My OVO energy

Hi there, having been surfing this forum I can see that Ovo/Secure have started migrating Secure Liberty 100 meters to the SMETS2/DCC system, but that it will take up to October 2021 to be completed. All sounds really odd when it’s an OTA upgrade by all accounts - just pump it out??Anyway, is there any way of finding out if my meters have been transferred to SMETS2/DCC, or is it luck of the draw when changing supplier and the new supplier either gets readings remotely or doesn’t?I think it’s time I looked around as my deal is coming to an end but meter reading is a royal pain so want to try and maintain my remote readings functionality but not be stuck with the list of suppliers that can read an OVO-installed SMETS1 Liberty 100. Wasn’t this meant to improve customer experience?Many thanks

 1st Photo (Top): Night Element Re-Setter. 2nd Photo (Middle): Dial - Taken At 1.15pm. 2nd Photo (Middle): Dial - Taken At 1.15pm.   3rd Photo (Middle):  Wall Switches For Night & Day Elements 4th Photo (Bottom):  My Meter. HelloPlan: 'Simpler Energy Economy 7'.I  hope the attach

elderly person living alone, limited usage have had 2 letters saying my direct debit will go up to £149 per month if I refuse a smart meter, can they do this.I understand the direct debit may have to go up because of increase in energy rates thank you

I cannot make up my mind about getting a smart meter. I quite enjoy reading the meters every month and sending the readings to OVO via my account. Anyway, does OVO provide a financial insentive to their customers for switching to a smart meter? Is there a cheaper OVO tariff for cutomers who have elected to switch to a smart meter? I imagine it must reduce the admin for OVO to manage their customers who have switched to a smart meter as OVO doesn’t need to email their customers to ask them to provide meter readings, as well as sending round a guy to read the meter periodically?

HiEventually getting round to installing solar panels (various delays from all sides) and we are being asked by installers: -“Is your three-phase smart meter (Aclara SGM1433-B) a ‘Vector Sum Supply Meter”?Does anyone know how we find this out as the Aclara documentation doesn’t seem to confirm one way or the other…Thanks 

Firstly. I should point out that I work on the technical side of smart metering so I do know a lot about the system and how it works.I originally had smart meters installed by OVO in April 2021. I live in the CSP North region, so that means Arqiva radio network Comms Hubs (EDMI). The Comms Hub did not have a signal at that point but I believe this is reported and DCC then have to address the coverage issue within 3 months. 3 months later, no improvement, but I left it for a while. About 9 months later, I noticed that the WAN LED was indicating a connection (LF flashing), but no HAN connection to the meters. I then had another visit from OVO who ripped all the existing meters off the wall (new asset provider) and recommissioned the whole lot. The service requests to add the electricity meter did not complete and I am now left in the same situation. The WAN is showing as connected. I know how to join the electricity meter and can probably work out how to join the gas meter. How

I have a digital economy 7 meter I had to give my old supplier 3 readings, I press a red button and I get the 1st, press it again I get the second press it again I get the third which is the total of readings one and two however it doesn’t say what readings one and two are and which one is the economy 7 reading and I can’t find anywhere on ovo where to enter them

We have a 12 panel array which is feeding into our  Pylontech US3000 battery. On a good day like today our battery is 90% full the panels are producing 2.97kwh. As our usage is low at this time, 2pm, the energy produced by the panels is being fed into the grid. we are just about to go onto a new tariff paying 44p/kwh   A new Pylontech US5000 battery will cost £1400. Is an additional battery worth investing in? Not sure how to work it out. We are currently producing between 1/3 and ½ of our daily usage   This obviously goes down considerably in winter months between 1-3kWh depending on the weather.All our hot water at this time of year is coming from the panels via a solar iboost to an immersion heater Summary, half our production on a sunny day is being fed to the grid. What can I do? How many batteries would I need. 

I have permission from Network Power to install 9 kWp on my roof and they said to contact OVO to let them know. I cannot find where to contact let alone who to contact, is there anyone who can help on this forum.

I applied to change my Provider through Uswitch at the end of July. I have been informed by my intended new Supplier that the delay is entirely caused by Ovo failing to amend the database. This has dragged on for ten unneccesary weeks, if anyone knows how I can move this along and switch away from Ovo I would be really grateful. This has been dragging on far too long and I was assured that it was a simple process that would probably only take a fortnight.

I have a 3 Phase supply to my house. Years ago it had a commercial site here hence the 3 phase. I get humongous electricity bills. Scottish power have finally said they a have been billing me incorrectly. Before all this lockdown they were ringing every week for a reading. Told me to cancel direct debit to them until they could sort it out. For the last two weeks I haven’t been able to speak to them ..no one in the call centre because of covid19. I have been taking the reading and keeping them. I took a reading last week the top figure was 563999 this week it is 564696. Does that mean I’ve used nearly 700 kw ? Surely not !! There are no decimal points on my display but I’m praying that the last digit is ignored on this type of meter and the usage is 70kw which would be about right because there is only Me and my husband living in the house. Oil for cooking (aga)and  oil central heating.  Anyone out there help me on this one ?  Kind regards  Fiona

One of the great features of the OVO Forum is the HUGE catalogue of questions and answers that have built up over several years, and we’re always open to more. :)When you ask a question, it’s very likely that another member will reply fairly quickly, or sometimes lots of us might stop by. So, what can you do when you’ve found the perfect answer and want to say thanks?

I was sent my refund in the post as a cheque. Only the cheque is printed at the bottom of the letter that was sent. In order to cash my cheque I need the reverse but there is nothing on the other side of the paper. How have others dealt with this?

I check my meter readings and usage figures on a daily basis. Since 6th April that data has not been updated online (browser) or through the app. Something is being accumulated and increased daily against the 6th instead of spreading over subsequent days as it should. Half hourly data is, of course, missing.Here is a picture from my IHD for the 6th. Note that WAN and HAN are connected and daily data is displayed for every day on the IHD. So for the 6th my total energy usage is a plausible 29.30 kWh.Now if we look at my online data it is a shambles. I have not changed plan/tariff since fixing last September, but something has gone very wrong. I assume it's just me as I've looked for other reports and found none, but online message chat-bot refuses to open and phones are closed so I'm stuck with posting here.

If you do request to switch to Single-Rate, your Smart Meter can be updated remotely via SMETS Commands, so you won’t need to have it replaced or have an engineer visit to disable Economy 7 mode. I hope this helps. If you need any more advice on what Economy 7 is or what it means, we’ve got some great guides on the Forum like this one. But if you’re still confused, feel free to ask. :)  I'm sorry, I'm not with OVO, but a Google search for my problem brought me here and I think this is the answer I was looking for! My tariff is currently single rate, but un

Hi, I had the new SMETS3 meter and In-Home Display (IHD7) installed and just been told by OVO that you can only see the night rate and usage on either of the devices if you look at them when the rate changes which is midnight or 1am depending on where you live.That isnt a useful feature if you want to track previous days/weeks usage during waking hours to improve usage efficiency!!Does anyone know if there's a way around this please.Cheers. Karl 

Good morning   We currently have a 3 phase supply with a Landys Gyr meter    We added solar a couple of months ago but have realised the meter isn’t billing us correctly for our net usage   Instead it bills us for import on any phase, even if we’re exporting on another phase.   weve been told by Ofgem tte meter needs to be compatible with “Vector sum metering” which our current model is not.    Our current supplier (Bulb)  cannot supply the correct meter so have advised us to move.    Before we change we’re looking for a supplier that will supply the correct meter. We’re aware smart meters aren’t yet available and we don’t want one anyway. But there are plenty of normal meters which perform this funxtionality   Can you let me know if Ovo can fit the correct meter if we move to you?   Thanns    

Please help, my smart meter doesn't show any readings. It doesn't matter what button I press or how many times I press it, or what sequence, it doesn't work. I have followed the advice on here from Jess (we have the same meter) but mine shows no numbers at all. It just says meter initialised. Apparently Ovo hasn't had a reading since last October and require one.Holly

I always used to pay my previous supplier with cash via a payment slip at the bottom of the bill at their local bank.I wish to continue this method of payment with OVO my new supplier.My current OVO bill to me does not advise or enable me to do this.Please let me know how I can pay my OVO bill with cash at their or any bank please.Regards, 

Hi,I signed to Loop Energy earlier this week to better see my usage and simulate solar/battery on my house.  It synced around 30 days of data from January/December and then nothing since.  I signed up today to Hugo which works in a similar way and it synced the same data.  This leads me to thing there is a problem with how my smart meter is communicating however all of my data is correct and up to date in the OVO app. I’d welcome any suggestions.  Thanks.  

We want our gas meter removed.  Our supplier is bulb, they want to charge 430 pound for that. I know some firm remove for free or a charge around 100 pound . According to bulb it's a special job.  To me it's just a smart meter fitted around two years ago. Can that be right? They have been difficult being difficult with the whole situation from the start. 

3 weeks of new Solar Panels.  Great!.  Meter reading has gone backwards.  My solar app tells me what has been drawn from the grid.  How to fix the meter, and ensure more accurate billing?

I am so disappointed and saddened by ovo, in a nutshell I have just come out of a controlling marriage . I have took over the bills in Aug 2020 when I realised the gas and electric hadn't been paid for 6 years . I immediately set up a direct debit explained my situation . They now want to Increase my direct debit to 859 a month good luck with that when I only earn 1200 a month. I have sent endless letters and emails . Everytime I am told to ring collections but I can't get them to answer.  I don't know where else to turn so I have complained to the energy Ombudsman .  They allowed this debt to Increase over 6 years so the least they can do is let me pay back at a comfortable rate. They ignore my letters this is really worrying me now