My OVO energy

For my sins I have noted monthly usage for my gas and electricity for the past 5 years and thought smart meters would allow a consistent regular means of recording my utility usage. Since my Smart Meters were fitted Feb 2017 my electricity has readings have been comparable with previous years but my gas useage has not. Who at OVO is able to check that my gas meter is working properly , first proper month (March 2017) after installation reported 208 units gas compared to an average for this month of 75 units previously. Thanks

Now after a refreshed look at the UK power network (see Part 1) it’s worth considering what the domestic user can do both in terms of reducing usage and also smoothing out peak energy needs.The first part of this is of course all about your home and its ability to keep any heat in. There are many guides on this and so I don’t intend to expand this further here. Another simple thing is energy efficiency, with all of the devices that you have connected – I say devices as it is more than appliances, ranging from lighting to ovens, showers and everything in-between.A further help which is becoming popular is solar PV and battery storageImage Copyright OVO

So I tried using OVO’s online chat - that was at 9.30am - was told the queue time was 18 minutes and an agent was on their way…… 3 hours later - nothing.Could someone please tell me if they are actually opened on a Saturday thanks?

Good morning, I saw something about linking your OVO account to my Tado smart thermostats. How do I do that? I bought them separately as I needed wired thermostats rather than wireless. Thanks 

Hi,Could anyone direct me to the application form for the energy fund? Thank you so much in advanceTelisha 

Today I received an e-mither from OVO detailing how those with smart meters will get 100% ‘green’ energy. I’ve replied (twice now) to OVO asking how this is possible when all electricity is extracted from the National Grid! All I get by way of an answer is the party line about smart meters. Maybe someone on here can explain how the meters only use ‘green’ energy and not the other kind when it is all lumped together!  They must think we’re all as gullible as their staff that regurgitate the smart meter mantra! 

I have tried contacting Boost repeatedly. They are absolutely useless, which shocking customer service. So I am now trying this, as it is ridiculous the amount of time and stress a company I am not even a customer of is causing.We recently moved house (in mid May). The previous homeowners were supplied by Boost. We had the misfortune of being supplied by Boost temporarily whilst waiting to switch to our own supplier. Boost were useless in that short period and caused us a lot of stress. We have been with our own supplier since the end of May.Yesterday we received a hand delivered letter from Engage following an apparent visit when we were not home, stating “This is our final notice before we apply for a Right of Entry warrant”, which is “on behalf of Boost Energy to look at your faulty meter/s”, along with how much this visit cost us and mentions of warrants to enter our home.A few issues with this:We are not a Boost customer We hav

My fixed-rate contract comes to an end next month, and I’m now in the ‘renewal window.’ I’m trying to find out how much more I’ll have to pay when I’m transferred to a simple variable tariff. The rates I see at two pages at ovoenergy.com are different, by about £60 a year in my case.Can I be certain that if I follow the advice on the renewal page and “pick this plan today to enjoy these prices” I will in fact be billed at the rates offered? Here are the screenshots:  TIL captured today from Renewal - OVO Energy 

I'm paying 47.92 ppkWh on an OVO better energy agreement and was expecting it to fall from today (1st Oct) to something like 34 ppkWh, in line with Ovo's committment to automatically adjust prices as per Govt's Energy Price Guarantee (EPG).  However my Smart Meter is showing no change to my unit price.  My mother-in-law (who lives a mile down the road) is on an OVO SVR account rate and saw her Smart Meter account price increase today inline with the EPG.  Am I right to think the OVO are happy to automatically increas prices, but not so happy to automatically reduce them?  Or is this unfair.  The fact that they are not keeping customer communication lines open during this change means I am unable to ask them directly.  Hence resorting to this forum.

I feel that OVO energy should allow people who own solar panels to submit meter readings via the app .  I find this to be a big inconvenience whilst living in the 21st century,  its all about user friendly. You can provide solar panel customers with an account based on FIT ID’s. This way it can be submitted and save time, it can also then be automated and processed based on last readings just like your standard gas and electricity.In result this is all tracked within the app, I personally then don't need to keep checking my emails or remind myself, as the last email in December I didn't receive from ovo.  OVO energy app will then notify me when to submit the readings.

I would like to know how much night usage vs day usage I consume on an annual basis as a ratio figure. My OVO plan expires in Feb and this data would be helpful when looking at alternative suppliers. Analysing every bill I guess would offer this info but it’d take ages and I’m hoping there is an easier way.

I am confused as to why my electricity costs are going up again in January 2023.I thought that we had a Government price guarantee which was fixed until April 2023? I only have electricity as there is no mains gas in our rural Devon village.Even with modern oil radiators, its costing over £10 a day to keep the house at 10degrees C! The recent email from OVO says my day rate is increasing from 39.68p to 40.97p (3% increase)Night rate is going up from 19.05p to 22.84 (20% increase!!) I rely on my overnight rate to heat my hot water for the day.  

Hi. I have no electric and need to contact someone from ovo energy. It says online not open now till 28th. Can someone please help me? It is not a power outage or anything to do with that. Already called 105.  Thanks,Lisa

Since the beginning of the month I have been unable to see my usage cost data on my account page. Kwh is fine and the in home monitor is working fine. Is it just me or is there a general problem?

Hello.I'm trying to calculate the power consumption of a heat pump so that I can buy an electric generator with the required power production in case of a power outage.My heat pump specifications:  Do I understand correctly that the value specified in the specification "maximum current: 13 Amperes" is the current consumed in only one phase? That is, in total, the heat pump will consume 39 amperes (15600 watts) in a worst case?Or is it the total current consumed by the all three phases (5200 watts)?Also, it is interesting to know recommendations for starting a heat pump from a generator as a whole: what are the pitfalls; how much generator power reserve is needed; what about compressor starting currents, etc.Thank you.

Recently bought and had supplied the new tarda thermostat but I’m finding it difficult to locate an electrical company who can fit it for me at the £60 charge that was advertised whilst taking out the offer

Hi all,Firstly I am sorry for posting this here but I have met with silence or obstructionism from OVO every step of the way in this and am not being taken seriously at all. I wondered if anyone had any similar experiences to the below or - if OVO read this - someone could actually action these problems. I was a customer of OVO at a property I lived in until 6 August 2021. I gave OVO notice of my intended move out. I then, on 6 August, gave them final readings and did all the account closing items on the online system. I had around £500 overpayments in my account.Until recently I had heard nothing from OVO despite several chasers. Eventually, on 7 September I received an email saying my account was closed on 6 August and my refund was being returned. However, on 17 September I received emails from OVO to say they had signed me up for an open ended variable gas and electricity contract - not saying which property it was for. I point out at this stage that

Hi, recently my gas/electric has been swapped over to Boost/PAYG tarriff without any notification. Now whenever I try calling Ovo my call gets instantly forwarded to Boost, and my e-mails also get rejected (Your message wasn't delivered because the recipient's email provider rejected it.) So I’m unable to contact Ovo to sort this out. Feels like they’ve swapped me over and blocked me from being able to contact them. I don’t really know what I should do about this, I feel utterly helpless to resolve this, currently on the phone and are going to ask Boost to put me through to Ovo, but I’ve no idea if they’ll even do that. gonna be a nice couple 25 minute waits.

Hi There,As you can imagine i am looking to reduce my Elec bill and i have calculated 40% of my elec bill is due to charging my PHEV car at night, so i am keen to get on the Economy 7 Tariff and take advantage of the discount rate timings.I previously have managed to speak to Ovo customer service and was told this is not possible due to having a SMETS 1 smart meter which cannot do a dual tariff required for Eco 7 tariff. I asked if i can get the meter changed but was told this is not available at this time, even if i was willing to pay for the change...After doing a bit of digging on here and online to see if there is anything else i can do, i believe i have a SMETS 2 (Landis & Gyr E 470) meter but linked to a Trilliant SEAP-2001-V comms hub which is limiting the capabilities of the smart meter. I believe this is true after reading this.

Hi I have just moved into a house, there is no gas or electric I have been trying now for 3 days to get in touch with OVOi have been informed that the supply is with OVOon Saturday the lines said it was closed at 11am even though the website says you close at 2pm i have been trying to call since 9am I have been hung up or cut off 5 timesive tried calling trough the vunerable person number and options and again disconnected, I’m getting desperate, I have no electricity or gas and I’m freezing coldplease OVO let me set up an account no one seems to want to help

Updated on 23/03/24 by Emmanuelle_OVO:If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.Struggling with your energy bills? Our Support Package might be helpful to you.Here's our explainer video on high energy prices and who benefits  See OVO’s guide on the Energy Price Guarantee here OVO have also made an energy market ‘frequently asked questions

Your energy bill explainer  Check out your OVO Energy charges, usage and lots more via your online account. Had a feature suggestion for how we could make your billing clearer? Suggest a new feature via OVO Forum’s Ideas.

this is my current thtc setup in my house.   I was told I couldn’t get my meter changed until modification done to my fuse box set up.  Can anyone suggest what modification is required?

Hi,We are hoping to remove our two old storage heaters, which do not suit our lifestyle, and replace with new electric radiators. We currently have an old meter and two consumer units, one of which is just for the storage heaters (pictured). I would like to remove the storage heaters, have the new radiators wired into this existing consumer unit and have a single rate tariff.My question is would moving to a smart meter be the first thing to do, and then switch over from economy 7 when it has been fitted? Would the second consumer unit then automatically