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L
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lad12
Rank 1
December 7, 2023
Solved

Smart Meter connection needs an aerial

  • December 7, 2023
  • 8 replies
  • 591 views

Live in Aberdeenshire and can not get smart meter to connect tried several times. If I put a CTi whip multiband antenna in would this work and where best to install in attic or on roof. I get no help from OVO when phone to ask this as you just get to speak to customer service and if it’s not on their script …..

Best answer by Emmanuelle_OVO

Hey @lad12,

 

Welcome to the OVO Online Community,

 

Great to hear your keen to get a smart meter installed, but I'm sorry you’ve hit some road bumps. 

 

Jeffus has asked some interesting questions here, once we find out a bit more I can ask one of our smart meter experts who may be able to offer some helpful advice 😊

 

Hi @lad12 

Do you know what needed to be done to get it  working?

Did the energy supplier/DNO fit an aerial for example?

Are they also with OVO?

Can you run this check to see what it says

https://smartmetercheck.citizensadvice.org.uk/

Also to try and rule out if it is an ovo issue, if you haven't already try one of the 3rd party apps

 They can only see a subset of data that ovo can see on meters but it is a useful check

https://hugoenergyapp.co.uk/

 

8 replies

Blastoise186
Super User
Blastoise186Super User
Super User
December 7, 2023

Hi @lad12 ,

This kind of question is often a bit beyond what the Support Team are trained on as it’s somewhat advanced tech stuff. However, it’s something this forum excels at - especially with Forum Volunteers such as myself.

I’m afraid not. Smart Meters in your area (based on what you’ve said) run on the Long-Range Radio based Arqiva WAN. The only known fix is for Arqiva to build out more infrastructure in Scotland.

The only other known workaround is a giant cabinet full of gadgets hooked up to a giant aerial on the roof, but that probably costs well over £50,000 like the one at OVO’s Bristol HQ. It’s not a practical solution for production use though unfortunately.

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    Jeffus
    Rank 20
    Jeffus
    Rank 20
    December 7, 2023

    Hi @lad12 have you checked if any of your close neighbours have a working smart meter?

      L
      Rank 1
      lad12Author
      Rank 1
      December 7, 2023

      Yes I know one across the road has one but I think it took some time to get it up and running.

       

       

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      December 7, 2023

      Yes I know one across the road has one but I think it took some time to get it up and running.

       

       

      Hi @lad12 

      Do you know what needed to be done to get it  working?

      Did the energy supplier/DNO fit an aerial for example?

      Are they also with OVO?

      Can you run this check to see what it says

      https://smartmetercheck.citizensadvice.org.uk/

      Also to try and rule out if it is an ovo issue, if you haven't already try one of the 3rd party apps

       They can only see a subset of data that ovo can see on meters but it is a useful check

      https://hugoenergyapp.co.uk/

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      December 7, 2023

      AFAIK external aerials can’t be fitted to Comms Hubs in the Northern Territory

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Jeffus
        Rank 20
        Jeffus
        Rank 20
        December 7, 2023

        AFAIK external aerials can’t be fitted to Comms Hubs in the Northern Territory

        Yep that is my understanding so be interesting to find out what was done if anything 

          Emmanuelle_OVO
          Retired Moderator
          Emmanuelle_OVOSolved
          Retired Moderator
          December 8, 2023

          Hey @lad12,

           

          Welcome to the OVO Online Community,

           

          Great to hear your keen to get a smart meter installed, but I'm sorry you’ve hit some road bumps. 

           

          Jeffus has asked some interesting questions here, once we find out a bit more I can ask one of our smart meter experts who may be able to offer some helpful advice 😊

           

          Hi @lad12 

          Do you know what needed to be done to get it  working?

          Did the energy supplier/DNO fit an aerial for example?

          Are they also with OVO?

          Can you run this check to see what it says

          https://smartmetercheck.citizensadvice.org.uk/

          Also to try and rule out if it is an ovo issue, if you haven't already try one of the 3rd party apps

           They can only see a subset of data that ovo can see on meters but it is a useful check

          https://hugoenergyapp.co.uk/

           

          Renewable Energy? Big Fan.
            Abby_OVO
            Community Manager
            Abby_OVO
            Community Manager
            December 19, 2023

            Hey @lad12

             

            Have you made any progress with this?

             

             

             

            Jeffus has asked some interesting questions here, once we find out a bit more I can ask one of our smart meter experts who may be able to offer some helpful advice 😊

             

             

             

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