - Watts going on.
Firedog
Super User
Super User
August 1, 2025

*PPS. Standing Charges are expected to rise quite a bit in the next Ofgem announcement, and probably the one after that too.
  

Policy Update: Warm Home Discount | Ofgem (posted today, 1 August 2025)

The WHD scheme expansion will cost every household an extra 4-5p/day, around £17 a year on the standing charge. I think OVO’s fixed-rate plans have anticipated this and other increases for some time:
 

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Rank 4
August 1, 2025

It is beyond me why a standing charge for a fixed rate tariff should be any different from that of a variable tariff! Must cost the same to supply, whatever tariff one is on!

Nukecad
Super User
Super User
August 2, 2025

With the standing charge on a variable rate tariff can change every 3 months.
With a  fixed rate tariff the SC is ifxed and won’t go up or down for the duration of the fix.

So while the SC on the fixed tariff may be higer than on the variable tariff at the start of the fix by the middle and/or end of the fix it may be much lower.

That’s all part of the gamble.
You are taking a fixed rate with a slightly higher unit rate and/or SC than the variable rate now, in the expectation (hope) that unit rates and/or SCs on a variable tariff will inclrease to above what you have fixed yours at.

Usually it’s a good gamble to take, at the moment it’s certain that SCs are going to rise quite a lot for those who haven’t fixed.
Seeing that Offgen announcement the quoted fixes will probably change upwards again this week and the SCs will remain higher for the next 12 months (at least).
I for one am glad that I fixed mine before that announcement.

I said, Hey - Watts going on.
Newcomer
August 7, 2025

Just called in , and was told that E10 is not available, and that the E7 is only 6 hours off peak from midnight to 6 am 

 

is this information correct….

 

i am wanting to change from EDF to a suitable tariff for my older style storage heaters