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Smart meter installed today but no info coming through on the display

  • December 15, 2023
  • 10 replies
  • 366 views
S
Carbon Cutter*

Hi so I finally got a smart meter installed this morning, but the info isn't coming through on my display? The engineer said it takes about 10 minutes for it to update but its been a few hours now, my display is in my hallway right by my front door so I've left the door open for a bit to try and get signal but with no luck, I've left multiple doors open for a few minutes to see if anything happens but nothing is coming through

I've tried contacting ovo and using the help bot but I'm not getting anywhere and according to my account on the app I haven't got a smart meter installed so I'm not sure how long that takes to update either

Best answer by BPLightlog

Updated on 20/09/24 by Shads_OVO

Hi @SarJay , it can take a while for everything to get into sync. 
Having the display as physically near your electric meter is helpful but it’s not unusual for the start up to take some time. For your account update and for automatic readings to get through often takes a few weeks

10 replies

BPLightlog
Plan Zero Hero
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  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • Answer
  • December 15, 2023

Updated on 20/09/24 by Shads_OVO

Hi @SarJay , it can take a while for everything to get into sync. 
Having the display as physically near your electric meter is helpful but it’s not unusual for the start up to take some time. For your account update and for automatic readings to get through often takes a few weeks

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
Emmanuelle_OVO
S
S
Carbon Cutter*
  • SarJay
  • Author
  • Carbon Cutter*
  • December 15, 2023

The engineer said it takes about 10 minutes and nothing has happened which is why I was concerned 

I tried unplugging the display to take it closer to the cupboard but if I unplug it it goes off, I'm useless with these things so just wanted to make sure I'm not doing anything wrong 

BPLightlog
Plan Zero Hero
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  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • December 15, 2023

Which display unit has been left ? It’s usually a Chameleon unit and a v3 or v6. You can usually see on the back or base. 
Some help might be shown here. 
 

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
Emmanuelle_OVO
juliamc
Carbon Catcher***
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  • juliamcCarbon Catcher***
  • Carbon Catcher***
  • December 15, 2023

I’d just leave it plugged in and wait to see if it connects. 10 minutes does sound very quick ! Ignore it till tomorrow at least.

Emmanuelle_OVO
K
Carbon Cutter****
  • Kraken
  • Carbon Cutter****
  • December 15, 2023

Mines offline as well, happened earlier today and was working fine since install in August.

 

Definitely an issue with OVO right now and the IHDs.

juliamc
Carbon Catcher***
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  • juliamcCarbon Catcher***
  • Carbon Catcher***
  • December 16, 2023

The connection was lost on mine a few days ago, I was distraught - no, really 🤦‍♀️. It sorted itself out after 2 days, I’m with Octopus and those two days of data are missing from my usage graph on their app. 

S
Carbon Cutter*
  • SarJay
  • Author
  • Carbon Cutter*
  • December 16, 2023

It's a chameleon v3 and there's no time displayed and the WiFi looking symbol on the top left is flashing, it seems to turn itself off and on again randomly as the lights at the bottom all light up briefly and it comes up with codes on the screen for a few seconds before going back to the main screen where it says waiting for data while the connection symbol flashes 

BPLightlog
Plan Zero Hero
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  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • December 16, 2023

Here’s a guide for the device which might help

If you want your WiFi connected to it, you will need to go through the menu if the engineer didn’t 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
Emmanuelle_OVO
K
Carbon Cutter****
  • Kraken
  • Carbon Cutter****
  • December 16, 2023

It's a chameleon v3 and there's no time displayed and the WiFi looking symbol on the top left is flashing, it seems to turn itself off and on again randomly as the lights at the bottom all light up briefly and it comes up with codes on the screen for a few seconds before going back to the main screen where it says waiting for data while the connection symbol flashes 

Same symptoms here, mine worked fine for months and yesterday decided to fail. Comms outside look fine as well, so much for this stuff being "Smart" 😂

Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • December 18, 2023

Hey @SarJay,

 

Any update on this? Has it started working again? 

Renewable Energy? Big Fan.
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