Trying to get answers as to why my warm home discount has not been applied ...received an email from OVO stating it would be applied by 27th November. Its not been done ..
They have told me it's the government that pay it not them?
Government told me its OVO that pay it not them?
Why can't I get a straight answer????
Updated on 12/08/25 by Abby_OVO
The Warm Home Discount scheme is a one-off £150 discount off your electricity bill. If you’re eligible, your electricity supplier will apply the discount to your bill. The money is not paid to you.
You’ll usually get the discount automatically if you’re eligible. You only need to apply if you’re on a low income in Scotland - contact your energy supplier to apply. If you’re with OVO, you can do that through this form.
You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.
If you need some assistance completing the WHD application when it, please contact our support team.
Ways to get financial support
If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.
How do I register for the Priority Services Register (PSR)?
Check out the Extra Support Package here:
Hey
Got the following update, we’ve temporarily paused payments but aim to re-start payments over the next few days:
We’re pausing Warm Home Discount (WHD) payments for now
What’s happened?
We’ve noticed an issue with the VAT applied to WHD transactions, so we’ve made a change to make sure VAT is being applied correctly.
What have we done to fix this?
We’ve temporarily paused WHD payments while we fix the issue. We’ve also created two new transactions which will replace the existing WHD transactions, which clearly describe how VAT is calculated.
The payments will be applied at £142.86 with VAT calculated at 5%, which is an additional £7.14. The total payment customers will receive is £150.
For Core Group (customers notified to us by the Department of Work and Pension as eligible) customers we’ll use the following transaction:
For Broader Group (customers in Scotland who have applied to OVO for WHD) customers, we’ll use this transaction:
The payment is applied prior to VAT being added to the bill, so the amount is added as £142.86 and then the VAT attributed is 5% at £7.14. For example:
We’ll give another update soon and will aim to restart payments over the next few days.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
