Solved

I've just had new smart meters installed - Why can't I see this and my usage data reflected on my account?

Show first post

136 replies

S
Rank

New dual band smets2 meters fitted last Wednesday, gas meter commissioned within minutes, the electric meter wouldn’t and is doing something different ?

I have checked the gas meter and it is showing on the DCC with correct tariff details in the IHD. The electric meter is not showing on the DCC and has incorrect tariff details with no supplier information, the meter is showing kWh/date/time/ tariff 14.53p standing charge 27.4p only.

All lights except mesh flashing every 5 seconds as 

 

the IHD has the incorrect electricity tariff figures only, IHD is working for both gas and electric.

My previous SMETS 1 system was replaced due to not enrolling (DCC) due to issues with OVO unable to communicate once they went on their Orion system.

I know it can take up to six weeks to settle the account to be running smoothly, but it would seem to be another problem with the electric meter not enrolling onto the DCC ?

 

Jeffus
Rank
Userlevel 7
Badge +2

 

I know it can take up to six weeks to settle the account to be running smoothly, but it would seem to be another problem with the electric meter not enrolling onto the DCC ?

I think you will need to wait before drawing that conclusion. It simply isn't long enough yet. 

 

S
Rank

I do hope that that is the case, but I’ve been here before, twice, with the same outcome (unable to communicate with the meter) due to the situation explained above !

Blastoise186
Rank
Userlevel 7
Badge +1

I’ve actually seen this issue before. Happened to me a couple of years ago, but not quite with the same symptoms and was not quite the same circumstances.

I’d say that if things don’t commission properly within six weeks, OVO has a few tricks they can try to force-commission things properly. They definitely learnt a few things from my unique case two years ago!

Securing energy by zapping security bugs... For that is The Blastoise Way!
M
Rank

Ruddy ‘eck.  I thought I wouldn’t have to do anything once these Smart Meters were installed (15 months of sending weekly manual readings to OVO and still got bills based on their estimated usage).  But now I have no idea what I have and what I must do.  The home display loses connection frequently, needs a power socket (the battery doesn’t last long) and I’ve tried placing it at almost every power socket in my flat.  And hasn’t yet shown gas usage. And what about readings?  When will I see the Smart Meter Readings in my online account?

BPLightlog
Rank
Userlevel 7
Badge +4

Depending on when you had the smart meters fitted @MAHN20 it might take a few weeks (can be 8) before they ‘sync’ to the network. 
The in home display does need to be close to get its connection established as well

Sitting in a Faraday cage, waiting for a signal
M
Rank

Thanks!  The in home display isn’t all that informative so I’m not too bothered but I am concerned about meter readings if the smart meters take several weeks to ‘sync’.  Do I need to send manual readings in the meantime or will OVO do their usual over-estimating?

BPLightlog
Rank
Userlevel 7
Badge +4

Thanks!  The in home display isn’t all that informative so I’m not too bothered but I am concerned about meter readings if the smart meters take several weeks to ‘sync’.  Do I need to send manual readings in the meantime or will OVO do their usual over-estimating?

You should be able to send manual readings .. that will help avoid any unwanted estimates 

Sitting in a Faraday cage, waiting for a signal
M
Rank

Thanks again.  So now I need to learn how to get manual readings?  Seems less straightforward than the old kind?

BPLightlog
Rank
Userlevel 7
Badge +4

Thanks again.  So now I need to learn how to get manual readings?  Seems less straightforward than the old kind?

Depending on the meters, generally just press a button to wake the display. On electric, it often cycles around tariff, standing charge etc but look for rate 01 or similar

Sitting in a Faraday cage, waiting for a signal
M
Rank

Ok, much appreciate your time here Hitchhiker fan.  I will google how to read the gas meter too.  Sigh.  I thought all my problems with OVO readings were over...

BPLightlog
Rank
Userlevel 7
Badge +4

Lol - call on ‘Deep Thought’ to calculate for you 

There are a few guides on the forum if you want to check .. like this

 

Sitting in a Faraday cage, waiting for a signal
M
Rank

You’re a star!

M
Rank

Sigh.  If only that web link was to a meter that looks anything like the meter I have.  I cannot figure it out. Lots of lights flashing, including one saying “gas”.  A and B buttons but none seem to offer what would look like a meter reading.  I am soooooo regretting this move.

BPLightlog
Rank
Userlevel 7
Badge +4

If you post a picture there are a few here who might be able to help

Sitting in a Faraday cage, waiting for a signal
M
Rank

This is an unforgiveable nightmare.  I detest OVO even more now than I did before.  But will post picture….sigh...going downstairs *edit* now.

M
Rank

 

M
Rank

I may have figured it out, after googling intensively.  Sorry for the tantrum.  

T
Rank
Userlevel 2
Badge

I hope im not jumping the gun….

I had a smart meter fitted Tue morning.   Its now Thur PM and nothing has updated on my portal, no new readings at all.   Should. wait a little longer for it too settle?

Jeffus
Rank
Userlevel 7
Badge +2

Hi @TD12345 

Could take up to  6 weeks once the meter is installed. Hopefully you will start to see something quicker. 

 

BPLightlog
Rank
Userlevel 7
Badge +4

Yes @TD12345 there’s quite a synchronisation period unfortunately but it should be fine one all settled down. You can still monitor readings if you feel the need in the meantime but the remote links will certainly give you more info. 

Sitting in a Faraday cage, waiting for a signal
T
Rank
Userlevel 2
Badge

 

ok thank you.  will give it some more time and take manual readings if necessary.

Firedog
Rank
Userlevel 6
Badge

I had a smart meter fitted Tue morning.   

 

Did the engineer leave you an In-Home Display (and show you how to use it)? Are you seeing anything on the IHD, if so?

 

Noel | Secure Liberty 110 Electricity-only E7 meter | Secure Pipit 500 IHD
T
Rank
Userlevel 2
Badge

Yes the guy left me an inhome display - all works perfectly.    

so, my portal that i used to log onto to input the monthly readings and see my invoices - will this not now ever be updated? 

BPLightlog
Rank
Userlevel 7
Badge +4

Yes the guy left me an inhome display - all works perfectly.    

so, my portal that i used to log onto to input the monthly readings and see my invoices - will this not now ever be updated? 

Yes it will - in fact the display being connected now is a good sign for the rest of the link being in progress. 

Sitting in a Faraday cage, waiting for a signal

Reply


Terms & ConditionsCookie settings