My OVO energy

Hi all. Sorry, I'm only able to ask questions here atm. I made a phone call and the line at the other end (after a considerable wait but at least able to hear the wait music) was far too poor to be able to hear anything. I think she was trying to suggest chat, hard to tell with the line so very bad, but despite now trying 3 times it keeps telling me there's no one to talk to me, so phone in. Round in circles. Frustrating to say the least. Anyway...…Our current fix ends in sept, 7 days before the new price cap will be due. There are some fixes which for various reasons we are thinking about, but as you can guess they are eye watering! However, I have some queries about them so I'm hoping there are some OVO employed bods around here somewhere. The drive tariff is ridiculous quite frankly, but I'd think about it if we can find out if the Anytime add on is still available, and how much would the price be on that when smart charging. That's what we have now. Also, are there any time of use

The gas supply to our apartments has been disconnected awaiting repairs.  Do I have to pay standing charge during this period?

My SMETS1 Secure Pipit In Home Display (IHD) has a persistent problem in which it is unable to display gas usage statistics.On power up the IHD display unit powers up as normal and connects to the HAN. After 2-3 minutes it downloads data from the external gas & electricity smart meters and then successfully displays current energy usage and yesterday’s consumption stats for both gas and electricity. Everything behaves as expected apart from the “History” display section. The “History” display for electricity usage is 100% fine. This shows up-to-date electricity usage stats. All is as expected.The “History” display for gas consumption however is out of date and faulty. This doesn’t show any hour-by-hour gas consumption figures for today (only the cumulative total). The history figures shown are those for a 12-month period which ended many months ago and the display has remained “stuck” in this incorrect state since that date. I have checked the gas smart meter itself and this displa

My 16 July bill is going to have a zero balance. At current rates - I’m on a variable tariff - I expect to use roughly £80 worth of gas and electricity per month from now to mid-October, then £140 per month from mid-October to mid-April, then back to £80 per month over the summer. Therefore, £1320 in total.£1320 divided by 12 = £110 per month. Now, OVO’s system seems quite happy for me to set my monthly direct debit to £110. But if I do, this is what’s going to happen:  That is to say: every year going forward, five of my monthly bills will be in credit, five will be in debit, and two (for July and January) will have a zero balance.My question is: is OVO fine with this, or will I be hassled - and my account end up in collections - when my account goes into debit in February?

Hello, I've just joined OVO from British Gas as of today and I've been asked to provide a meter reading. I'm not sure whether I need to do this, as I have a smart meter, but if I do, how do i do it? I thought I'd managed it, but the readings are not being accepted 

I am asking this on behalf of a relative who is in her 70’s and partially sighted.She replaced her night storage heaters over a year ago to Rointe kyros heaters.She unfortunately did not speak to SSE /OVO about this change so has been on the Standard SuperDeal tarriff all winter and so has been paying 44.55p per KWh to use the heaters during the day.   Her bills have are not affordable.   I only found out about this when I called her on the phone the other week and she said she was feeling rather depressed, because she has just been asked to increase her monthly direct debit.  Having looked at her bills, I suggested she should be on the simpler energy tariff at 30p per KWh.    As I am not the account holder I asked her to call customer services to help with this.They said she could not move to this tariff.   After an hour on the phone, she was very confused by the whole situation.My question is; can she move to the simpler energy tariff or does she need a new meter installed.

I have MELCloud linked to my Mitubishi Ecodan air source heat pump.Recently I lost the internet connection and cannot establish a reconnection.My connection is via Access mode as my router does not have a WPS button.I am able to complete the process for reconnection correctly but it does not connect.I have previously been successful and there are no changes to my home network settings.I am wondering if;the MELCoud server is down?or if I have a non standard password to my home wifi network - it includes a ’ and has a space in it?Any help with reconnecting to the internet would be useful.

We all know the price of energy is gas and oil is increasing and for some reason the price of renewable electricity is being hiked up too but why is my Standing charge going to increase from 22p to 37p when my current plan expires?  This seems like extortionate opportunism by OVO and i would like them to justify it .  The online option to contact them has been removed so I am trying this forum for an answer.

So it looks like the Power Move is on its way again. What's everyone's thoughts about it this time around? 

I have just had a solar panel system installed.It has a 6kw inverter and potentially 6kwh generation from the panels.I have an 8.5kw shower and when I use it the shower takes a lot of electricity from the grid even when the battery is fully charged. Is this normal or is there something wrong with the system set up?Advice would be very much welcomed Many thanks,Jackol

I have recently moved and my daughter is now paying for OVO energy at my old address.I was told I was due a cheque for a refund.I received a cheque this morning, but it is in my daughter’s name, not mine.How do I solve this?

Need help. I just moved in a property with pre-smets l+g e470 meter, could anyone help me on how to do the meter reading? As I need to provide the meter reading now.  Many thanks! Ellen

Until a few days ago my OVO App displayed both my electricity usage in kWh and the cost of the energy used daily/monthly etc. I was able to toggle between kWh and £ as required, however this feature is no longer displayed and I can only view abbreviated information in kWh only.I have re download the app on both my iPhone and iPad but to no avail. Is there a bug in the app?As I live in a rural area with no gas supply, being able to monitor my usage costs is important. Unfortunately, my smart meter display stopped working many months ago, and despite numerous emails, sending photos and endless phone calls no replacement was forthcoming.  Please help, I’m getting very fed-up now! Thank you. 😊

Bereavement FITSHi there,  hoping someone can help advise if they have been in a similar situation. My father passed away in Novemeber last year and I have been trying to get the OVO Team to get the account put into my name (create an account and transfer) I filled in the transfer form but have had nothing back for months now. I called and called “your account is going to get created soon” but nothing. I just had a cheque sent to me in my fathers name. This is all becoming a little disressoing!Kind regards,Jon.

My electrical supply regularly trips but it is only the main isolator switch that trips not any RCDs in the consumer board.I am told that the existing isolator switch is probably faulty and OVO consider that this is chargeable item.Surely OVO have a duty of care to replace their own faulty equipment? I do not own this and it is existing equipment- is this correct that I should pay?

Hi,I noticed from my online account that I am currently in credit by about £700. I messaged OVO via their chat facility to ask if I could be paid back that money. The person who then reviewed my account told me that my gas meter was not sending usage data, as it had not been activated!        I had this problem when I was with SSE - I contacted them twice about it, both times I was told it had been fixed. Also that I would not be charged for any previous usage. The meter was fitted in early 2020 when I moved in to my current property, as I inherited a top-up meter from the previous tenant. I was not informed of this by my landlord, which was quite annoying, and got both gas and electricity meters changed as quickly as I could. From March 2020 to November 2021 I was physically not present in the flat, as I was in Wales looking after elderly relatives.        The person I spoke to today via OVO chat said that SSE had not provided them with a meter reading for my account prior to the hand

Recently I signed up to Ovo energy and input the address incorrectly and forgot to include that the property was a flat. This flat has a different NMI than the original property. I need to change my am supply address on OVO but currently the phones at Ovo are not receiving any calls and I have not had an email reply.  Would it be best to cancel my account with Ovo, which would be within the 10 business days of signing up), try using the switching properties, or another idea.  Any help would be much appreciated.

After installing solar and a battery system I have changed supplier from Ovo to Octopus. However, my Ohme charger still thinks my tariff is Charge Anytime and will not allow me to change the tariff. Ohme say this is an issue that Ovo need to resolve by releasing my charger from their Kaluza platform. Two conversations with Ovo have resulted in two answers:First convo: “Since my energy supply account has been closed there is no reason why I should not be able to enter a new tariff.” Second convo: “We are awaiting an upgrade to the app. Until we get it you are stuck. Sorry, we can do no more.”Sadly, this situation with each blaming the other was predictable but that makes it no less frustrating! Is there any wisdom in this community that may shed light on the matter? 

Hello It should be obvious but what is todays daily standing charge for electricity only?Just the pence per day that I can be charged pre tax.Thankyou Vamatex

I payed a bill of £87.36 via Santander on 20-2-2023.which went into the wrong account number.Since then you have told me to sent a copy of the bank statement,which i did,on 6-5-2023.to 1 Rivergate,Temple Quay,Bristol,BS1-6ED…. Which Adam siad you have received,But on a new bill today...the amount is still on..Also a fine of £10 for non payment. This is now going on for nearly 5 months.Which Ovo have sent.I am in Bad credit… I have rang 5 times..but getting nowhere.Hope you will be able to help.

Tenants moved into my property on September 9th. I told OVO. My account still exists & I am obviously being billed for my tenants. What is going on?

I am not complaining as I know it will probably resolve over time. Just curious. I am a ‘new’ OVO customer having been switched less than 2 weeks ago. I have a healthy (by which I mean too high) balance which I was intending to address in a couple of months (the time after which OVO say they will review my monthly payment). We are all electric by the way. Today I received an email from OVO that said my monthly payment would reduce to £90 from the current. Currently we are running on minimal power - central heating is off, it has been very sunny, my solar panels have been working hard and we have switched off all unnecessary equipment. Even at that level a weekly payment of £90 wouldn’t be enough but this house will eat power when it starts to get cooler. As I said I am happy to let things flow as I have a good balance that will absorb the next bill or two but I wonder if this is a problem that has been encountered before.    

Can anyone explain what’s going on here?Opening balance was £335, we used around £90 worth of electric/gas combined (£66 government payment was taken off this, hence the £22 charge), I paid £150 so by my reckoning the balance should have gone up by around £125.It hasn’t though - they seem to have then deducted the £66 again.Does anyone know why? Do I need to contact them or will it right itself?

We live in a first floor flat and have an EV. I’d like to charge it overnight - that’s the greenest electricity. I’d be happy with 3kW per hour as 9 hours charging would give me 27kW or 100 miles. I need to get the electricity down the stair well, out the front door and across the pavement. Does anyone have a solution or suggestion?PS to make it worse our home is in a conservation area