My OVO energy

I have been transferred from SSE recently and the last bill I had used estimated readings. I have waited for my meters to catch up with these estimated reading and submitted up to date readings today as can be seen in the attached history photos for both my meters. However when I then look at my current billing period the previous readings used do not match the estimates and consequently I am being charged incorrectly. Why have different values been used and how can it be corrected? Also where did the decimal portion part of the August 3rd readings in my current billing period come from? 

I have just moved house, and found that it has a pre pay meter (I was told it was a credit meter), but there is no key, and I have very little electric and everywhere is shut today and tomorrow.Is there anything that can be done to help?I have tried ringing my previous supplier. Their meter support team gave me a number for OVO, but they are closed.I am getting a bit desperate 

Hello.I have an Aclara SGM1411-B. I would like to make use of one of the time of use plans so that I am charged less for electricity usage during off peak times. Customer support says my smart meter can’t do that, but from what I have read the Aclara is able to support time of use tariffs and can also be remotely updated to do that. So why am I being asked to pay (£100) for an engineer visit? Can the meter not be updated remotely?

I reported my (traditional) top-up meter as faulty by phone 3 weeks ago. I was told it would be a 3-week wait before an engineer could visit. I was also told that I should keep receipts of any electricity I purchased in the meantime and the engineer would add this to my meter. The engineer today told me that he ‘had’ to install a smart meter and that it wasn’t his job to add credit to the meter and to contact OVO. Does anyone have any experience of getting OVO to credit a smart meter based on receipts for electricity top-ups bought when meter was faulty?TIA

Hello, I hope someone can help with my situation because OVO chat is not helping.I was an SSE customer top-up and moved to OVO. I have in my house a storage heater and water, and they run during the night, so ask for a new meter (SSE put the wrong one for 3 years). Monday the engineer from SMS plc came and change a Smart meter Aclara SGM116B, and said that meter was ready for Economy7. Every time I need to contact customer service I mention that I have, even Monday I said to the engineer and I confirm to me that now I could use it during the night because that one is off-peak.Today I contact OVO . They send me the tariff that I’m in this moment Unit Rate (anytime): £0.2859 kWh (£0.2723 excl. VAT)Standing Charge: £0.6673 Daily (£0.6355 excl. VAT)Usage Projection: 6520 kWh Exit Fee: £0“I do apologize, however, these are the tariffs that you are on, I have even doubled checked on my system.So, you are telling me that I cannot have another tariff? So I will continue to struggle to heat my

Please could somebody provide advice.We were recently informed that our smart meter was faulty and not sending any readings and so an engineer came and replaced it earlier this week (Tuesday). We are on a direct debit and pay every month and have been for 2 years since moving in. My IHD is showing a “prepay balance” tab and says “£5.34 in debt, non-disconnect in use”… we are not PAYG so why is this showing?  Also, about 2 hours after the engineer left on Tuesday, our electricity turned off. It came back on after we pressed one of the buttons on the meter but should I be concerned? I contacted OVO on Tuesday who said “the engineer who installed your new meter spoke to us earlier so it’s all fine”…. what does that even mean? thank you in advance 

I have a zappi charger at home. How can I set up both cars to charge at home using the charge anytime app? OVO told me they were working with zappi to allow this, however zappi told me they were only in discussion with Octopus.I only moved to OVO to be able to charge two cars on the low rate.

the electric rate per hour is almost real time. However the gas refresh rate is approx half hourly. Is it possible to get both refresh rates to near real time?

https://www.ofgem.gov.uk/publications/energy-prices-fall-again-winter

I'm fairly hands on and i want to change the settings in my flow temp controller for my Mitisbushi ecodan PUHZ-HW140VHA2 unit for my 3000 square foot reasonably energy efficient bungalow, it's all underfloor heating. It also has a stove back boiler which helps heats the 300l buffer tank for heating.installer company went bust years ago and im struggling to get anyone that knows what they are talking about. I'm trying to make it run more efficiently so. I had the ASHP installed in 2014. This july i changed a few settings and i think it has been running more efficiently. (my electricity usage would agree with me however it's hard to properly compare in 5 months.It recently it has been giving me a P8 error(See error table below.) i just reset the error and then it goes off about a week later. Maybe something to do with temperature of return water or something. See questions 1 and 2 below as they explain what settings i changed.  1) i switched off freeze protection as it seemed overkill. D

Hello.I have a Mitsubishi heat pump and Ecodan control module. System configured with DHW tank and mixing tank for space heating. Second one is used for 2-zone setup: first zone is a radiators, second zone is a water warm floor. Each zone has own water circulation pump, controlled by Ecodan.Basic Ecodan heating logic is simple: - turn 2-way valve to DHW tank, heat water for domestic needs- turn 2-way valve to mixing tank, heat water for space heating (first and second zones)- go to DHW mode if needed- ...- and so onMain issue here is that when Ecodan switching mode to DHW, both water pumps for space heating at first and second zones are stopped.It turns out that at first a whole mixing tank of water is heated, and while it heats up, water is pumped through the space heating pipes for both zones. But as soon as the operating mode changes to DHW, the pumping of already hot water from mixing tank stops. This looks very inefficient: space are not heating for a some time, until DHW tank is

Hi all, I’m extending our 1960s bungalow with a two storey side extension where our existing garage is. The house has a single phase supply, terrible insulation and the gas meter will have to be moved. We are looking to perhaps install a heat pump, improve insulation and maybe even solar panels. We are an OVO customer and have cadent as our gas transporter. We want to be eligible for any grants available so any advice on what to sort first? Thinking 1. change to a 3 supply as most likely be needed ( or should I get electrician into advise/ quote) then 2. Get insulation upgraded in main house to facilitate grants for heat pump 3. Get heat pump installed then join in extension at later date 4. Move gas supply before extension built - we don’t have a builder yet this is purely planning. Hoping someone has some good advice. 

where are the traditional pre-payment  energy tariffs on the website? I can’t find them anywhere

The OVO website mentions two 3-rate tariifs - Flexiheat and Superdeal:https://www.ovoenergy.com/help/article/electric-heating/three-rate-tariffsWe are on Superdeal but would like to find out the details of Flexiheat, ie the prices for the 3 rates.  I have tried the OVO chat function but they appear to know nothing about this (and gave a lot of misinformation).How do I find out if I can switch to Flexiheat and, if so, what are the prices?  

I find the use of kWh as a label for time based electrical usage readings really confusing.Why aren’t you labelling the readings as kW. Using kWh for time based measurement readings is really confusing. If it was labelled kW it would make more sense.e.g. one of my half hour readings says 0.46 kWh.Does this mean I have really used 0.23 kW in half an hour, 0.46kW, or 0.92 kW? 

Right, I think my old supplier account has closed because I can't top up with the card online anymore and I've just spent hours on hold trying to top up/get a new card sent out with various teams all sending me to one another. I eventually get in touch with boost who come to the conclusion that I've got a traditional meter which makes sense because ovo sent through a traditional PAYG gad card/key that requires insertion when I've got a smart meter? Does anyone know how I can top up in the meantime and how I can get a smart card sent out because I've had no help from OVO/Boost. I have a gas account number from OVO but no smart card number to top up. Hope this makes sense. Cheers Eddie

if my meter is not displaying or making any sound how do i top up with a keyi put money on card and put it in but dont no if gone on  i was told by ovo it would still work but its not saying anything just blank  im disabled and need my meds in the fridge so if electric goes then what they just dont want to no very rude on the phone they was

I am presently with OVO for my gas only but would like to have both gas and electricity with OVO. How do I change this? I can’t seem to find an upgrade for both, only gives me an option for a new gas tariff when I attempt it online 

I topped up my meter on the ova app this morning and my credit was £18 and pennies.  I came home at 5.30PM and it is saying I have a zero balance and need to activate my emergency credit.  HELP. I cannot afford to keep adding money to this 

Any reason I can’t top online or in the shop on a Sunday? I’ve been trying to add money for two days now. I’m now without electricity. I’m cold lonely and fed up you have taken £40 from my bank I’ve also tried to do this in a shop but the systems are down please help. 

Can someone please tell me where I go from here ?  My sisters died  ( 7th June) leaving her account  £500 in credit,  so I phoned ovoid up to explain this they said " we will move the direct debit into your name then we will move the refund into your account, its the 7th of August now so for the second time I've been on the phone to ovo and they have sent my refund into my dead sisters account and there is nothing they can do  !! There must be something they can do?

Hi,why does is take a month to get my smart meter fixed. First time I have had to use OVO support in the nearly 6 years I have been with OVO. To say I am far from impressed is an understatement. Anyone had similar issues? 

i have a smets 2  meter with ovo how can i read my solar panel outputs

PREPAYMENT SYSTEMS OUTAGE The OVO Forum Volunteers are aware of an outage of Paypoint services preventing top-ups at this time. We ask that you avoid posting additional threads at this time. We have informed the Forum Moderators and are attempting to get more information. Further updates will be posted in this thread.Latest update: 2:16pm 20/8/23 by Blastoise186Top-Up Services have been restored. Please bear in mind that the service may be unstable at this time.Previous update: 11am 20/8/23 by Blastoise186I am monitoring the service status actively on an hourly basis in the meantime. If you are vulnerable and/or on the Priority Services Register and need supply restored immediately, please call 105 and your DNO will be able to assist. Thank you for your patience.

Hi could anyone tell me why on my smart meter my daily standing charge states 58.910p for electric. But every morning recently I have noticed the meter starting on 76p, when it used to show 58p.  I am on a PAYG tariff.