My OVO energy

A few weeks ago I received a new prepayment card. The instructions said to use up any credit and then insert the card.Last night my credit ran out I popped in the new on and was met with FAIL in big letters.I contacted ovo this morning at 9am where the representative had issues understanding. She kept telling me to put credit on it took ages for me to get her to understand I can't it says fail. She opened up a job for me at 9am saying that someone would be round in 3-4 hours. Five hours have now gone by I have spoken to webchat they told me they don't deal with heritage meters despite the person on the phone telling me to use this if there was a issue.No one has called I gave them my phone number and I have been on hold with customer services for half a hour at this point. I had to take the day off work to get this fixed.

I have just moved into a house and Ovo is my gas/electric supplier.  The house used to have an annex and has 2 electricity meters.  I have received 2 bills, one for gas/electricity for the main part of the house and one for electricity for the annex.  Unless there is any benefit to having 2 meters, how do I go about putting the supply onto a single meter so that I only receive one bill?  I don’t plan to let the annex out and it is part of the main house.Thank you.

Hi all, I’ve just come here from the MSE forum having been told that the meter system for an aberdeenshire council rented property I will be moving into soon is THTC.This huge bundle of cables and boxes is truly terrifying to me. I’ve been looking at things regarding economy meters and THTC on the internet tonight and it all means absolutely nothing! Add to that, the solar panels on the roof and it just becomes an even bigger mess. Apparently Octopus are the current supplier... So I was wondering if anyone can help me understand this whole system before I move in in a couple of weeks time. Especially regarding how and what gets replaced to convert it to a (hopefully!) simpler smart meter system.Most importantly, what do I do when I move in? Thank you in advance. Officer_Crabtree

Just lately our charge anytime is still charging after the set “ Ready by” time.We’ve set 6am as a ready by time yet the car is still charging at 06:51 after not charging at all between 18:00 and 06:00.No changes have been made to the app.

...and it’s driving us mad.  Every day at 03:15am it beeps five times, then pauses a while...then beeps five times again.  Anyone got any idea why?!

My parents live in their own house but are getting on and have found dealing with everyday bills confusing.  For the last few years I have been having the bills sent to me and I would pay them on their behalf with SSE.Since the change to OVO this sending of bills has stopped and I am not sure where the bills go (my parents say they are not going to them!)It would be good if I could have the bills sent to me again so I can pay them - but not change the supply address. I know I can see the bills online but this is not what I want.I can’t see how this can be set-up on-line.Is it possible?

Further to a previous post of mine (that seems to have been removed).…Ten days after having faulty S1 meters exchanged for all singing all dancing S2 meters I am still without any smart data, and getting nowhere getting it looked into.They sent data for three days, and the IHD was showing data, then both the readings and the IHD information just ceased simultaneously after those three days. I'm just being told to wait the six weeks - despite them working fine for three days - and now even the HAN signal strength on the meter has disappeared. I'm starting to lose the will to go on with these things. Even the complaints department just effectively said "wait six weeks now go away". 

In January my account suddenly had a creditvl of £1600 when I should have been in credit by £400. I looked at my online bills which had become minus figures. I did report it and a couple of times since. Ovo can't give me a time frame of when my account will be sorted. Has anyone else experienced this? Racheal

When we log into our Ovo account on the website or mobile app, the daily electricity consumption data has been showing 0 kWh every day since 17th April 2023: However the smart electricity meter is still submitting daily meter readings correctly and these are visible online also: If I even click on one of the days where the daily consumption is showing 0 kWh, the website does show the half hourly breakdown of consumption which proves Ovo are receiving the smart meter data: When we look at our energy bill for April, we were only billed for the first 16 days worth of electricity so it seems Ovo’s billing system is being confused by every day since then showing 0 kWh of electricity being consumed. Can any Ovo staff on here figure out what the issue is with the daily electricity consumption data missing?

I received three government vouchers for the £400 Energy Support Scheme as follows:. loaded £75 on 29/12/200, £58 on 29/12/2022 and £67 on 14/01/2023.I have called SSE/Ovo (I was transferred to Ovo, I didn’t ask for it) several times and they are  always giving me the run around.Today, after they dropped the call on me four times, they finally inform me that they can’t do anything about it as the scheme had expired and that I should channel all my inquiries to a government department they have refused to name.I need advice on how to proceed.

I have sign in details for Ovo Forum but when I try to sign in to Ovo account, it says wrong details so my question is do I need 2 sets of sign in details?  thanks. 

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Why is my meter beeping? It’s driving my dog mad and she won't come into the house.  

  One of the rooms we are struggling to heat is our master bedroom. It has a dressing room as part of the space and has 2 Climavent radiators. It also has 2 external walls. (Stand-by the first forum outing of the Flir One) Here you can see the new A rated windows doing it’s job; you can also see the ClimaVent radiator throwing out some heat and the heat hitting the ceiling. You also see the dark colours of the walls and ceiling (loft was insulated 2011) - dark means lower temps / poor insulation.    Above is the same room but the wall is external to the east, the hot patch on the bed is the fan heater we use to raise the temperature in the room and the bathroom. You can even see some of the mortar lines where the cold has come through. We are about to do a major refurbishment of this room and I am considering having insulation backed plasterboard on walls that are external as well as the ceiling - would you recommend this?    Thanks for the IR photos. Very useful.There’s clearly somet

Had previously posted this on the OVO ForumSo it looks like the Power Move is on its way again. What's everyone thought on it this time around? 

From day one with OVO I have been able to see annual data and comparisons, rather than daily useage.It would appear that this functionality has been removed in preference for daily data returned by smart metres. I for one am not intending to micro-manage my energy consumption and am happy to check long term deviations and so spot increasing annual costs so I can budget accordingly.When questioned I am told this is probably due to issues at my end - wrong browser, clogged cache, and so on. Nonsense. You tell me that by clicking on usage that the options to see year on year comparisons should appear - they do not. When I go to the help centre and ask for my annual statement there is a check your yearly energy use box, which when clicked on re-routes me back to my monthly energy use in and endless loop. So broken links?Update issues?Is this something other folk are having issues with?What was a first rate site seems to be having issues with the latest update and basic functions either bro

Ovo claim that my smart meter has not been sending readings. Funny that because every day since the first of July I have seen the message receiving data 'no need for you to do anything.'Anyone else had this problem and without wasting my time any suggestions on what I am supposed to do?I have manually calculated ths power move figure for July and it is around 6.5% for the month. Seems we have been wasting our time.

Can normal electricians help me with my OVO smart meter or does it have to be an OVO employee? Just wondering as I don’t think it is working properly.

Unbelievable. So I moved out and my daughter set up an account with OVO at my former address - new name and new bank details. Sounds simple, no, they opened an account with her details and have now closed the account.She has now received a letter to the house addressed to The Occupier, quoting a variable tariff when she specifically asked for a fixed rate tariff. Am not holding my breath for the response.  

Hello, Is OVO Top Up website down today?  I tried the app it had no information on it so I cleared cache and data and it reappeared but site says insecure website.

I have an EV charger but also solar panels so Charge Anytime is not available to me.  I think I have to wait until OVO have worked out how to estimate the amount taken from the grid to charge my EV.  Is this understanding correct?  Is there no tariff that as an EV driver which is beneficial for me?

Since the price change in July my smart meter has not updated to show the new tariff rates and standing charges. What can I do about this as as one of the main reasons for having a smart meter surely is to have accurate pricing information on hand?Any advice would be appreciated.  

Hi. We have just had a new Aclara meter fitted so we can monitor our export from the solar but it has been stuck on 000007kwh for last 4 days when my solar app says during that period I have exported at least 45kwh. Any ideas why this may be?  Thanks. . 

This is very unusual, but if I log into the OVO website using Firefox, I do not get the same offers within the Offers page than if I do when I log in using Chrome or Edge.I have cleared the OVO cookies and cache from Firefox, closed the browser and reopened it, make it makes no difference.Anyone else had this issue?

In the Offers section, I have the option to add Charge Anytime, but my charger will not be installed until the 7th August.Does it make any difference if I add Charge Anytime now, or should I wait until after the charger is installed?