Hi,
The electricity readings on the OVO website have started to look funny. Here are July and August. July looks fine. August looks wrong. (Half of May and June is also wrong)
Any ideas?
Thanks.
Mike
Updated on 28/03/25 by Ben_OVO
Smart meters need to be set to daily or (better) half-hourly readings for you to have the most detailed Usage data on your online account and app. Our Support Team can change the reading schedule for you 😁. The online/app Usage pages will provide accurate data as long as your meter is sending reads. If any readings are missed, or if the meter stops sending reads altogether, then the Usage data won’t be accurate for that time.
Your meters can drop their connection now and then which is what appears to have happened to yours. That’s why some of us also use authorised third party apps which can sometimes help.
It is your meter readings at the beginning and end of your billing cycle which determine your bill of course but the daily info can also be helpful.
The Hugo feed in particular is very good at recovering missing data slots from the central data log (DCC). These are not accurate enough to add together for total usage (nor are OVO’s) but are good enough as an indication of usage
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
